The only good thing going for this hotel is its location. It is 1/4 mile from the park entrance. Many of the staff appeared to be put out if you asked for attention. A couple were helpful but they were the exception. For the amount they charge I would have expected better service. We had stayed here several years ago and chose it again because we had been so happy with our stay then. Attitudes have obviously changed. My wife's first comment was about how unfriendly she thought the desk clerk appeared to be. Our first night the Wifi in our room did not work but if I went to the hall or lobby it did. When I asked at the desk the woman working the evening shift said it was a town bandwidth problem due to tourists all using their devices. When I asked why it only affected me in the room she told me to call an 800 number. Having taught computer classes I knew her answer was a copout. It also did not work early the next morning so I talked to a different clerk that evening and he said there must be a router problem but it could not be fixed until the next day. At least he appeared to be competent.
Also we could hear every conversation in the hallway in our room, there was not much noise insulation. There is an indoor pool that families appeared to get good use out of each night. the workout room is next to the pool, in fact you go through the pool area to get to it. It is small only a few machines.
- Official Description (provided by the hotel):
- This hotel is the premier destination for Yellowstone family vacations, memorable meetings, conventions, weddings, and corporate retreats. Amenities include renovated guest rooms and suites, indoor pool, hot tub, in room microwaves, mini fridges and free WiFi. Our full service restaurant offers Montana cuisine and a full bar. Open year-round. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and IHG so you can book your Holiday Inn - West Yellowstone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn - West Yellowstone Hotel West Yellowstone
- West Yellowstone Holiday Inn
- Holiday Inn - West Yellowstone Montana