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Gray Wolf Inn and Suites
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Reviews (812)
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All reviewsunderground parkingbedroom suitecontinental breakfastwolves howlingdiscovery centerfull kitchenyellowstone national parkwest entrancewithin walking distancein townyogurthard boiled eggsthe breakfast arealocation is greatbeds were comfortableoff seasonindoor pool
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540 - 545 of 812 reviews
Reviewed 28 September 2013

The location of this hotel is fantastic, right on the west gate to Yellowstone, you can be in the park in minutes. Sadly this is the only good thing I have to say about this hotel.

Upon arrival, we discovered that the hotel had lost our booking and were full. Despite us having paperwork to confirm the booking, their attitude was "we have no rooms, not our problem, get out of our hotel, I'm not bothered about helping". The manager even hid whilst on the phone trying (only when forced) to sort things out. Definitely not one to return to!

  • Stayed: September 2013, travelled with friends
    • Service
1  Thank DandelionMind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren P, General Manager at Gray Wolf Inn and Suites, responded to this reviewResponded 1 October 2013

Hello "Avoid at all costs",
I would like to comment on your unfortunate visit to our hotel. Your reservations were booked by a company through our group reservation system, not at our hotel or on site. The company you booked through "cancelled" your reservation and was sent confirmation of this. The company that booked the reservation meant to cancel a booking on the following week but it was never confirmed about your booking. Our company took full responsibility for this mishap, issued a formal apology and refunded all due monies as well as payed for your trip and stay in Bozeman. The group tour was cancelled 45 days prior to your arrival, when you arrived we had no record you were coming and nothing was showing in our computers. The manager you speak of is I and I was in the back making acommodations for your tour group to stay in Bozeman. There was no hiding as you have stated I was finding a solution to the issue not trying to find fault with either side. We appreciate your tour groups business and hope to serve you in the future. Thank you for your comments.

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Reviewed 23 September 2013

We stayed at the Gray Wolf Inn in February, 2013. The staff was wonderful and very friendly. They recommended restaurants and things to do. Also we were allowed to park our car in the hotel's parking lot while we were in Yellowstone. The only way to get into Yellowstone is by snow coach or by snowmobile. Therefore you need a place to park your car. Also the snow coach picks up right outside the hotel. The breakfast was average hotel fair but that is not why we stayed here.

  • Stayed: February 2013, travelled as a couple
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1  Thank Mejustme90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Gray Wolf Inn and Suites, responded to this reviewResponded 17 April 2014

Thank you for the review, PennStater50. And thank you for choosing to stay with us at the Gray Wolf Inn & Suites. We love to hear that guests enjoyed our hotel because of the convenience to Yellowstone National Park and the level of service offered by our staff. We hope you enjoyed your recent Yellowstone vacation and we hope to see you again soon!

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Reviewed 18 September 2013

We had an unpleasant experience on the way up at another place we stayed, so Gray Wolf Inn was a breath of fresh air! Hotel staff was very nice. The room comfortable, accommodated 3 adults, with 2 Queen beds, and enough room for our luggage and stuff besides that! We had a problem with the phone and cable on tv not working initially. They promptly came and fixed it. Beds were comfortable, not rock hard. Had a vanity with sink outside the bathroom, a small dorm size fridge, and air conditioning. It was located one block from the street that enters Yellowstone... also a plus! Walking distance from several dining options. This is not a 5 star hotel...but we knew that when we booked it, and it was exactly what we expected! We were definitely pleased with our stay at Gray Wolf Inn and will return in the future!

  • Stayed: September 2013, travelled with family
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1  Thank careqt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Gray Wolf Inn and Suites, responded to this reviewResponded 17 April 2014

Greetings Careqt,

We are glad to hear that you enjoyed your stay with us at the Gray Wolf Inn & Suites. We aim to offer a high level of service for a good price and we are thrilled to hear that you felt we hit the mark. Thank you for taking the time to review your stay and for noting the details of your experience. We truly hope you can come stay with us again soon!

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Reviewed 2 September 2013

Very nice hotel! Clean comfortable rooms. Beds and sheets very comfortable. Staff was friendly and accommodating..nice pool and hot tub. Good parking outside and close to restaurants. My son loved the ice cream cooler next to the front desk and the stuffed wolf in the room. Would definitely stay again!!

Stayed: August 2013, travelled with family
1  Thank Angie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Gray Wolf Inn and Suites, responded to this reviewResponded 17 April 2014

Hello Angie,
We truly appreciate your review and choice to stay with us at the Gray Wolf Inn & Suites. We love to hear that guests found our staff to be friendly and accommodating, and also to hear that guests enjoyed their rooms. The ice cream cooler and wolf are things all of us at the Gray Wolf Inn & Suites enjoy as well; glad to hear your son also appreciated them. Please do come back and stay with us again soon!

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Reviewed 1 September 2013

We had a bad experience at the hotel the night before so when we arrived at Gray Wolf we were ecstatic that it was as nice as advertised. We felt at home right away. There is a large vanity on the opposite side of the room from the bathroom with lots of room for 2 people to get ready in the morning. The beds were great. The decor was nice. The A/C was much needed after a 38 degree Celsius day. We took a dip and soak in the pool and spa--also refreshing. We were only here for one night so did not have negative experiences that others had.
The hotel seems new and well-appointed. There was ample parking. It is within walking distance of the adorable little town (touristy and full of lots of treasures). Across the street is the Grizzly & Wolf Discovery Centre--convenient.
I would recommend this hotel. Yes, it is on the pricey side but then all of the hotels in this lovely town have a high price-tag.

  • Stayed: August 2013, travelled with family
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1  Thank MomDtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan_Tennant, Manager at Gray Wolf Inn and Suites, responded to this reviewResponded 17 April 2014

Greetings MomDtr, we are pleased to hear that you enjoyed your stay with us and would recommend the Gray Wolf Inn & Suites. Your thoughtful review and detailed comments will help us increase the level of service and comfort for all future guests. Our proximity to West Yellowstone’s attractions is a perk that we appreciate you mentioning. Thank you again for your time and for choosing to stay at the Gray Wolf Inn & Suites.

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