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“Decent”

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Fairfield Inn & Suites Helena
Ranked #12 of 21 Hotels in Helena
Certificate of Excellence
Chicago, Illinois
Level Contributor
1,262 reviews
426 hotel reviews
common_n_hotel_reviews_1bd8 614 helpful votes
“Decent”
Reviewed 24 March 2013

I stayed here one night on business. It was decent--a fairly standard Fairfield Inn. My room was small, but had a chair, reasonably comfortable bed, flat-screen TV, and small desk. Everything was clean and in working order. Decor was pleasant. Internet was free and reasonably speedy. Room could have used a new clock radio and a new coffee maker (the current one had seen some better days and the in-room coffee I made in the morning was spit-out bad).

It seemed like an older Fairfield Inn property, but looks like it had been renovated with new carpet, etc. Lobby was fairly small. I didn't use the complimentary breakfast. The fitness center wasn't much, but it did have a couple of treadmills...enough for a decent workout.

The service upon check-out was very pleasant. I can't say the same of check-in. The woman was sitting at the desk, reading, and she was definitely more interested in getting back to her book than helping me. Didn't welcome me as a Marriott Rewards elite member, didn't ask if I had any questions--just basically took my name, told me to initial here, and gave me a key.

I'd go back, but I'd also look at other options in Helena, too.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank brmusicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Missoula, Montana
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 February 2013

Checked in and the gentleman at the desk did not look at me once. No friendly greeting or recognition at all. He totally ignored me when I entered later that evening. In the morning I asked for cold water in the breakfast area and was told by the front desk that they only had hot water. A quiet girl at the desk picked up the empty water pitcher and returned it with ice water. Nice to see one friendly person there. Tried a cup of tea but the water was only luke warm (no hot water there) The fruit was too brown and mushy, the tea cool so I went out for breakfast.

  • Stayed February 2013, travelled with friends
    • Value
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Helpful?
Thank marlenes992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 February 2013

Not bad, no complaints. Good price and everything I would expect from a Fairfield Inn. Just be careful when you drive into the parking lot, take the second entrance because the first may scrape the bottom of your car.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MsPetrify
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 December 2012

I recently stayed in this hotel for two nights along with two co-workers. We each had our own room. I dropped a razor on the bathroom floor. When I bent down to get it, I had the misfortune of looking at the wall under the sink. It was very dirty. If it had ever been cleaned, it had obviously been a long time previously. Also, when I got in the shower, I noticed a couple of hairs left on the soap rack.

Although I thought that was disgusting, it was tame compared to the experience of one of my co-workers. When he checked in, he noticed that there was vomit on the bedspread. He was so tired, that he slept there anyway (I wouldn't have). When he told the desk clerk later, he said that person responded that it was probably just food. I thought that even if that was the case, that was a very poor response.

The next day I asked him if they had gotten his bedspread issue fixed. He said that they did not.

I suspect that the Marriott people would be in shock if they did a cleanliness check at this particular hotel. You can be assured that I will be staying elsewhere my next trip to Helena.

  • Stayed December 2012, travelled on business
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    • Location
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Helpful?
3 Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Falls, Montana
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 December 2012

The management and staff are very friendly here. The hotel is very cozy and the breakfast is great! If you don't mind paying a few extra bucks get the bigger room, you wont be disappointed. It is very close to food and shopping if you want to do so. It is also a few blocks from my job so that was a big bonus for me.

Stayed December 2012, travelled on business
Helpful?
1 Thank Al G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truckee, California
Level Contributor
446 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 16 November 2012

friendly staff. close to town and airport. indoor pool, nice rooms-typical Fairfield. Free Breakfast was ready prior to 5:30 AM, which is unusual. Most are 6:00 AM or 6:30 AM that was nice since I had to leave at 5:30 AM. I would stay here again

  • Stayed November 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank calsun99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Not here
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 November 2012

Clean room, quiet, excellent and abundant complimentary breakfast, decent pool and hot tub for the kids. Very good rate. We travel this route frequently and will stay here again. $40 cheaper than our usual choice (best western) and definitely comparable.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PostfromAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Helena

Property: Fairfield Inn & Suites Helena
Address: 2150 11th Ave, Helena, MT 59601-4876
Region: United States > Montana > Helena
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 21 Hotels in Helena
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites Helena 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Remodeled in 2016 the Fairfield Inn & Suites has a modern look with a homey feel. The staff strives to make each stay as comfortable and welcoming as possible. A free breakfast includes many hot and cold options, healthy options, and kid friendly options. The pool and outdoor gathering place is a wonderful place for families to gather and enjoy each other's company. The hotel also has a small meeting space that can be rented for half days and/or full days. ... more   less 
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Also Known As:
Fairfield Inn Helena Hotel Helena
Fairfield Helena
Helena Fairfield Inn

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