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“Bad service and horrible attitude”

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Montana High Country Lodge
Reno
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Bad service and horrible attitude”
Reviewed 8 November 2013

Stayed here during the first week of November for an elk hunting trip. On arrival day, after all the guests were in, Russ, the owner gathered everyone together for an orientation that included a lecture about not clogging his toilets. He came off as more of a high school principal than someone running a lodge. I should have known better but decided to stick it out. Unfortunately it just continued to get worse. Russ is one of the most negative, anti-social people I've ever met. He doesn't seem to care about the happiness of the guests...at one point I attempted to pull him aside to request a different hunting guide since I didn't like the one he had assigned me and he cut me off mid-sentence with a "no" and walked away. The next morning he attempted to embarrass me in front of the other guests on this topic. Wow.

Regarding the hunting, the elk herds are heavily pressured and the hunting is mediocre at best. On top of this, they book too many hunters at a time (nine during my stay). Most of the animals were small but a couple barely legal bulls were taken. The guides are assigned in a strange manner...everyday Russ tells you who will be guiding you and where you're going in a sort of round robin fashion. If you don't like your guide or want to hunt with someone you clicked with well too bad! Also, you can't request to go to certain areas. The hunting is mainly out of blinds as Russ doesn't want the hunters chasing the elk.

I tried to stick it out for the whole trip but finally just couldn't take anymore of the owner's bad attitude and I left early. Needless to say I did not leave a tip!

The best thing about this place is it's relatively cheap for a hunting package but I soon discovered why. Just remember, you get what you pay for. I suggest spending a few bucks more and going someplace where they understand service and that making the guests/hunters happy is why you're in business.

The lodge and location have potential if new owners acquire the property. Currently the facility is sparsely furnished but has nice views and a good layout. The linens and bedding are motel quality but could be easily upgraded with new owners.

If you're looking for a hunting lodge or want any sort of experience, I'd avoid this place.

  • Stayed November 2013, travelled solo
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Helpful?
14 Thank Al I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

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Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level 6 Contributor
1,362 reviews
313 hotel reviews
common_n_hotel_reviews_1bd8 504 helpful votes
Reviewed 24 October 2013

Finding this place is a challenge as a lot of Montana isn't on my GPS.

Once I arrived, I was made very welcome and given dinner.

There only thing in the room is the bed and a chair, but you come up here to switch off, not plug in!

The great outdoors is the name of the game here. You can hunt, fish, ride snowmobiles or bikes and much more. It's pretty much an outdoorsy dream.

The bed, pillows, shower and towels were all fine.

Breakfast was a continental buffet.

It's a beautiful part of the world and Russ & Karen know how to show it off.

  • Stayed June 2013, travelled on business
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Helpful?
Thank ThePackedBag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dillon, Montana
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 November 2011

I have a bit of history with Montana High Country Lodge, as my husband and I were married there several years ago, and it was totally fantastic place to hold such an event. I've since recommended it to friends, family and various acquintances that are traveling through the area. The accommodations are a fabulous value. The rooms are huge and very comfortably furnished. I would normally expect to pay at least twice the amount for similar accommodations and amenities. If you're traveling with kids, there are also special rooms for families that are even larger with additional beds. The downstairs is equipped with games and toys to keep kids happy if you find yourself there on a rainy day. The lobby is comfortable and cosy with stunning views and surrounded on all sides by covered decks and patios which make it a great destination in any weather. It's a fantastic place to sit and relax after taking advantage of the many recreational opportunities (hiking, skiing snowmobiling, hunting, fishing, horseback riding - you name it!) in the area. The down to home meals are served buffet style and are well-prepared. Russ and Karen are responsive hosts and long-time residents who are knowledgeable about the area and who can answer your questions about almost everything.

A hidden gem that's worth a special trip and a great place for families or a romantic weekend!

  • Stayed December 2010, travelled with family
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Helpful?
6 Thank XtraBlu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Butte, Montana
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2011

My wife and I were looking for a clean, quiet, smoke free B&B where we could enjoy Montana's transformation from winter to spring. A friend told us about Montana High County Lodge near Polaris, MT and thought it would fit our desires.

I found them on the internet and called to make reservations. No one answered the phone so I left a message. I got a return call from the lodge within a couple hours. We made reservations for a couple nights the following week.

When we drove up the lane to the lodge we saw several antelope on the property, Montana wildlife is exactly what we were hoping to see on our trip. When we pulled up to the lodge there were more antelope on the front lawn as well as many Canadian geese.

The lodge is clean and spacious, we checked into a guestroom that had a very comfortable king bed in it. The lodge has the perfect B&B atmosphere; private bedrooms with bathrooms in each, large open space grandroom with beautiful stone fireplace and surround covered porches.

When we got the tour of the lodge we walked out on an upper deck where we could see a couple hundred elk, honestly a couple hundred elk! We spend several hours a day watching them from the porch and deck the next couple days. At one time several of the elk were at the pond within a 100 yards of the lodge. The nesting geese at the pond were making all sores of noise but the elk just fed on the new growth grass.

There were 4 other guests staying at the lodge the same time we were their. However we saw very little of them, as they were fishing during the day with the in house guide service at Montana High Country Lodge.

What a great place, clean, comfortable, reasonably priced, excellent family style meals and million dollar views of the Pioneer Mountains and Montana's wildlife.

Room Tip: Excellent views from all rooms.
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  • Stayed May 2011, travelled as a couple
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Helpful?
3 Thank mountaingoat59701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Montana High Country Lodge

Property: Montana High Country Lodge
Address: 7500 Pioneer Mountain Scenic Byway, Polaris, MT 59746
Region: United States > Montana > Polaris
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Polaris
Number of rooms: 24

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