The facility itself has great potential, however is in dire need of some cleaning and maintenance. There are benches that are upholstered in fabric which are stained with who knows what and the connective puzzle like flooring in the play area is filthy as well. I have been to other facilities such as this that are much cleaner so there are possibilities if one is willing to address them. What I was really not impressed with though was the initial service we got upon entering the building. The young female staff member was beyond unhelpful and simply stood at the counter looking at us. No greeting of any sort and we had to drag pretty much every piece of information out of her. Having been totally unfamiliar with the establishment and what it has to offer, I found it to be quite challenging and never felt as though I had a decent grasp on how the place functioned. None of the game machines dispense tickets so I spent much of the time we were there thinking that they were malfunctioning, however upon leaving i came across a sign on the wall that said swipe your card to check your ticket balance, etc. In my opinion, it would not have been that difficult for the person of first contact upon entering the building to give a brief rundown of what to expect, including the information that i was spared. On a more positive note, the other staff were friendly and helpful, and my three year old had a great time and kept himself entertained despite there being only a few other children in the facility. I think that having a place like this is an excellent idea for a community and was pleased to find out that we would have the opportunity to utilize it during our travels to Kalispell. Coming from a city in which we have nothing like this, I can really appreciate it. When we return to Kalispell we will check out "The Zone" once again, but I just hope we get greeted by a more enthusiatic staff memeber and are able to see that some of the cleaning has been tackled.
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