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“The Shine Wears Off” 3 of 5 bubbles
Review of Best Western Plus Grant Creek Inn

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Best Western Plus Grant Creek Inn
Ranked #1 of 39 Hotels in Missoula
Certificate of Excellence
Sequim, Washington
Level Contributor
100 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“The Shine Wears Off”
3 of 5 bubbles Reviewed 2 November 2013

I have stayed at the Grant Creek Inn many times over the years. Sometimes twice - a few nights on out bound and few on the return trip. I was a big fan of GCI but over the years the shine has worn off because something always happens. Everything from messed up reservations to no heat in the room and many other overlooked issues.
This trip the check-in was good.. The staff was fairly friendly though not as well trained. Issues came up that they should have caught at check in and didn’t. They worked it out but not without some tension and the possibility of paying a higher rate. My advice is not to talk to the underlings and always ask for a manager. The front desk is the heart of the operation. They represent the GCI and they seem to care less and less about the guests as time goes by.
The location is good. The beds are firm. The rooms are mostly clean. The breakfast room has lots of choices, but they rarely keep up! When the room is stocked and they have coffee out, it's great. I would say go right when they open, but they won’t be ready and stuff won’t be out. And if it’s a weekend and something like a sports event is in town. Forget about it.
This last trip I was not very well rested when I left the next morning so I’ll have to think about staying here again and I plan to explore other hotels in Missoula.

  • Stayed October 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LightingBolts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Billings, Montana
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

I was in Missoula to attend a high school sporting event and made reservations at this motel. On arrival I was greeted by a very friendly staff and shown and excellent room. I informed the staff why I was in town and they gave me a city map and even informed me of a better way to my destination than the one I had planned as there was also a college game in town the next morning. Being familiar with Missoula I changed my original route and they were right. The room itself was comfortable, the bed outstanding, and the breakfast buffet excellent. I would gladly stay there again without hesitation..

Room Tip: A room near the elevator or floor electrical maintenance room is not advised. There was a vibration...
See more room tips
  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BozemanDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings, Montana, USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 October 2013

Exceptional property located just off the Interstate with convenient access to the University and close to shopping on Reserve Street. This property is quietly located in a wooded area with access to the walking trails at the Rocky Mountain Elk Foundation. The property is well managed, clean, quite and provides an ideal location for business or pleasure in the Missoula area. Highly recommend.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank 274terryb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cody, United States
1 review
5 of 5 bubbles Reviewed 28 October 2013

Convenient location. Always a clean room and a wonderful breakfast. This time was with high school athletes that were in town and they were not enjoyable to be eating with in the morning. Kids are kids though. Food supply was not replenished very timely. Have stayed here many times through they years and its always a pleasure.

  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, United States
1 review
5 of 5 bubbles Reviewed 28 October 2013

Excellent service all the way around. Friendly, helpful staff. Beautiful room and wonderful breakfast. One of the best Best Western Hotels we've stayed at. I highly recommend this hotel for personal or business purposes. Right off the freeway and close to restaurants and gas stations.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo, OH
Level Contributor
342 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

I guess many people ask about the mattress, as they've got pre-printed cards on how to order them. I'm seriously considering it. It's a Serta mattress. The hotel is very quiet, which is another plus. I was very concerned when three buses pulled in right behind us. It was the Cal Poly football team and all their fans. Either this was a very mellow group or this hotel has great sound-proofing, as we never heard anything all night. We arrived at around 1pm and were quickly asked to leave because they had to check in the buses first. I was reminded that I wanted a special room (I asked for the vaulted ceiling) and that one would be ready after the large group checked in. We returned around 5pm, only to be told the vaulted rooms were no longer available. That made me angry.

They had a handicapped lift on the edge of the pool. We've got one at our health club, but I don't think I've ever seen one at a hotel.

Breakfast was good, but the pancake "machine" is too slow. You push a button and put your plate down to catch a pancake. It takes between 1-2 minutes to get a single, small, pancake. Coffee cake, yogurt, and orange juice were all very good. I like the fact that hand sanitizer is available at the door.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank tamaralea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gearhart, Oregon
1 review
3 of 5 bubbles Reviewed 21 October 2013 via mobile

I stayed in a fourth floor vaulted ceiling room on October 20th. The condition of the room was not acceptable. Dust covered most surfaces, there was an unknown goo on the television screen, and it looked as if only the center of the room had been vacuumed. In addition, one of the lamps was not functioning, but I'm a nerd and always carry a flashlight so I was able to find my stuff in the dresser.

On the flip side, the desk staff were very pleasant at check-in and the breakfast was fine.

I probably will not stay here again.

Stayed October 2013, travelled as a couple
Helpful?
Thank Valerieo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Grant Creek Inn

Property: Best Western Plus Grant Creek Inn
Address: 5280 Grant Creek Rd, Missoula, MT 59808-1492
Phone Number:
Region: United States > Montana > Missoula
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Missoula
#1 Family Hotel in Missoula
#1 Romantic Hotel in Missoula
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Grant Creek Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Near many area attractions, businesses and eateries, a restful retreat or productive business trip await you at this recently renovated Missoula hotel. Just three miles from downtown, you can easily find fine dining and unique shops while staying at this Missoula hotel. With many charming attractions nearby - Missoula Smokejumpers Visitor's Center, Carousel-Dragon Hollow Park, Larchmont Golf Course and Montana Snow Bowl Ski Area - you're sure to find something for everyone. Montana Rock Creek, Glacier National Park and Garnet Ghost Town are also can't miss attractions.You're ensured a productive work trip when staying at this Missoula hotel, as Saint Patrick's Hospital, the Department of Natural Resources, Western States Insurance, Rocky Mountain Elk Corporation, Washington Corporation and Institute of Facial Surgery are all within five miles or less. With University of Montana only eight miles away, visiting the area's students and faculty is a breeze.Feel right at home in the comfortable, spacious rooms at this Missoula hotel. All rooms offer cable or satellite television with Pay-per-view, free Wi-Fi, a microwave, a refrigerator, a desk and much more. ... more   less 
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Also Known As:
Best Western Plus Grant Creek Hotel Missoula
Best Western Missoula
Missoula Best Western
Best Western Plus Grant Creek Inn Missoula, Montana

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