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“Amazing Small-town Hotel” 5 of 5 bubbles
Review of The Pollard

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The Pollard
Ranked #4 of 9 Hotels in Red Lodge
Certificate of Excellence
Cody, Wyoming
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Amazing Small-town Hotel”
5 of 5 bubbles Reviewed 4 May 2014 via mobile

One of the nicest hotels you will ever find in a small town. We stayed in a King Suite and it was huge with a comfortable king bed, two bathrooms, a large jacuzzi tub and a separate living room. We ate breakfast in the dining area and it was well presented and delicious! The staff was very friendly and went above and beyond for us. I've been to many places around the world and The Pollard is one of the best, competing with even the most modern hotels in large cities.

Stayed May 2014, travelled as a couple
Helpful?
4 Thank Nathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Director of Sales at The Pollard, responded to this review, 6 May 2014
Dear Nathan,

Thank-you so much for your review. What a pleasant e-mail to open up on a Monday morning after a busy week-end. I see you live in Cody and I hope that you will visit us again soon.

I am looking forward to sharing your review with our staff, I can't tell you how much we appreciate your taking the time to share your experience not only with us, but with other travelers.

Cheers!

Melissa Moore
Sales Manager

The Pollard Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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315 reviews from our community

Traveller rating
    153
    111
    28
    11
    12
See reviews for
49
186
15
17
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 April 2014 via mobile

We had had a great visit here. The room was clean, the staff was very friendly and the breakfast was wonderful. Everyone was happy with their meals and we had a good night's sleep.

Someone mentioned that they are going to replace their rugs soon.

Stayed April 2014
Helpful?
Thank Liz9647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Director of Sales at The Pollard, responded to this review, 28 April 2014
Thank you so much for taking the time to review our hotel. I am so glad that you had a good experience, and I look forward to sharing your kind words with our staff.

It is true, the entire first floor of the hotel is being re-carpeted this week, and we can't wait to see the results!

Warm Regards,

Melissa Moore
Sales Manager

The Pollard Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
regina sask
Level Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

After many trips to Red Lodge (22 years in a row), we finally had the opportunity to stay at the Pollard this year. After the remainder of our group returned home this ski trip, we stayed a extra day and booked at the Pollard. We normally rent a house for these trips but have also stayed in other hotels in Red Lodge. We checked the internet for room availability and price. Checking on the Pollard website, prices for the Victorian Queen showed at $73, scrolling down a little farther the price went to $101. We decided whatever the price was we would try it out and stay the night there, The price was $101 plus tax. We ended up in room 212. The room was fine and clean, bathroom was clean and in good order everything worked fine and there was lots of hot water. This is a old western hotel that has been updated, it does not quite have the ambience and feeling of some other old western hotels we have stayed at (The Occidental in Buffalo Wy, The Grand Hotel in Big Timber Mt, as well as others), where things are basically unchanged since the early 1900s. That said, it a very nice property and most of the staff were very friendly. Special kudo's to the waitress in the Pub (blond girl from Fort Rockford). With the room you receive a breakfast in the morning we went down and ordered, there was one other person in the restaurant when we arrived and he left as soon as we were seated, two other people came in after we had ordered. The breakfast took quite a long time to come out (seeing no one in the place) and the waitress (C.G.) seemed a bit disinterested but other then some coolish eggs it was fine.

Final verdict, it was a cool place to stay, with a very convenient downtown location. While not having quite the ambiance of some other old western hotels, the renovations are all pretty classy. And meeting a great waitress in the Pub was a bonus and made our stay very pleasant. We would stay there again but if we just needed a room, would we would probably check at the Yodeler Motel for availability first. The Pollard should also update their website to show the correct room prices indicated in all areas.

Have a good one....

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Hoot1man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 13 March 2014

My fiancee and I stayed at this wonderful Hotel and met the greatest staff we have ever met any place we have stayed . The House keeping staff was very friendly and more than willing to say hello ,answer questions and kept the rooms spotless!!!Special thanks to Lee(?) and Tina(?). Also the breakfast server we had was awesome Again special thanks to Connie(?) and the cooks she waited on us hand and foot for 3 days . Thanks also to Callie (?) who made or pub time so great. As for the front desk Shannon & Melisa(?) are very nice and helpful. Also Briant(?) who answered all of our hiking ,snow shoeing questions and gave us a great history of the area and (even tho it wasn't his job scraped our windows and carried out our luggage ( thru 2 feet of snow to our rental car) . Now for the bad the rooms have poor mattresses and the carpets look a 100 years old and they allow pets, we had to listen to a dog yip for half of the night. The food wasn't bad but not the best in the evenings . As for the general manager he is rude to his employees and has no people skills . He yelled at one of the employees in the lobby and was very rude and should be sued by those employees for hostile work environment. I gave one of the employees my card if they needed a wittiness to his abuse. The employee just smiled and told me that it was fine . Well it wasn't that is the only reason we and our party have booked our wedding and reception at the Rock creek resort. Even tho the staff is awesome and we love the hotel( we have been coming for the last for years twice a year) we wont be back as long as the management is this rude and obnoxious to the employees!

Room Tip: Any room that is not near one of there pet rooms . We have stayed in 300 twice and it was great so i...
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  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings, Montana
2 reviews
5 of 5 bubbles Reviewed 18 February 2014

Last minute check found the Hotel completely booked for Valentine's Day (Friday) so we opted for the Sunday-Monday following. The Staff was great and we had another wonderful visit - our third in the last couple years.
The atmosphere is super. We love hanging out in the lobby with fireplace and comfy seating. The front reading lounge is also a very pleasant room to relax and enjoy watching activity on Main Street just out the window.
The package including breakfast in the Hotel dining room is also a great treat for couples not in a hurry to be off somewhere.

Room Tip: The Victorian Queens are very nice - but splurge a little and you will be beyond comfortable in one...
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wmlynch49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 6 February 2014

Our room was tiny, tiny television also. My boyfriend and I used their smoking area because we both smoke, the general manager was extremely rude with us about it, as well as the front desk clerk. They threatened us with a $200 fine for smoking in the room, which we did not do. I even offered to let the general manager come into our room to be sure we were being honest. We haven't even been here for a half of a day on our four-day stay and we already don't feel welcome here.

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank irennluvcats7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa M, Director of Sales at The Pollard, responded to this review, 26 February 2014
Thank you for taking the time to review The Pollard. I regret that you did not have a more positive experience at our Hotel.

Our smoking policies are strict for the comfort of all of our guests, but we would never want to make anyone feel uncomfortable or unwelcome. If this is the impression that you got when staying here, I would like to apologize on behalf of the entire staff. I hope that the rest of your stay in Red Lodge was enjoyable and that you might stop in again in the future.

Regards,

Melissa Moore
Sales Manager
The Pollard Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billings, Montana
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

My husband and I live within an hour of Red Lodge and decided to just drive over and stay for a night to relax, have a good meal, and enjoy the pleasant mid-winter warm up. We chose The Pollard because friends had suggested it. We were not disappointed! It is a beautifully refurbished Victorian-age hotel. Very clean (important to me), spacious, and peaceful. Loved that it was right in town so we could walk to restaurants and shops. Two restaurants in the hotel (and our stay included free breakfast). The staff is attentive and professional. Great choice and we'll be back.

Room Tip: We would have slept better except that the pillows were AWFUL. They were shaped like boulders (&quo...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank janevir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pollard

Property: The Pollard
Address: 2 North Broadway, Red Lodge, MT 59068
Region: United States > Montana > Red Lodge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Red Lodge
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Pollard 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
The Pollard Hotel Red Lodge
Pollard Red Lodge
Pollard Hotel Red Lodge
The Pollard Red Lodge, Montana

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