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“Excellent gateway to Glacier”

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Hilton Garden Inn Kalispell
Ranked #5 of 20 Hotels in Kalispell
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
105 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Excellent gateway to Glacier”
Reviewed 29 June 2014

We stayed here for one night after a very loooong day of travel on our way to Glacier. Our room was upgrade to a jacuzzi room which was especially nice after cramped airline seats. Check-in was a breeze-- I had communicated about a late arrival and possible need for the shuttle and it was all handled very professionally and courteously. The room was large and decorated as you would expect for a HGI with some Montana influences. The breakfast buffet was reasonably priced for what you got-- plentiful food and while a buffet made to order eggs and omelet. For Kalispell and our needs, I think it was the best choice. It's on the southern side of the downtown adjacent to the municipal airport (don't be confused that's it the one that you'll likely fly into that's 8 miles NE of town). I would definitely stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhillyVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
Thank you for sharing your experience and choosing to stay with us, I am glad to hear you feel we are the best choice in Kalispell.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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634 reviews from our community

Traveller rating
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    17
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Stilwell, Kansas
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 June 2014

This was a very nice Hilton Garden. It is newer and very well done. We enjoyed our stay here with the close proximity to Glacier National Park. The breakfast was good. We did not try the restaurant next door, but it looked very nice. Service was great and the people were friendly.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatB60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
Thank you for choosing to stay with us and sharing your experience. The team will be pleased to hear your feedback as they truly do take great pride in their hard work and enjoy serving our customers and guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winona, United States
2 reviews
Reviewed 20 June 2014

We are not frequent travelers, but I would rate the Kalispell Hilton Garden Inn as a wonderful place to stay while in the Glacier National Park area. We selected the "Bed and Breakfast" package, the beds offered a wonderful nights sleep and the breakfasts had a good variety. The staff was friendly and all of our expectations were met.

  • Stayed June 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
I am glad we met your expectations and are thankful you chose to stay with us and experience all that we offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Missoula
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 June 2014

Absolutely great stay here! Dinner at the Blue Canyon was wonderful. Service was incredible and so was the food! I recommend the half price wine list and the filet! Breakfast the next morning was ok, need some potatoes:)

  • Stayed June 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rtwggngr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
Thank you for sharing your experience while stay with us, glad to see you took advantage of the 1/2 price wine list. We typically do offer potatoes during breakfast, I am not sure why we didn't but will follow up with the team to insure we consistently do.
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Billings, United States
1 review
Reviewed 11 June 2014

Room internet service went out on a Friday evening and was not available when we checked out on Monday morning. Eating at the hotel Blue Canyon Restaurant was outstanding in terms of service and food quality.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leroy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
Thank you for staying with us, I apologize for the disruption in internet service it is rare that we have an issue with it. I am glad you enjoyed the Blue Canyon and I will be sure to share your feedback with the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 June 2014

I showed up with a confirmed reservation to be told " we dont have a king room...here's a 2 queen." But i reserved a King room. My husand is 6'5" and a queen room is not an option fo rus. "Well, then we can put you in a king room, but there's one with no hear, and the other with no TV" It was 10:30 pm, so we took no TV and went to bed.
Clearly the situation was not ideal, not what we reserved, and handled ina pretty cavalier/uncaring manner. Wasn't it possible for the working TV to be relocated to one room, so that only 1 room was "unusabble", especially knowing that there was a reservation coming in for that room??
The staff made little effort to accomodate or care that we were inconvenienced. Even during check out the next morning, I had to request a receipt, and saw that we were charged full price ($189), for a room without the amenities, and that we had to fight for. Worse was the fact that all through the hotel are signs "satisfactionguaranteed". It was clear that we were not satisfied with not only the check in staff, but at check out as well. I reached out to the "Guest Services" department for assistance that night...and now 6 days later I still have not received a response. NOT what I expect from the Hilton.....very disappointed.

Room Tip: I"m sure most of the rooms are nice, it is a quality hotel.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank christynbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
I apologize for the delay in following back up through tripadvisor, you will recall our verbal communication although that also was a bit delayed..no excuse. As we discussed I followed up with our team so that we insure this kind of situation does not occur again. I appreciate you allowing me to make it up to you although it was after the fact and certainly does not forgive the circumstance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
effingha,m, United States
1 review
Reviewed 5 June 2014

A quality structure and an exemplar staff. Worth the stay if you have to be away from home. Everything was clean and comfortable. I was not disturbed by extraneous noise. The staff was extremely polite, friendly, and helpful in all the small and the large details.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, General Manager at Hilton Garden Inn Kalispell, responded to this review, 16 July 2014
I am glad to hear how well your stay was we sure appreciate the feedback and the team will be pleased to hear how we are doing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Kalispell

Property: Hilton Garden Inn Kalispell
Address: 1840 Highway 93 South, Kalispell, MT 59901
Phone Number:
Region: United States > Montana > Kalispell
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Kalispell
#4 Business Hotel in Kalispell
#5 Family Hotel in Kalispell
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Kalispell 3*
Number of rooms: 144
Official Description (provided by the hotel):
Conveniently located near the Kalispell City Airport and 10 miles from Glacier Park International Airport (FCA), the Hilton Garden Inn Kalispell hotel provides complimentary airport shuttle, complimentary WiFi as well as an on-site restaurant, casino, indoor pool and whirlpool, fitness room, 24-hour Pavilion pantry, business center, evening room service, and complimentary parking. All rooms and suites include a microwave and mini-refrigerator. ... more   less 
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Also Known As:
Hilton Garden Inn Kalispell Hotel Kalispell
Kalispell Hilton Garden Inn
Hilton Kalispell
Hilton Garden Inn Kalispell Montana

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