Horrible noise till 2 AM. People above us were running and jumping in room. Next door they were shouting and screaming till 1:30 AM.
Called desk 3 times to get it quiet but it never helped.
Worst hotel experience in 20 years.
I am so sorry for the inconvenience you experienced! I do see that there were some noise issues with a room on the night it would appear you stayed, and ultimately we did have a evict a guest because of it. I am truly sorry that it occurred and that we were unable to resolve the issue faster. I wanted to assure you that it was something that our staff was working on, and eventually involved the authorities to bring the situation to a close. Please give me a call so that I can confirm your room number and offer you a token of our apologies for your discomfort. Again, my sincere apologies!
Stayed here with our family on our trek post Yellowstone. Great value for a family. The waterpark was great, rooms were spacious, beds nice and breakfast was good. They also welcome pets and have on site laundry! This is a jewel and a must stay for families trekking through Montana! It's also across the street from Big Sky Brewery.
Thank you for taking the time to share your experience. I am glad it was a great one! I loved your comments about things that are great for parents traveling with family, ending with the brewery across the street! ;) I hope you have the opportunity to visit again soon....we would love to have you back!
Clean airport. GREAT service. I can't imagine how they could have been more accommodating. Shuttle runs 24 hours per day. Located 1 mile from MSO. I definitely will use this hotel in future trips to MSO.
What a great review! I am glad that our staff went above and beyond, to make your stay fantastic. I hope we can host you again soon...and do it all over!
This was a very good hotel and very comfortable. Good place for kids with a water park. Strict rules about running in the halls and making noise. Staff was very friendly and helpful. We will stay there again.
Thank you for the review Cynthia. I am glad to hear that you had a great time with us. I especially appreciate you pointing out that we did our best curbing excessive noise. With our waterpark, we do have a lot of happy kiddos staying with us, and we try hard to make sure their joy and excitement is expressed inside the waterpark, not outside of it. It's good to hear that we succeeded. I hope we see you again soon!