Stayed here for the start of vacation to visit Glacier National Park. Didn't realize that the park is actually a 30 minute drive from the hotel. Since we had a car though, this wasn't a problem and we really did like the town of Whitefish (and do plan to return).
We reserved a rainshower loft room which I thought would be good since we had our two kids - they each had a twin bed in a separate room (separately only by a flimsy set of louvered doors that didn't reach all the way to the floor). However, the two-story loft ended up being roasting hot each evening, after getting the afternoon sun in the large windows. (We did not have a view of the golf course. Perhaps that side would have been cooler.) There is fan that will suck out the hotter air but it was still rather warm to sleep, since there is no air conditioning.
The rainshower itself was fantastic (once we learned how to use it). It would help if they had some type of directions to explain to those of us who do not have such a shower at home. It took us a good 15 minutes of experimenting to figure it out.
A couple of complaints. Although check-in was at 4pm, our room wasn't ready until after 5:30pm (and we had been in the area checking since 2pm, after having flown in from the east coast). They kept telling us "one more hour." If they had said from the start that it wouldn't be until 5pm or whatever, that would have been better. By the third time I stopped by the front desk to check, I was losing my patience. The young man at the desk that third time was very nice and apologetic, unlike the young lady that had told me the previous few times "we're basically turning over the whole hotel today."
And as some other reviewers have said, the housekeeping isn't that great. I was pleased that the bathroom appeared to be cleaned thoroughly each day but the rest of the room needed some attention. They clearly didn't vacuum the first floor (found toenail clippings on the rug) and there was a thick layer of dust on the bedside lamps in the upstairs. Also, the subflooring in the first floor as you walked into the main room from the entry hallway seemed to be disintegrating. You took a noticeable dip as you walked over it. I got to stepping over that spot as I was afraid I might fall through the floor one time!
For the price (roughly $300 per night), I was expecting better from this hotel. I will be back to Whitefish but will not be returning to the Grouse Mountain Lodge.
- Official Description (provided by the hotel):
- Our front doors welcome you to upscale comfort and an authentic Whitefish, Montana lodging experience. This fantastic location leads you to exciting year-round adventure. With 143 beautifully appointed guest rooms, fresh and exciting cuisine in Logan's Bar and Grill, an indoor pool, outdoor hot tubs, day spa, and a substantial list of services and amenities, Grouse Mountain Lodge is one of Montana’s finest lodge resorts. ... more less
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- Also Known As:
- Grouse Mountain Hotel Whitefish
- Grouse Mountain Resort
- Grouse Mountain Lodge Whitefish, Montana