Checkin receptionist was apprehensive and inefficient. When I requested that I see two different room choices she said it was not allowed. She had to ask the driver to confirm it was okay because I insisted. She quoted me $189/night for two queens and then said it was a handicapped room and she was not allowed to give it away. She then said it was $199 for a non-handicap room to which I agreed. When she was processing the room while I watched, she said the price changed on the computer to $229 and sorry but she couldn't do anything about it. When I asked to speak to a manager, she said no one was around. She said I had to check in the morning and I insisted that she write a note on my receipt to confirm what happened. The morning manager cleared up the confusion. The room was okay until golf balls started hitting the metal screen that protected the wooden shutters. It made such a loud clang that it made all of us jump thinking there was a bear out the window. Then there was the shower that did not drain and the lack of conditioner in the bathroom. The cleaners did not replace our towels throughout our stay. Also the room was musty and we could not stop sneezing every time we walked in. This is not to mention that the upstairs neighbors kept me awake at night with their heavy walking. I would not recommend your facility based on my experience.
- Official Description (provided by the hotel):
- Our front doors welcome you to upscale comfort and an authentic Whitefish, Montana lodging experience. This fantastic location leads you to exciting year-round adventure. With 143 beautifully appointed guest rooms, fresh and exciting cuisine in Logan's Bar and Grill, an indoor pool, outdoor hot tubs, day spa, and a substantial list of services and amenities, Grouse Mountain Lodge is one of Montana’s finest lodge resorts. ... more less
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- Also Known As:
- Grouse Mountain Hotel Whitefish
- Grouse Mountain Resort
- Grouse Mountain Lodge Whitefish, Montana