I booked this motel after reading the poor reviews. Why? Because nothing else was available and I didn't want to sleep in my car. We were mostly pleasantly surprised. Julie, the clerk when we checked in, was very helpful and nice. She pointed out places to eat and shop and showed us spots in Yellowstone to visit. As she was booking us in she pointed out that our room - 128 - was one of the best and it had a fridge and microwave. She said only five units have fridges and microwaves. She said the room had towels but gave me several more, just in case.
The good first:
Our room was spacious, clean and comfy and the beds were comfortable. Yes, the motel is old. It shows some wear and tear but everything was clean except the floor.
A fridge was good to have and all units should have them, especially when you are traveling into a national park where there aren't many food choices. People want to carry things in coolers into places like that. Note to owners: Splurge and get fridges for all your units.
The AC/heat worked (we needed both because it's June).
There was an ice bin across the parking lot. (It should have a scoop in it though.)
There is a grocery store within walking distance. You will want to buy stuff for breakfast because none is offered.
Now for the bad:
The dirty floors were mentioned in earlier reviews. They are still dirty. It shouldn't be hard to use a steam cleaner once a week on the floors - really, it's a nicety many motels provide because floors that make your socks or feet black are gross.
There is no breakfast provided. I don't think this is necessarily a requirement but even just a bowl of apples and some bread for toast would be nice. Or some muffins or bagels.
Ask for a room that doesn't have a connecting door (unless you are getting two rooms). My head was right next to one in our room and the kids in the room next to us started laughing and being noisy at 6:30 a.m. Not pleasant. Perhaps there could be a note in rooms stating quiet hours are 10 p.m. to 8 a.m. or something like that.
The parking lot is a bit tight. Probably wasn't in the good old days when cars weren't the size of small nations.
The motel should have cards (like many other motels and hotels) that note they conserve water and to leave towels on racks if they can be used again, leave on floor for new ones. We just left the "do not disturb" sign on the door so housekeeping would change things out. Be nice to the beautiful earth.
One other thing - I asked a man in the parking lot if his room was ok. He said yes but the clerk (an Asian woman) threatened to cancel their room. The computer was down and she told them to come back in a few hours. The man's father said they wanted to put their things in their room. She yelled at them and said she would cancel their reservation. After reading other reviews it seems that some customer service training is badly needed. Weary travelers who are spending a fistful of money on a motel room want to be treated kindly, just like anyone would want. Everything can be great with a motel, the room, amenities, etc. but when a clerk is rude, the reviews go down the toilet.
We would stay here again. It was a decent price and we found most things to be adequate. I can't vouch for other rooms but 128 was a good one.
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- Also Known As:
- Travelers Hotel West Yellowstone
- Traveler's Lodge West Yellowstone, Montana