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“Great Service”

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Holiday Inn Express Missoula NW
Ranked #10 of 40 Hotels in Missoula
Certificate of Excellence
Reviewed 13 February 2014

As we got into Missoula we called the front desk and inquired as to if there was a room upgrade and an early checkin. We were able to get an upgrade to a 2 bed suite (from a standard 2 bedroom) but no early check in. The staff was friendly, accomodating and engaging, from the front desk to the breakfast staff and the house keeping service. We are planning another trip to Missoula and have already booked at this hotel due to the experience we had.

  • Stayed: January 2014, travelled with family
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Thank Todd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 14 February 2014

Thank you for such a nice review. We are very happy to hear that your experience was so great you have already booked with us again! We do try to accommodate early check-ins when possible, so don’t hesitate to ask. It’s always nice to hear when our staff is able to make a guest more than happy with their stay; we will be sure to share this feedback with them. We look forward to seeing you again.

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Reviews (245)
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144 - 150 of 245 reviews

Reviewed 8 February 2014

We booked our room only a few minutes before checking in as we had to stop due to a snow storm. We were excited about a quick check in process and the receptionist was very friendly. Once we got to our room we saw that the top drawer of our dresser was full of clothes from the person that stayed there before us. We put them in a bag and brought them to the front desk. Then when we got ready to lay down, one of our pillows had a big red stain on it which bothered us only because we had found the clothes in the drawer so it was starting to make us wonder if the bedding even got changed. The third problem we had was that the room above us had kids that kept running back and forth which made it sound like elephants above our head. When we notified the front desk about it, the issue was quickly addressed and it was quiet from then on. The staff was apologetic about the clothes and pillow as well.

  • Stayed: February 2014, travelled as a couple
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1  Thank Jennifermt2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 11 February 2014

Thank you for taking the time to review our hotel. We appreciate your comments about the front desk staff and we’ll pass it along to them. We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for it. We hope that the next time you are in Missoula; you will give us another try.

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Reviewed 8 December 2013

The location of this HIE is fantastic. It’s right off I 90. I had my truck serviced at the Dealership across the street while I was getting checked in. The check-in was great. The room was nice size and clean. Everything worked. The beds were a little firm. The parking was a little tight, but it was okay. The breakfast was the usual HIE breakfast. They had plenty selections out and didn’t run low on anything. That was nice. I didn’t have any issues and everyone was friendly. As for location there are plenty of stores, restaurants, and just about anything else you could need is close by. I will stay here again and I recommend it to anyone.

  • Stayed: October 2013, travelled solo
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Thank LightingBolts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 16 December 2013

We couldn’t agree more, our location is convenient to everything Missoula has to offer. And thank you for commenting on our breakfast, we have a variety of choices including hot and cold selections and of course our famous warm Cinnamon Rolls! We look forward to having you stay with us again.

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Reviewed 17 November 2013

Very nice place and the people working there were ALL friendly. That includes the front desk, breakfast servers and housecleaning crew. We had a little glitch at the begining - no sheets for sofa bed and issue with the comforter for the sofa, but staff was very apologetic and helpful. The breakfast area was very clean and the ladies running it were very alert by resupplying food when needed. Thank you for an enjoyable 3 nights.

  • Stayed: November 2013, travelled with family
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Thank rsmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 27 November 2013

Thank you, we always appreciate it when guests acknowledge the friendliness of our staff. We truly want every guest to have a great experience at our hotel. And thank you for your patience with the little ‘glitch’ you experienced. We strive to make sure every guest room is perfect, but sometimes ‘glitches’ can happen, so we are pleased to hear that it was handled to your satisfaction! We hope to see you again.

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Reviewed 12 November 2013

We weren't disappointed with another stay at this chain. The building looked like it was almost new, and the decor both in the room and outside were very nice. The room was excellent and comfortable. Breakfast was ample and satisfying, as always. The location is good, with restaurants, etc close by. The only negatives I have are 1 grumpy guy at the check in counter (the rest of the staff were great), and the parking was a bit cramped; it shares spaces with the Staybridge right next door... So bottom line, we recommend staying here!

  • Stayed: September 2013, travelled with family
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Thank schoolybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 19 November 2013

Thanks for recommending us; we love it when a guest has an ‘awesome stay’! Sorry to hear about the grumpy guy at check-in and for any parking challenges you might have encountered. We don’t usually have parking issues, but on busy nights it can happen, so we are thankful that we are able to share parking with our sister hotel next door.

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Reviewed 22 October 2013

As always, with IHG properties, well done. Hotel was clean. Check-in was easy. Well located to food and shopping as well as the Harley store, which in fact, one of our riders needed to visit for a repair to his motorcycle.

Stayed: August 2013, travelled with friends
Thank Thorrr69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 29 October 2013

We always enjoy meeting and exceeding our guest’s expectations! And it sounds like you are a loyal guest of IHG hotels, so thank you for that. If the ride brings you this way again, I hope you will stay with us.

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Reviewed 10 October 2013

This was a great place to stay in Missoula. The property is newer and most important - very clean! Beautiful décor, above average breakfast and a convenient location right off of N. Reserve St. and the Interstate, close to a variety of restaurants with shopping close by. My only complaint would be the pillows - bringing my own next time.

  • Stayed: October 2013, travelled on business
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Thank 4BoysrusMT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 17 October 2013

We appreciate your feedback and are so glad to hear that your stay with us was great. You will be happy to know that we are getting new pillows next year. We can’t wait to see you again!

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Additional Information about Holiday Inn Express Missoula NW

Address: 150 Expressway, Missoula, MT 59808-1559
Phone Number:
Region: United States > Montana > Missoula
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Missoula
#4 Family Hotel in Missoula
#7 Romantic Hotel in Missoula
Price Range: £99 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Missoula NW 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Conveniently located near the University of Montana and the Missoula International Airport the new Holiday Inn Express & Suites is a great choice for your lodging needs. Just off the Reserve St. strip, near many of Montana’s Prominent Businesses, and countless local attractions, you will find the beautiful new Holiday Inn Express & Suites. Many of our business travelers find our close proximity to such locations as Rocky Mountain Elk Foundation, Boone & Crocket Club, Washington companies, Community Medical Center, Direct TV and Roseburg Forest Products to be very useful. While staying in Missoula, many of our leisure guests enjoy visiting Carousel for Missoula the Missoula Art Museum and the Smoke Jumpers Visitor Center. There are always special events going on in downtown Missoula as well. Some of the great amenities our guests can enjoy during their stay are a spacious board room that seats up to 14, a business center and free Wi-Fi. If your stay is not work related then you may enjoy taking a dip in our indoor, heated pool and whirlpool, or playing Xbox Kinect in our open game room. There are laundry facilities on site and every guest enjoys a great, complimentary Express Start Breakfast in the morning. When you are ready to check out, there is complimentary shuttle service to take you to the airport. Everything you need for your stay is right here at your new Holiday Inn Express & Suites. Don’t forget to make those reservations today. ... more   less 
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Also Known As:
Holiday Inn Express Missoula Hotel Missoula
Holiday Inn Express Missoula NW Montana

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