We stayed here in 2007, 2008 and 2011 prior to this stay in May 2012.
my notes May 2012: King w/ Q pull-out, n/s, refer & micro.
As I first walked up to the front desk for check-in at 4:30 Jonny (nametag, 20ish)
asked me if he could help me (as he was shuffling papers and putting them
into different stacks there on the counter) and before I could say anything,
he made a comment about how things (the papers?) were a mess around there.
I said I wanted to check-in. Jonny asked me if I was a Priority Club Member,
instead of greeting me as a member. I said 'of course'. Apparently, by asking
if someone is a club member or not, saves him time by then knowing which
stack of reservations to look thru to find the folder with room card keys, etc.
I was not recognized as a Gold member and not offered any newspaper,
bottled water, cookies, snack, or anything else as a token of appreciation.
I was also not welcomed back to this hotel, where I had stayed in 3 previous
years (2007, 2008 & 2011). During my check-in, Jonny (who was not the only
front desk person on duty at the time) stopped assisting me two times to
respond to radio calls from another staff member that was having a problem
with another guest that had just entered his 'non-smoking' room and found dirty
ashtrays and smoke smell. If there was another decent place in town available
that night, I would have considered cancelling our reservation here, but they
require cancellation two days prior to arrival to result in no charge, so at this
point I was stuck paying for the night anyway.
Common area woodwork, paint, laminate countertops, carpet & elevators show
plenty of signs of wear. Our room countertops were solid-surface material & in
very good condition. Wood furniture in room showed signs of wear, one of the
dresser drawer faces had a 5 inch piece of wood that had been split off.
Our room's entry door latch & deadbolt were loose and had about 3/8" of slack
(play), with the door closed & latched, light from the hallway shone in our room
all night, all along the vertical side of the door, the gap was almost wide
enough to insert the barrel of a standard Holiday Inn ball-point pen.
The bathroom exhaust fan had rumbling noise, sounded worn-out.
The in-room wi-fi dis-connected twice during a period of an hour.
Bathroom door would not latch closed, and when pushed to its jamb &
released, it would move ajar about 7".
Even with its flaws, it is probably currently the best choice of a place to stay
in this town, but a 'resort' ? ?
- Official Description (provided by the hotel):
- This hotel is the premier destination for Yellowstone family vacations, memorable meetings, conventions, weddings, and corporate retreats. Amenities include renovated guest rooms and suites, indoor pool, hot tub, in room microwaves, mini fridges and free WiFi. Our full service restaurant offers Montana cuisine and a full bar. Open year-round. ... more less
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- Also Known As:
- Holiday Inn - West Yellowstone Hotel West Yellowstone
- West Yellowstone Holiday Inn
- Holiday Inn West Yellowstone Montana