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“Snowmobile fun to Old Faithful”

Two Top Snowmobile Rental
Certificate of Excellence
Attraction details
Reviewed 28 January 2014

Our experience with Two Top was great. We arrived about 8am and were given our suits, helmets, gloves and boots. We went out to meet our guide Paul and reviewed the operations of the snowmobiles. Then we were on our way. We stopped whenever we saw wildlife and at several geysers and points of interest. Paul was a wealth of knowledge of the area and the wildlife. He answered all of our questions, and stopped whenever we asked. We stopped at Madison warming hut on our way there and our way back which was a welcome bit of warmth. We had a little bit of free time at Old Faithful for lunch and Paul met us at Old Faithful 10 mins before it was due to erupt. He helped us with the best viewing and gave us additional information about the area. On the way back we had to share the road with a herd of bison. Paul was very cautious and careful with us all. He stopped us before we approached the herd to tell us what to do. Once we got past we were able to stop again and take pictures. We also cam upon a coyote who was dining on a freshly caught duck - nothing I had ever seen in the wild. All in all the tour was well done. Our thanks to Paul!

2  Thank 746NatalieO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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83 - 85 of 85 reviews

Reviewed 27 January 2014

We booked a tour through Two Top and had a great experience from start to finish.
When we arrived we were fitted with our snowmobile suits and boots and gloves. We met our guide who went over the do's and don'ts of the trip.
We were given an educational tour of all of the sights.
We rented the snowmobiles for 2 more days and they were very helpful showing us where to outside the park, and giving us maps to help us along the way.
We will rent from them in the future without a doubt.

1  Thank barrys7546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2013

Two Tops Snow Mobile Tours
West Yellowstone

First on-site impression:TERRIBLE

Great over the phone. Upon arrival - horrendously obnoxious front desk customer service. Imagine booking a group tour for you and your friends and showing up to be told that you have now been separated from your friends and will be spending your day with people other than those that you specifically booked your tour with. And it gets worse. Then you're basically told to shut up and deal with it because at this point, it cannot be changed. Adding more insult to injury, you're then told that if you don't stop arguing, you might not even be permitted to go. And all of this "discussion" is going on right in front of the owner while this rude employee insults and abuses customers.

The actual tour was fine. Although, it was much less enjoyable not being able to share this experience with those friends that I planned to spend the day with.

I have not had the opportunity to use any of the other snow-mobile tour operators here at Yellowstone so I cannot compare Two Tops to others. Nonetheless, I cannot imagine any company having worse customer service.

My recommendation - try another tour operator.

11  Thank 7ContinentsTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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