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Holiday Inn Express Missoula NW
Ranked #10 of 40 Hotels in Missoula
Certificate of Excellence
Reviewed 25 May 2014

Had a group booking for memorial weekend. We arrived late at night on a bus. The front desk staff had everyone checked in within minutes. Rooms were spotless and extremely comfortable. Breakfast was great. Highly recommended

  • Stayed: May 2014
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1  Thank gschlenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 29 May 2014

We are thrilled you enjoyed your stay and that you have given us the best compliment, your recommendation! Thank you, we hope to see you again.

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Reviews (244)
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138 - 144 of 244 reviews

Reviewed 10 May 2014

We stayed in a kid suite with our three girls. They loved the bunk beds and of course the Xbox. The pool was adequate and the game room was handy for getting rid of the older two for a while. Overall very happy with our stay.

Stayed: May 2014, travelled with family
Thank 577adamg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 12 May 2014

The Kid’s Suites are always a hit with traveling families giving everyone plenty of room to have fun! And we’re glad to hear you enjoyed the pool and game room. Come see us again.

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Reviewed 8 May 2014

I had made a reservation for this property for Friday night May 2. Obviously the hotel (for good reason) was busy, but I do not know why the front desk clerk was working alone at 530pm when they had a number of people checking in. When I first came into the lobby, the Front Desk agent was on the phone, I waited... no problem, When she got off the phone, I started walking towards her when the phone rang again. I thought she would have put the caller on hold as I was next in line. Instead she discussed room rates with the caller and gave the caller a number of options while I patiently waited. I did overhear her quote a lower rate for the same room I had, Now I am only hearing one side of the conversation, but still, you don't want to hear that someone has a lower rate than you. By the time she had gotten off the phone, there were other people in the lobby waiting to check in as well so I did not want to discuss what I had overheard.
Once in the room, everything was terrific. The room was very clean and very well decorated. The bathroom was well appointed with amenities and was also very clean. The best part of the room was the bed, very comfortable! Room Temperature was on the warm side, but the quiet A/C unit did it's job and all was good.
The next morning, I made coffee. With having such a wonderful room, I was very surprised at the quality of the coffee cups (flimsy paper cups) and the quality of coffee was not much better. I also found the same quality of coffee in the breakfast room and was quite disappointed not to find any fruit and a very small selection of yogurt. Aside from that, the room was fantastic and I would stay again.

Room Tip: I guess we lucked out. I didn't ask for anything special, just ended up with a clean and quiet r...
  • Stayed: May 2014, travelled as a couple
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1  Thank PaulW451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 12 May 2014

Thank you for taking the time to let us know about your stay with us. It sounds like your check-in experience was less than satisfactory and we apologize for that. We love hearing from guests what we are doing right, but more importantly, what we can be doing better. We will certainly use this as a training opportunity to improve our service for all our guests. And you will be happy to know that we have recently expanded our breakfast selections including more yogurt options! We truly hope to see you again.

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Reviewed 13 April 2014

Looking forward to a nice stay paying extra for suite, heater smell unbearable. Slept with window open and froze. Best adjustment they could come up with is $20 off room rate....we move our bags to a new room and it has garbage full. Really- go next door to courtyard much better experience and room, for less money. To bad, these folks could have made it right.

Room Tip: Not here. Bad HVAC system, nonchalant management.
  • Stayed: April 2014, travelled with family
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4  Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 14 April 2014

We apologize for the inconvenience you experienced during your stay. We would like to discuss this further with you, please call the hotel at (406) 830-3100 and ask for, Mary Baskerville the General Manager.

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Reviewed 12 April 2014 via mobile

We stayed in the suite that has a separate room with bunk beds for the kids. It was very nice having a room for the kids to play and they really enjoyed the Xbox. The other living area was beautifully decorated with a desk, couch, extremely comfortable bed along with a small kitchenette area.

There was a large puddle of water near the elevator from some kids walking from the pool and when I notified the front desk they had it cleaned immediately. The kids played in the pool and they enjoyed that it had pool noodles and a beach ball.

We have previously stayed at the hotel in Missoula with an indoor water park (Wyngate) and we would rather stay here. The slides got old after a while and there was no pool to swim. The Holiday Inn Express is much cleaner, has a great gym, wonderfully appointed hotel room and is much quieter then the other hotel. Highly recommend.

Stayed: April 2014, travelled with family
Thank Roxy3legs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 14 April 2014

We are so glad you and your family enjoyed the Kid’s Suites; the bunk beds and Xbox are always a hit with the kids! And we appreciate your kind comments about our staff. Thank you for the review and we hope to see you again.

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Reviewed 13 February 2014

As we got into Missoula we called the front desk and inquired as to if there was a room upgrade and an early checkin. We were able to get an upgrade to a 2 bed suite (from a standard 2 bedroom) but no early check in. The staff was friendly, accomodating and engaging, from the front desk to the breakfast staff and the house keeping service. We are planning another trip to Missoula and have already booked at this hotel due to the experience we had.

  • Stayed: January 2014, travelled with family
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Thank Todd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 14 February 2014

Thank you for such a nice review. We are very happy to hear that your experience was so great you have already booked with us again! We do try to accommodate early check-ins when possible, so don’t hesitate to ask. It’s always nice to hear when our staff is able to make a guest more than happy with their stay; we will be sure to share this feedback with them. We look forward to seeing you again.

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Reviewed 8 February 2014

We booked our room only a few minutes before checking in as we had to stop due to a snow storm. We were excited about a quick check in process and the receptionist was very friendly. Once we got to our room we saw that the top drawer of our dresser was full of clothes from the person that stayed there before us. We put them in a bag and brought them to the front desk. Then when we got ready to lay down, one of our pillows had a big red stain on it which bothered us only because we had found the clothes in the drawer so it was starting to make us wonder if the bedding even got changed. The third problem we had was that the room above us had kids that kept running back and forth which made it sound like elephants above our head. When we notified the front desk about it, the issue was quickly addressed and it was quiet from then on. The staff was apologetic about the clothes and pillow as well.

  • Stayed: February 2014, travelled as a couple
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1  Thank Jennifermt2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toni L, Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded 11 February 2014

Thank you for taking the time to review our hotel. We appreciate your comments about the front desk staff and we’ll pass it along to them. We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for it. We hope that the next time you are in Missoula; you will give us another try.

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Additional Information about Holiday Inn Express Missoula NW

Address: 150 Expressway, Missoula, MT 59808-1559
Phone Number:
Region: United States > Montana > Missoula
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Missoula
#4 Family Hotel in Missoula
#7 Romantic Hotel in Missoula
Price Range: £99 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Missoula NW 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Conveniently located near the University of Montana and the Missoula International Airport the new Holiday Inn Express & Suites is a great choice for your lodging needs. Just off the Reserve St. strip, near many of Montana’s Prominent Businesses, and countless local attractions, you will find the beautiful new Holiday Inn Express & Suites. Many of our business travelers find our close proximity to such locations as Rocky Mountain Elk Foundation, Boone & Crocket Club, Washington companies, Community Medical Center, Direct TV and Roseburg Forest Products to be very useful. While staying in Missoula, many of our leisure guests enjoy visiting Carousel for Missoula the Missoula Art Museum and the Smoke Jumpers Visitor Center. There are always special events going on in downtown Missoula as well. Some of the great amenities our guests can enjoy during their stay are a spacious board room that seats up to 14, a business center and free Wi-Fi. If your stay is not work related then you may enjoy taking a dip in our indoor, heated pool and whirlpool, or playing Xbox Kinect in our open game room. There are laundry facilities on site and every guest enjoys a great, complimentary Express Start Breakfast in the morning. When you are ready to check out, there is complimentary shuttle service to take you to the airport. Everything you need for your stay is right here at your new Holiday Inn Express & Suites. Don’t forget to make those reservations today. ... more   less 
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Also Known As:
Holiday Inn Express Missoula Hotel Missoula
Holiday Inn Express Missoula NW Montana

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