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“Hey tourists, let us charge you $300/night for crappy service… BECAUSE WE CAN”

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Holiday Inn West Yellowstone
Ranked #5 of 39 Hotels in West Yellowstone
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 June 2014

In the title, I really wanted to use another word instead of “tourists” but TripAdvisor probably wouldn’t approve it – it starts with ‘s’ and rhymes with “truckers”.

Stayed here for our trip to Yellowstone because we planned it late (just over a month out) and all the other hotels rated above Holiday Inn on TripAdvisor were full, and I’m on vacation so I really DON’T want to rough it out at a hotel rated worse than Holiday Inn.

The hotel and room meets expectations. Nothing too fancy but clean enough, with microwave and fridge. The bed was old but the pillows (marked soft and firm) were great. Insufficient power outlets, which I go into more detail about below.

But the service spoke for itself… saying, “we know that you didn’t really have a choice when you chose to stay here”.

1) When I asked about breakfast, the front desk person condescendingly nodded towards a sign that said breakfast was free only for IHG premium members. Dude, I have gold status with HHonors and wouldn't be at the Holiday Inn if I had a choice.

2) The A/C is in eco-mode and shuts off every now and then. I hate it when hotels have this because I have tinnitus and can’t sleep when there is no air circulating. I asked for a fan to be brought up to the room (which other hotels have offered) and the request was naturally declined. The front desk person did not offer any other solution when I said I could not sleep with the A/C off. (I brought my personal fan with me, as I usually do, but because of the shortage of power outlets, it involved dragging furniture around and encountering dust and cobwebs to set up.)

3) Most painful checkout process I have ever experienced. First, they had debited an extra $19 from my card – no reason for overestimating the price of my stay? Then, it seemed like they had put $600 back on my card when I checked out, and without a word of thanks or apology, they grumpily took a long time fixing it and asking me dumb questions while I waited much, much longer than I’m used to for checking out.

Also, there are very few accessible power outlets in the room. There were really only two designed for charging (at the desk) – this in a room with 2 queen beds meant to sleep 4. Between the 2 of us, we had a total of 7 devices to charge so I don’t think it’s unreasonable to expect a lot more. There was no outlet at all next to the beds and we had to disconnect both the lamp and alarm clock, wading through dust and cobwebs.

Finally, we were looking for dinner at about 9:15. The “OPEN” sign on the hotel restaurant was lit but when we wandered in there was a sign saying that dinner was served only till 9 and there was nobody at all around to help us – so we ended up having to drive out to find dinner (nothing nearby)… what is a Holiday Inn without a restaurant open past 9?!

  • Stayed: June 2014, travelled with family
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4  Thank Nitpicker011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 24 June 2014

Hello Nitpicker011,
Thank you for your review and for choosing to come stay with us at The Holiday Inn West Yellowstone. We are pleased to hear that our rooms and hotel met your expectations. However, we are very sorry to hear that you did not receive the service level you expected. All of your comments have been noted and discussed with out staff, the poor service level you experienced is not acceptable. We are very dedicated to conserving energy and apologize for the lack of a constant fan, our facilities team is exploring possible improvements to provide constant air for guests who request it. The checkout process should be seamless and painless, we thank you for your patience and will investigate the issue further. The amount of outlets needed for guests is being looked at closely to see where we can add some power while allowing the room amenities to stay configured. Thank you for noting that. We truly hope that you had a good trip outside the inconveniences you experienced. Thank you again for the review!

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498 - 504 of 915 reviews

Reviewed 12 June 2014

we had our reservations made one year in advance,when making our HONEYMOON trip plans. upon arriving,we were told due to a power outage we would be delayed in getting our room for one hour due to computer system.this was understandable.when we came back, we were told that the room we had originally reserved was no longer available.it was to be the room with the spa/hot tub in it.this was our honeymoon so we wanted to spend the most money on a really nice room. the clerk at the desk explained that original room was no longer available.when we objected to the replacement room,the clerk said the new room had a big tub,not a jet tub.when we got to the room, which btw had three beds in it,not necessary for honeymoon,we discovered no tub at all!!the room had a walk in shower. promptly calling front desk to ask where the tub was, we were told there were no tubs available.we assume management gave us the upgrade to a suite because we were unhappy with situation, but we didn't really need a room with 3 beds!!

Room Tip: call before you get there, but that is no guarantee since past reviews have shown that.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 19 June 2014

Hello Vicky,
Thank you for sharing your thoughts with us, and for choosing to come stay with us at The Holiday Inn West Yellowstone. We are very sorry to hear that your honeymoon stay with us was not a perfect one. We apologize for the inconvenience with the room type you reserved, that is not acceptable and we appreciate your gracious patience. Our recent remodel changed some of the room layouts and several of our tubs were removed. We do hope that the suite was adequate despite the amount of beds. We have noted your comments and will discuss your review with our staff to see where improvements need to be made. We thank you again and hope you make your way back to West Yellowstone again soon!

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Reviewed 5 June 2014

We spent 5 nights in a two bedroom, two bathroom suite during May 2014 and the hotel has made several positive improvements since our previous stay in 2010. The hotel was clean and comfortable. The bathrooms have been remodeled with a large tiled walk in shower and new tiled floors. The pillows were much better than the last visit (but I did bring my own just in case). Air conditioning worked well and wasn't too noisy. The small cooler and microwave were nice. The bathroom could have used brighter lights. TV's had a good selection of channels. I tried the complimentary WiFi, but my iPhone seemed to do better without it.

We had requested the top floor away from the elevator and I was a bit disappointed that this request wasn't honored, as we had booked almost a year in advance, were returning guests with multiple stays and were staying for 5 nights. Unfortunately we were placed on the second floor next to the elevator. The elevator wasn't a problem, in fact it was very convenient with the luggage. But the noise from people walking above us was very annoying, some quite late a night. A previous reviewer mentioned "bison stomping above" and that was accurate. With wax ear plugs and the noise of the a/c, it did help to drown out the ceiling creaks and stomps.

The laundry room had two washers and two dryers. We did our laundry very early in the AM and did not have to wait for a machine. The dryers dry the clothes very quickly.

We did not eat in the restaurant, but used the bar several times. Brian the bartender was very nice and friendly. Cheeseburgers were good. Many TV's showed the daily games. One night, there was a bingo game in the bar which we could have done without, but many of the bus tourists seemed to enjoy it. The breakfast wasn't served until 7 AM and we were well inside Yellowstone by that time. Coffee was offered in the lobby area. Maybe a continental breakfast could be offered for the early AM risers?

The Holiday Inn is very convenient to Yellowstone's entrance and is nearby West Yellowstone stores and restaurants. Parking is plentiful. Tour bus groups seemed to be checking in almost daily. There is a gift shop on site. USA Today was available during the week.

We would recommend this hotel in West Yellowstone and will stay here on our next visit to Yellowstone.

Room Tip: Try to get the third floor.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Baileybasset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 9 June 2014

Hi Baileybasset,
Thank you for the great review and recommendation of the Holiday Inn West Yellowstone. We appreciate hearing your compliments and concerns. We appreciate your pointing out the renovation of the rooms and the improvements you noticed from your last stay, that means a lot to us. We are working to improve our wifi and we apologize for the need to use your phone. We also apologize for the trouble booking the specific room you requested. We have brought this to the attention of the front desk and will make sure we get you in your requested room next time. We have long considered changing our breakfast service and changing the hours of operation, we will add your comments into our discussion.

Thank you for your time in crafting such a great review, we truly appreciate the feedback. Guest feedback is our best way to keep our finger on the pulse regarding making improvements.
Safe travels, we hope to see you again soon!

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Reviewed 2 June 2014

I was very pleasantly surprised during my recent stay at this hotel. Super clean, nice sized rooms, reasonably priced, lots of parking.

The staff and management are very courteous and professional. They really went the extra mile to make sure I was comfortable. The attached restaurant (The Branch) is one of the best eateries in town - so the walking distance factor makes dining here a "no-brainer".

My only (very small) criticism - and this is really only in regard to early-riser fishermen like me - 7AM is the earliest breakfast time from room service. A hotel located this close to world-class fishing really needs to have some very early dining opportunities.

Room Tip: Try to get a room as far away from elevators, the swimming pool, and house-keeping as possible...for...
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  • Stayed: May 2014, travelled solo
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Thank ndsci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 9 June 2014

Greetings Ndsci,
Thank you for the review, we truly appreciate it! We are pleased to hear that you had a great experience while staying with us at the Holiday Inn West Yellowstone. We will pass along your compliments to our entire staff, they will be tickled!
We have noted your comments on the breakfast service at the Branch Restaurant, and will discuss the hours with our team and see how we can better serve the early birds who are headed for the river.

We wish happy trails and hope to see you again soon!

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Reviewed 26 May 2014

From the moment we got there it was wonderful. The front desk clerk could not have been nicer. We were on the 3rd floor in a corner room! GREAT VIEW big spacious room, clean, comfortable beds. Only little complaint was the heating/cooling system, it works and goes from hot to cold without having to change a thing. That was where we had a hard time getting the room at a temp we enjoyed all the time. Seemed when the cold got going it was cold and the heat was too hot. We like to turn on fan only at night so you have a block from outside noise, not a option on this system.
We will stay here again though as it was really nice.

Room Tip: ask for 3rd floor - no floor bounders above you then and a corner room twice the view
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  • Stayed: May 2014, travelled as a couple
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Thank ManyRoadsTraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 27 May 2014

Hello ManyRoadsTraveled,
Thank you so much for your great review and for choosing to stay with us at the Holiday Inn West Yellowstone. We are thrilled to her that you found our location, staff, room and views exceeded your expectations. We apologize for the inconvenience with the heating/cooling system noise, your comments will be passed along to our facilities team so they can make improvements. Thanks for noting it! Thank you again for the review, we hope to see you again very soon.

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Reviewed 25 May 2014 via mobile

Clean, spacious room with a comfortable bed. BUT all we heard all day and night was the stomping of a herd of large bison upstairs if bison ran around non-stop. It kept us up all night. The staff are okay if not a little nonchalant. Maybe it's the hotel policy but we got a "what you see is what you get" vibe. Next time we visit yellowstone, we will choose a different hotel.

Stayed: May 2014, travelled as a couple
1  Thank NarissaPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 27 May 2014

Hello NarissaPaul,
Thank you for the review and for taking the time to share your thoughts with us. We are pleased to hear that you found the room spacious and bed comfortable. We are sorry for the noise coming from above, we will investigate and see what changes we can make to better serve our guests. We take all guest comments very seriously and work to improve everyday. The staff attitude you experienced is not acceptable and we will work to improve our level of service based on your thoughts. thank you again for the review. We truly hope you enjoy your time in and around Yellowstone National Park and thank you for choosing to stay with us at the Holiday Inn West Yellowstone.

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Reviewed 23 May 2014

What should you say about a holiday inn, everything you need is there. The hotel is clean and our room was recently redecorated.
The hotel is on a very quiet section of the small town.
From the moment you arrive you feelthat the guest are there for 1 or 2 nights, because everybody is going to the park. That means that they work efficient but there is little warmth.
On our trip we always met hotels with a complementairy breakfast but not here.
The breakfast is in the restaurant and is really overpriced.
The hotel is very busy because of the lange groups of chinese travellors. ( daytrips )
Sometimes the groups have dinner in the restaurant, so the other guests have to go to the bar.
The staff is not adjusted to the 50 people more, which means longer waiting time.

Room Tip: realize there is no complementary breakfast
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  • Stayed: May 2014, travelled as a couple
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Thank Gert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded 27 May 2014

Hello Gert,
Thank you for your review and for choosing to stay with us at The Holiday Inn West Yellowstone. We appreciate your compliments on the rooms and cleanliness. We are sorry that our breakfast service is not complimentary, we have noted your observations and will see if we can make improvements based off them. The ability of our staff to handle larger numbers of guests will also be considered, we take every guest comment to heart and thank you for sharing yours. We wish you safe travels and hope that you make your way back to stay with us again!

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Additional Information about Holiday Inn West Yellowstone

Address: 315 Yellowstone Ave, West Yellowstone, MT 59758-9527
Phone Number:
Region: United States > Montana > West Yellowstone
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Ski-In / Ski-Out Hotel in West Yellowstone
#5 Green Hotel in West Yellowstone
#10 Family Hotel in West Yellowstone
Price Range: £76 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn West Yellowstone 3*
Number of rooms: 123
Official Description (provided by the hotel):
This hotel is the premier destination for Yellowstone family vacations, memorable meetings, conventions, weddings, and corporate retreats. Amenities include renovated guest rooms and suites, indoor pool, hot tub, in room microwaves, mini fridges and free WiFi. Our full service restaurant offers Montana cuisine and a full bar. Open year-round. ... more   less 
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Also Known As:
Holiday Inn - West Yellowstone Hotel West Yellowstone
West Yellowstone Holiday Inn
Holiday Inn West Yellowstone Montana

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