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“Good hotel for it's class”

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Yellowstone Park Hotel
Ranked #5 of 39 Hotels in West Yellowstone
Certificate of Excellence
GreenLeadersSilver level
southern california
Level Contributor
246 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Good hotel for it's class”
Reviewed 8 June 2010

We arrived on a Saturday afternoon and had requested a quiet double queen room. We were not disappointed, the hotel put us on the top floor at the very end of the property in room 327 and indeed the room was very quiet. Our room is in good repair with relatively new clean carpet and two very comfortable queen beds. The room has a thermostat connected to a wall unit that provides both heating and AC. We only used the AC and it works fine. The bathroom has a standard tub/shower. No frills here, it is a molded plastic unit for both tub and shower – but completely functional with reasonable water pressure and hot water. The bathroom has a vent that goes on with the light so steam is easily cleared from the bathroom. The counter in the bath is granite.

There are two closets in the room behind full-length mirrors. One closet has a rack installed that is too close to the door so one can not hang up clothes perpendicular to the rack because the door will not close. This explains why all the hangers were in the other closet. But you can hang items in the bad closet if you angle them and not put too many things in there.

There is a flat panel tv and also a standard phone and alarm clock. In addition the room has a small fridge and microwave.

The hotel breakfast is continental, but it has a rather wide assortment of items. There were five kinds of cereal including granola, frosted flakes, and raisin bran, some hot oatmeal, a tub of vanilla yogurt, canned peaches, several juices, reg and decaf coffee, hot cocoa, a waffle maker and a new pancake machine. The second day they ran out of yogurt and I had to ask to have the OJ replaced.

The hotel is centrally located in west Yellowstone near the post office and not far from the shops and restaurants. You can easily walk to everything in town and parking is plentiful.
The hotel only has one elevator in the middle but it is only a three story hotel.

The front desk staff was great. However the cleaning staff was a bit of a disaster. They never got around to cleaning our room and we were out from 8am to 4pm. Then they guy shows up and barges in on us without even knocking. Eventually I just had them deliver fresh towels and never got them to clean the room. At least we only stayed one day.

There was a tour group here during the visit, but we did not notice them. They were mostly on the first floor and they were older German tourists who went to bed early. They got up around 6am and had breakfast at 630 but other than the breakfast room we did not notice them. In general the breakfast room gets very crowded during peak breakfast time. It could be a bit bigger given the size of the hotel.

I normally stay at full service properties like Hilton and Westin – there are no such properties in West Yellowstone. Compared to these properties the room quality is comparable and the beds are somewhere between a Hilton bed and and a Westin Heavenly bed – which is really quite good.

I have three major issues with the hotel neither of which made a big impact on the stay: (a) there is no broadband internet access in the rooms. They have only a data port but no wifi nor Ethernet available with or without charge. Although I am not conducting business in Yellowstone, I often need to stay connected to my work and this was a minor hardship. The lobby has decent wifi so I ended up getting up early Sunday morning and sat in the breakfast room to do some work over the internet. This worked because the tables were good for working, although the room became quite crowded at 630 with the German tourists. (b) My other issue with the hotel is that it is uncomfortably warm in the building. I prefer a 69-70 F temperature and the common areas of the hotel are quite warmer than that. Our room was around 72-73F without either heat or AC on and it was sometimes quite a bit warmer in the public spaces. In the night I put on the AC to bring the temp down to a more comfortable sleeping temp of 69. This worked fine for the room but if you are spending time in the common areas they are warm. Given that it was 40-50 degrees at night I would think the hotel is wasting some energy by unnecessarily overheating the common areas – by turning down the temp a bit they could both save money and have a more comfortable environment for guests. (c) my third issue was the lack of housekeeping - not showing up all day despite the "maid" sign left on our door and then barging in on us unannounced.

Regarding value, we booked the hotel at a $125/night rate with AAA. The hotel asked to see our AAA card upon checkin – this is not always done at all properties so make sure you have your card if you are using it for a discount at this hotel.

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yell_Park, Director of Sales at Yellowstone Park Hotel, responded to this review, 26 October 2010
We are delighted that this guest enjoyed their stay with us, and we very much appreciate the honest feed back provided. One of the most obvious upgrades we see that needs doing is in room wifi, and that is on our list of upgrades in the near future; this review, among others, only reinforces that assessment. In the future we will be more diligent about monitoring the common area temperatures. Finally, this guest’s difficulty getting the room serviced is quite regrettable and we are saddened to hear it. Better training and optimal staffing levels are a challenge we must meet. It is reviews such as this that will drive our improvements.
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Rating summary
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English first
Evans, Ga
Level Contributor
352 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 5 June 2010

Stayed here in late May 2010. Price was good, and location to Yellowstone Park great. Rooms were comfortable, but our air conditioner control did not work right and because of this we could not keep our room at the temp we would have liked. We rented two rooms and the room that are children were in did not have the same problem, so their room was fine. We did not report this while we were there, because we were not in the room that much, and the temp outside was not hot, so the room stayed cool enough for us most of the time. The breakfast was good, but the room was small and did not have a TV in it which is nice to have so you can catch up on the news while you eat. Pool and hot tub is indoors and was very clean and enjoyable.

  • Stayed May 2010, travelled with family
    • Value
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Helpful?
Thank tleeEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lethbridge, Canada
Level Contributor
146 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 291 helpful votes
Reviewed 26 May 2010

This is a newer hotel, with lots of reasonable options (indoor pool). that said, this is built in the basic lowest cost per square foot approach. A reasonable option, but nothing special.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Leroi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yell_Park, Director of Sales at Yellowstone Park Hotel, responded to this review, 26 October 2010
We agree that the property is not living up to its potential and will be upgrading many of the amenities in the off season. Our goal is to make it a special place; this review reminds us that we have some work to do to get there.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2010

We traveled here from California to visit Yellowstone National Park in the winter, and wanted a nice, clean, reasonably priced place to stay. We read a few reviews on this hotel, and decided to try it out. This is one of the newer hotels in West Yellowstone. The rooms are spacious, comfortable, clean and very reasonably priced ($62/night), and the hotel is conveniently located to everything in West Yellowstone - especially the entrance to Yellowstone National Park's West Entrance. A complimentary breakfast is also included in the room price. And, the staff is very cordial. We would recommend this hotel to anyone who is looking for a nice place to stay in West Yellowstone.

  • Stayed April 2010, travelled as a couple
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Helpful?
1 Thank mgravois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bonney Lake, Washington
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 April 2010

I'm placing this review as we are at the hotel. The hotel is conveniently located to the west entrance of Yellowstone, The Grizzly & Wolf Center and town. The post office is located next door. The rooms are complete with a microwave and small refrigerator. Rooms are clean and spacious (room to walk around without bumping into things). The continental breakfast is adequate (cereal, biscuits and gravy, make your own waffles, etc). Hot chocolate and coffee are available all day in the breakfast room. Computer access is available in the rooms via ethernet cable (provided) or wi-fi is available in the breakfast room (no problem connecting). The pool is small with a hot tub for those cold winter nights. The hotel offers a washer and dryer, plus vending machines (snacks and soft drinks). The employees are friendly and willing to provide directions or suggestions. I would recommend this hotel to anyone visiting the area.

  • Stayed April 2010, travelled on business
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Helpful?
2 Thank fletch182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yellowstone, Mt.
1 review
Reviewed 2 April 2010

My wife, our kids and I are cross country skiers. The West Yellowstone Park Hotel has a Good Breakfast, facilities in our room for cooking and storing food (& beer) and the dinning commons are great for cooking lunch and dinner. The rooms are large enough in which we never feel cramped. The employees are very friendly and accommodating in every way. Whenever we come to West Yellowstone to ski we stay at the West Yellowstone Park Hotel. We have also recommended the hotel to many of our friends and they have had similar experiences to our multiple experiences staying in this hotel.

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank bjk001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lander, Wyoming
1 review
Reviewed 21 March 2010

Spacious rooms, clean, and well kept. Staff was friendly and helpful. Excellent continental breakfast each morning. Beautiful indoor pool. Quiet motel. Our only concern was the noisy heater fan. We will definitely stay on our next trip West Yellowstone.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TalkingSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Yellowstone Park Hotel

Property: Yellowstone Park Hotel
Address: 201 Grizzly Avenue, PO Box 930, West Yellowstone, MT 59758
Phone Number:
Region: United States > Montana > West Yellowstone
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in West Yellowstone
#3 Green Hotel in West Yellowstone
#6 Romantic Hotel in West Yellowstone
#9 Family Hotel in West Yellowstone
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Yellowstone Park Hotel 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
This boutique-style hotel proudly features amenities such as an indoor heated pool, hot tub, dry sauna, limited continental breakfast and free WiFi. Our 66 well-appointed guest rooms and suites feature upgraded linens, bathrobes, mini-refrigerators, microwaves, coffee makers and 36-inch flat-screen TVs. Open in the warm season. ... more   less 
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Also Known As:
Hotel Yellowstone Park
Yellowstone Park West
Yellowstone Park Hotel West Yellowstone, Montana

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