It may have been a computer glitch, but I wrote a "2-star" review awhile ago and have not seen it post yet, while other, newer reviews have posted since. Also, I've noticed that almost every single review posted on here is at least a "4-star" review or higher- with just an occasional review here and there with less than that. I've never seen such a highly reviewed hotel in all the hundreds of hotel reviews I've researched, and most of those are AMAZING hotels. So, how does this one rate so high with so many people? The reason I am suspicious is because out of ANY place we have EVER stayed (and we've traveled all over the U.S., Mexico, Canada, Iceland, Puerto Rico with my better half having stayed in Europe and more) this one ranks as one of the worst values. We paid around $550 for a two night stay here. This hotel was nowhere near the caliber of what we should have received within that dollar amount spent. I realize the Kelly Inn is in a "remote" location with less clientele in the winters. I know remote because I live in a place only accessible by boat or plane, with climates and mountains as fierce as Yellowstone. Every single thing must be delivered here by boat or plane, making the cost of living very expensive. Even here, where I live, the accommodations are more reasonably priced, offer amazing breakfast, with rooms more quaint and spacious. Per reading other reviews, one would know that the breakfast at Kelly Inn is not a perk. I realize it's quite a task to offer it as explained by the replies of the manager/owner on these reviews. It is unfortunate that that area does not seem to offer many places for folks to eat a good breakfast. If I owned the Inn I would cut out the hot food offerings and offer more simple items along with a "to go" bagged breakfast to cut down on the overcrowding at breakfast time. If anyone wants to start a restaurant business in that area, breakfast might be the thing to offer. The fact that the breakfast attendant was overwhelmed by the 100+/- hotel residents who would come down to eat at once, and that about half of the breakfast bar needed re-filling during most of the morning, deeming it more of a waste of our time than any other complimentary breakfast we've encountered in our 20 years of traveling (like waiting 20 minutes for the pancake batter to be re-filled then giving up because the line was long, making it another 15 minutes until our turn would come- and then the condiment or milk you needed would be out after that) was not what disappointed us. We just learned that we would skip the fiasco the next morning and use that hour of our vacation to spend eating a nice breakfast sandwich, leisurely, at the local cafe down the road. This hotel is best suited for the masses. The crowds that attend the hotel on bus tours probably love this hotel because it really fits their needs best. If the Kelly Inn would consider down-sizing a bit and improving upon that, I can envision a place where a family like ours might return one day. Allowing pets about the only perk. The nightly rate is outrageous considering the outdated bathrooms, carpets, and drab look to the room. There were Best Westerns and Holiday Inns nearer by which we took a peak at, where one might want to consider if they have discerning taste. They are much cheaper also. I'm grading low points for service because there was not a lot of 'service after the sale'. It took us 3 days to connect with a manager to discuss a billing issue.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers and Odigeo so you can book your Kelly Inn West Yellowstone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kelly Inn West Yellowstone Hotel West Yellowstone
- Kelly Hotel West Yellowstone
- Kelly West Yellowstone
- Kelly Inn West Yellowstone Montana