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KwaTaqNuk Resort & Casino
Ranked #2 of 4 Hotels in Polson
Reviewed 5 April 2012

The Kwa TaqNuk Resort at the Flathead Lake was one of the best hotels we stayed during our trip through Montana, Wyoming and South Dakota. It's a beautiful place to stay. Very nice rooms with microwave, TV, coffee machine.
This hotel is bit more expensive than the average motels but it 's worth it!
july 2010

  • Stayed: July 2011, travelled with friends
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Thank Utah1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (376)
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310 - 316 of 376 reviews

Reviewed 27 March 2012

Great location right on the lake, clean rooms with nice flat screen tvs, fridge, microwave. I also had a lake view room with a balcony. Check in experience went well. It was quick and the staff were friendly.

The downside is the casino in the hotel. There were a lot of dejected chain-smoking locals frequenting the casino. That led to a pervasive smoke smell throughout the hallways. There are also security cameras everywhere. I heard one of the camera motors running as it swiveled to follow me down the hallway. Creepy!

Despite the casino, and the crowd and security scene that comes with it, I still liked this place. It is fine if you're traveling on business or going to spend a couple of nights in Polson while on a road trip. It's a solid value for the price, clean rooms, great location (you should definitely get a lake view room.)

  • Stayed: March 2012
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Thank DCTraveler187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

No service at all...had to get our own silverware in the restaurant, food sat in the window until it got cold while the waiter did his side work. Local kids filled the pool area and ran through the halls yelling while the mom was upstairs drinking the complimentary coffee in the lobby. Dirty, dirty, dirty! From the front entrance to the restsurant to the bathrooms. Don't waste your money!

  • Stayed: February 2012
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1  Thank avidtraveler52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorissa H, Front Office Manager at KwaTaqNuk Resort & Casino, responded to this reviewResponded 24 February 2012

Dear Valued Guest,

I would like to begin by thanking you for your recent review of our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Since your recent review we have enforced our policies for our pool area. We have also made our department managers aware of your concerns for both areas to ensure that these issues are dealt with immediately.

If there is anything further I may personally assist you with, please feel free to contact me directly.

Thank you again, and I hope you will consider staying with us in the near future so we may provide you with superior customer service.

Sincerely,
Hotel Management

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Reviewed 3 February 2012

Great value, clean well appt. rooms, and most of all fabulous staff make this a slam dunk for business or pleasure. I travel alot and this place stands head and shoulders above the rest.

Room Tip: Go for the 3rd floor. Great lake views!
  • Stayed: January 2012, travelled on business
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Thank Don F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

We will definitely go back, often. Nice romantic getaway.

Absolutely fantastic service. All employees had great, helpful attitude.

My main concern is always cleanliness. Room was very clean. Unplugged heater because I need quiet to sleep.

Read other reviews and followed advice of another guest who stated she enjoyed her meals overlooking the water. We enjoyed lights reflecting on water at dinner and beautiful sunrise over the mountains across the lake at breakfast.

Not a big restaurant at the motel. Rather than a continental breakfast buffet, the breakfast that was included with the room was a choice of 5 menu items. My husband had thick french toast and huge sausage links. I had eggs, hashbrowns, sausage links and english muffin.

If you want more than just a room overlooking the parking lot where you have to keep your curtains closed because people are constantly walking by your window, this is the motel for you.

Probably the best motel for the price I have ever visited.

And, no, I do not have any interest in this motel. We just travel a lot and have had so many bad experiences. I am a witch and have left more than one motel in the middle of the night.

Room Tip: We stayed in room 132 overlooking the water. Requested a quiet room on the water.
  • Stayed: January 2012, travelled as a couple
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Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2011

the hotel was very nice and the service provided to us by the front desk was excellent. The only exception was the smell of cigarettes throughout the hotel. Very evident as you enter the front doors of the hotel.

Room was very clean, nice and the view was also beautiful. Our first time in Polson, MT, to spend Thanksgiving with our son who is attending college in the area. Due to the time difference (my son and I are from Alaska) we were not able to eat at the continental breakfast so I don't have any comments to share regarding the continental breakfast.

  • Stayed: November 2011, travelled with family
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Thank Eunice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2011

We have stayed at this hotel A LOT!!! I thought I was staying in a motel instead of a hotel. This hotel says they are upgrading, but all I see is down-grades. No restraunt, the continental breakfast was HORRIBLE!!!! The service was HORRIBLE!!! The shampoo and soap in the rooms were even a downgrade!!! Very disappointed!! Do not like the new casino set up!! For the only Hotel in town, this place is NOT the place to stay anymore!!!

  • Stayed: November 2011, travelled with family
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Thank Lorilorna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lorissa H, Front Office Manager at KwaTaqNuk Resort & Casino, responded to this reviewResponded 28 November 2011

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We do hope you decide to come back another time and give us another chance to serve you in our Nook Restaurant which during our recent renovation has been relocated down to the first floor of our resort. We are currently looking at options to improve our continental breakfast to a deluxe continental breakfast; our guest may expect to see those changes occur in the beginning of January 2012. We are looking forward to these improvements and we will be expanding the hours of our restaurant menu as well.
We know and understand that not all of our guests will appreciate the casino section of our resort, however with all of our other amenities such as the restaurant, 2 swimming pools & hot tub, marina area, the 6 banquet rooms and our executive suite we do offer a wide variety of guest accommodations.
Thank you again for your feedback on our resort, we appreciate you as a customer and hope that you will reconsider giving us another chance to give you and your family the experience we strive to provide to each and every one of our valued customers.

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Additional Information about KwaTaqNuk Resort & Casino

Address: 49708 US Highway 93, Polson, MT 59860-2305 (Formerly Best Western Plus KwaTaqNuk Resort)
Region: United States > Montana > Polson
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Polson
Price Range: £71 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KwaTaqNuk Resort & Casino 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
The KwaTaqNuk Resort & Casino is owned and operated by the Confederated Salish and Kootenai Tribe, and is located 67 miles North of Missoula, and 50 miles South of Kalispell right on the South end of beautiful Flathead Lake and is surrounded by the magnificent Mission Mountain Range in Polson, Montana. We have 111 extremely comfortable sleeping rooms all with which contain flat screen televisions, refrigerators, eco-friendly down comforters, with all lake side rooms equipped with private balconies overlooking the lake. KwaTaqNuk has an indoor pool, hot tub, on-site restaurant and lounge, a 24 hour casino, and with "The Shadow" (our 140 passenger cruise boat) we also have the ability to accommodate meetings and private events out on the lake, as well as offering public cruises. The KwaTaqNuk offers a full Banquet catering staff and is capable of serving up to 220 people on 5,000 square feet of conference space. Our main conference room will accommodate up to 220 people seated on rounds of ten with a riser for any speakers. We also have two small breakout rooms, available for use which will accommodate up to 20 people and can be used as a preparation area, or for smaller breakout meetings, for private events. Together with an experienced and friendly staff the KwaTaqNuk Resort & Casino has the ability to make weddings, family events, conventions, corporate retreats, off site meetings, and holiday parties a sure success. ... more   less 
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Also Known As:
Best Western Plus Kwataqnuk Hotel Polson
Best Western Kwataqnuk Hotel
Polson Best Western
Best Western Polson
KwaTaqNuk Resort & Casino Polson, Montana

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