Oh boy. First I want to say, I see the same topic expressed below in this thread, with BW replying saying the issue was addressed. It most definitely was not. I am absolutely horrified, by my stay here. I paid 227.00 to this hotel for 2 nights. (The previous weekend I spent 85 at a Fairfield (120 miles away) and it was FAR superior to this place).
Before I continue, I truly believe that if a hotel KNOWS it's going to be hosting a sports team, a person booking after the team has, should be told the team will be there. As was the case here.
We took our boys down to the pool to play in the water within minutes there were a lot of unsupervised kids in the pool, some pushing each other under water, others diving and rough housing and not one following the rules which are clearly posted, I had to make my kids get out (We chose this hotel for it's pool so yeah, that ticks me off to no end) .There were small kids in the steam room and in the sauna/ hot tub, they were EVERYWHERE!!!. I was hit TWICE in the head with a ball, while holding a small child.
As we made our way back to our room we noted a group of parents "watching the game" in the lobby, while they were NOT watching their kids at all. It sounded like a sports pub in there. We went back to our room and in the hall there were children (Again unsupervised) playing kick ball in the hall way, bouncing off room doors etc. As we readied for bed, the stampeded sounds from the 4th floor started. I'm furious so I get up to walk to the store and when I come back there are those parents, drinking beer and eating pizza like it's a darn Mckenzie river. All the while the front desk clerk is doing nothing. As I went into the elevator, There is a half full can of beer sitting on the railing...REALLY???? WTH? I'm disgusted. I take the can of beer to the clerk and look at the group while handing it to her. She rolls her eyes, but nothing. I had already called about the noise from upstairs by this point. It's 12:30 am, I'm tired and just want to sleep and the only confirmation of my frustration was an eyeroll.
But wait there is more!!!! Around 1:30 the stampede sounds from above finally stopped and I got a little sleep. Only to wake at 7:30 to the same thing. I approach the front desk clerk at Breakfast, which was a slop fest thanks to kids not being watched and sticking their fingers into the food (yes, really) I ask if he thinks this is going to continue, he says no. Again no apologies, no real recognition of the issue, nothing. As he ignores me the ceiling is booming with running in the hall above. I walk to the elevator and there is a small child riding up and down in the elevator. No parents for this 4 year old just playing, he says his mommy is sleeping. PLEASE.
This Hotel is a rip off. The staff doesn't enforce their own rules and the guests run rampant. The best experience I had was the maids and housekeepers. Polite and hard working. Unlike the clerks. I really hope someone will be refunding me for at least 1 night of my stay, because I didn't get the sleep (Which is why we rented a hotel) and the pool was over run, Which is why we chose THIS hotel. instead, I got no sleep and played babysitter to several strange kids.
All this could have been avoided if the staff would enforce the rules!