The lobby, elevator & halls were all smelly (mostly smoke & must) dingy & dirty. We had room 217. The toilet was dirty, the vent fan was dirty & didn't work. The refrigerator was not plugged in & didn't cool when it was. The room was small (a bed about 2 feet from the AC) & noisy. The noise from other bathrooms was so loud it woke me up. Also, this room's window looked right onto the rooftop mechanicals & pools of moldy water. The noise from these was very loud (window closed). None of these were easy fixes so we did not bother to contact the staff (who were OK but did not inspire confidence). I have contacted Best Western but received only a "sorry" email reply. On the plus side the beds were clean & comfortable.
This place is a disgrace & even after 2 previous good experiences, i am finished with Best Western because they did not follow up on this complaint. Really, this is one time I would say a refund is due.
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- Also Known As:
- Best Western Yellowstone Hotel Livingston
- Best Western Livingston
- Livingston Best Western
- Yellowstone Pioneer Lodge Livingston, Montana