We arrived on a Saturday afternoon and had requested a quiet double queen room. We were not disappointed, the hotel put us on the top floor at the very end of the property in room 327 and indeed the room was very quiet. Our room is in good repair with relatively new clean carpet and two very comfortable queen beds. The room has a thermostat connected to a wall unit that provides both heating and AC. We only used the AC and it works fine. The bathroom has a standard tub/shower. No frills here, it is a molded plastic unit for both tub and shower – but completely functional with reasonable water pressure and hot water. The bathroom has a vent that goes on with the light so steam is easily cleared from the bathroom. The counter in the bath is granite.
There are two closets in the room behind full-length mirrors. One closet has a rack installed that is too close to the door so one can not hang up clothes perpendicular to the rack because the door will not close. This explains why all the hangers were in the other closet. But you can hang items in the bad closet if you angle them and not put too many things in there.
There is a flat panel tv and also a standard phone and alarm clock. In addition the room has a small fridge and microwave.
The hotel breakfast is continental, but it has a rather wide assortment of items. There were five kinds of cereal including granola, frosted flakes, and raisin bran, some hot oatmeal, a tub of vanilla yogurt, canned peaches, several juices, reg and decaf coffee, hot cocoa, a waffle maker and a new pancake machine. The second day they ran out of yogurt and I had to ask to have the OJ replaced.
The hotel is centrally located in west Yellowstone near the post office and not far from the shops and restaurants. You can easily walk to everything in town and parking is plentiful.
The hotel only has one elevator in the middle but it is only a three story hotel.
The front desk staff was great. However the cleaning staff was a bit of a disaster. They never got around to cleaning our room and we were out from 8am to 4pm. Then they guy shows up and barges in on us without even knocking. Eventually I just had them deliver fresh towels and never got them to clean the room. At least we only stayed one day.
There was a tour group here during the visit, but we did not notice them. They were mostly on the first floor and they were older German tourists who went to bed early. They got up around 6am and had breakfast at 630 but other than the breakfast room we did not notice them. In general the breakfast room gets very crowded during peak breakfast time. It could be a bit bigger given the size of the hotel.
I normally stay at full service properties like Hilton and Westin – there are no such properties in West Yellowstone. Compared to these properties the room quality is comparable and the beds are somewhere between a Hilton bed and and a Westin Heavenly bed – which is really quite good.
I have three major issues with the hotel neither of which made a big impact on the stay: (a) there is no broadband internet access in the rooms. They have only a data port but no wifi nor Ethernet available with or without charge. Although I am not conducting business in Yellowstone, I often need to stay connected to my work and this was a minor hardship. The lobby has decent wifi so I ended up getting up early Sunday morning and sat in the breakfast room to do some work over the internet. This worked because the tables were good for working, although the room became quite crowded at 630 with the German tourists. (b) My other issue with the hotel is that it is uncomfortably warm in the building. I prefer a 69-70 F temperature and the common areas of the hotel are quite warmer than that. Our room was around 72-73F without either heat or AC on and it was sometimes quite a bit warmer in the public spaces. In the night I put on the AC to bring the temp down to a more comfortable sleeping temp of 69. This worked fine for the room but if you are spending time in the common areas they are warm. Given that it was 40-50 degrees at night I would think the hotel is wasting some energy by unnecessarily overheating the common areas – by turning down the temp a bit they could both save money and have a more comfortable environment for guests. (c) my third issue was the lack of housekeeping - not showing up all day despite the "maid" sign left on our door and then barging in on us unannounced.
Regarding value, we booked the hotel at a $125/night rate with AAA. The hotel asked to see our AAA card upon checkin – this is not always done at all properties so make sure you have your card if you are using it for a discount at this hotel.
- Official Description (provided by the hotel):
- This boutique-style hotel proudly features amenities such as an indoor heated pool, hot tub, dry sauna, limited continental breakfast and free WiFi. Our 66 well-appointed guest rooms and suites feature upgraded linens, bathrobes, mini-refrigerators, microwaves, coffee makers and 36-inch flat-screen TVs. Open in the warm season. ... more less
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- Also Known As:
- Hotel Yellowstone Park
- Yellowstone Park West
- Yellowstone Park Hotel West Yellowstone, Montana