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Kelly Inn West Yellowstone
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Reviews (1,014)
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All reviewsdry saunahot souppancake makerfirst floorcomfortable bedsking sizein towngreat place to staywithin walking distancegrizzly and wolf discovery centerfront desk staffimax theaterpark entrancefresh fruitthe breakfast arearooms are largefree breakfast
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Reviewed 11 November 2011

Stayed at the Kelly Inn on November 8,2011. West Yellowstone was pretty much closed for the season. The room was wonderful, large, comfy and very clean!! Pools and recreational area were fully serviced and very clean. Very quiet with large comfortable bed and great furnishings. Everything was in great condition considering it was the end of the season. Staff was very considerate and helpful. Breakfast was fresh, plentiful, with a wide selection. All in all, it was a wonderful visit and getaway for us.

  • Stayed: November 2011, travelled as a couple
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Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this reviewResponded 13 November 2011

Thank you for choosing to stay at our hotel and for submitting your review. We're very happy to hear that you enjoyed your stay even with the park closed. We don't get a lot of visitors this time of year so we appreciate your business. We did get a bit more snow this weekend than you probably get in Ennis so we hope your journey went well. Hope we will see you often.

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Reviewed 31 October 2011

We stayed here in late October, when the Kelly Inn is one of the few hotels still open. We were very pleased with our stay. The room was big and clean, the beds were very comfy, there's satellite TV, and we appreciated having a fridge and microwave. The location is perfect, with the park entrance just down the road. We had one minor complaint, which was that our room had a door adjoining it to the next room, and it was not sound-proof. We wondered why people were put in that room, since there was so much other space in the hotel.

Room Tip: The first floor is motel style, with doors right to the parking lot.
  • Stayed: October 2011, travelled with family
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Thank AVRITSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this reviewResponded 2 November 2011

Thank you for submitting your review. We're glad to hear that you enjoyed your stay with us and hope that you will visit us again in the future
.
We begin our semi annual deep cleaning of every room in late October as soon as the park visitation slows down. We have a fairly short window of opportunity to complete our thorough cleaning. Up through that time we are usually totally full and must use every room to accommodate our reservation needs. Once we start the deep cleaning of hallways and rooms, for safety reasons, we may have the majority of an entire floor out of service at the same time while some carpets are being shampooed and others are drying. That reduces the available rooms by a third and requires that we assign most of the remaining rooms during that time even though we may not be full

We have 8 pairs of adjoining rooms spread between three floors. Although we have guests who often request adjoining rooms, it is difficult to fill our reservation needs without the use of those 16 rooms much of the year, even when they are not requested. There are two locking 2 inch thick solid wood doors connecting the rooms which in most cases prevents much sound transfer unless one neighbor is extremely noisy. However, if requested at the time of reservation, we are happy to assign a non connected room for those who may be concerned about noise from next door.

Assigning rooms in a full hotel is like assembling a large jigsaw puzzle that changes some pieces every day. The earliest requests are more likely to be able to be accommodated. If a guest waits until check in to request a particular room type or location, we simply may not have enough available rooms for the duration of their stay without having to move someone several times. Therefore, we encourage all of our guests to book directly with the hotel, over the phone, as early as possible, so that all of their requests and concerns may be handled at the time the reservation is made. We staff our Kelly Inn front desk 24/7 all year long to answer any reservation questions or concerns for both the Kelly Inn and our sister hotel, the Clubhouse Inn, while they are closed during the off season.

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Reviewed 30 October 2011

Stayed here in Sept 2011, last minute choice, found absolutely no problems here! large clean room, perfect location across from park entrance & Grizzly/Wolf experience (do this!) No problems with noise. Had stayed at different motel a few days earlier, liked this one much more.

  • Stayed: September 2011, travelled with family
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Thank KJASLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this reviewResponded 2 November 2011

Thank you for submitting your review. We're happy to hear that you enjoyed our hotel much more than the last place you stayed. We get a large percentage of our business every year from returning guests that have had the opportunity to try and compare many locations. We appreciate you giving us the opportunity to serve you this year and hope that you will be a return guest next year as well.

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Reviewed 25 October 2011

We came upon this hotel "as a last resort", failing to find accommodations in Yellowstone Park. We were pleasantly surprised. The room was huge!!! with wonderful large comfortable beds, the pool very nice and the breakfast more than adequate. Moreover, the staff were exceptionally helpful. I will definitely stay here on my next Yellowstone trip.

  • Stayed: September 2011, travelled as a couple
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Thank ellen418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this reviewResponded 2 November 2011

Thank you for choosing our hotel. We're glad to hear that you enjoyed your stay with us and hope that next time we will be your first choice. Hotels inside the park close fairly early in the fall after families are back in school.

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Reviewed 24 October 2011

Our room was more than ample however it was next to the laundry room and ice machine on the 2nd floor and over the main hotel laundry on the first floor. Needless to say it was noisy. Even though there were " no running" signs posted, the halls were noisy as well.
Breakfast buffet was unappetizing and there was limited seating in the dining area. We found a spot in town. We had good recommendations for dinner from the friendly staff. Rather than a blanket or comforter on the bed, the bed spread doubled as the blanket....not sure how clean it was. The TV didn't work but a very friendly staff member brought us a portable. We loved seeing the dogs.

  • Stayed: October 2011, travelled as a couple
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1  Thank jeremc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don and Sally H, General Manager at Kelly Inn West Yellowstone, responded to this reviewResponded 2 November 2011

Thank you for submitting your review. We actually lock the second floor laundry room with the ice machine at 10PM every night to eliminate any after hours laundry noise and we don't do hotel laundry downstairs after 5 PM or before 8AM so that our guests are not disturbed. Unfortunately you picked the one week all year when two neighboring states have their children out for a teacher's conference. It is the only weekend after school starts when large families dominate the entire hotel. It is by far the noisiest weekend of the year. We add extra staff on that weekend every year to patrol the halls in an effort to reduce the noise made by so many unsupervised children who ignore our "No Running" signs. Although we try very hard, we're sorry that we could not totally eliminate the noise from so many excited children that weekend.

We're glad that you noticed our new comforters. We do strip the beds and wash them along with the other bedding after every check out. Additional blankets are kept in sealed bags in the closet for those who might want additional warmth in winter.

Thank you for choosing our hotel and we hope that you will visit us again in the future. If you call ahead earlier in the season we can advise you once we are notified of the weekend the schools will be out next year.

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