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“Our group didn't even eat here because the service was so terrible!”

City Cafe and Donut Shop
Ranked #1 of 1 Bakeries in Broken Bow
Cuisines: American
Restaurant details
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Our group didn't even eat here because the service was so terrible!”
Reviewed 24 June 2012

After traveling all day, we got a motel in Broken Bow, Nebraska. The motel was fine and the next morning we searched for a local restaurant to eat breakfast. We came upon the City Cafe and thought by the number of cars parked outside that it looked promising. We entered and the place must have had a retired persons breakfast special because the average age of customer was probably about 75. We shuffled to the counter and waited to be sat for nearly five minutes without any eye contact from a single waitress. Finally a few spots opened up at the counter and we took the opportunity to grab a seat as the place was packed with elderly people. After waiting another 5-7 minutes my dad finally wiped off the filthy counter in front of me so I could set my purse down because we were still waiting for service. I looked over the menu and nothing looked overly appetizing. The food being served to everyone BUT us looked like it came out of a can. After another 4-5 minutes our party finally decided to try another restaurant. Not one waitress made eye contact with us acknowledging our presence and need for service; not one waitress came over with a glass of water; not one waitress greeted us at the door, counter, or anywhere in the establishment; not one waitress asked for our order. This restaurant had THE WORST service anyone in our group had ever had. I don't know if the people running the establishment recognized us as 'non-locals' and looked down at us as'outsiders, but I definitely felt discriminated against and would hope that the owners would read this and realize how Terrible we were treated and to realize that customers are the backbone of their business. I would NEVER, NEVER, NEVER attempt to eat at the City Cafe and we travel through
Broken Bow probably a few times a month.

5 Thank alucas786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Central Texas
Level 6 Contributor
167 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“Great local place for breakfast!”
Reviewed 4 September 2010

The City Cafe was recommended to us by the locals at the hotel and it was a very local place to eat. We really enjoyed the service and the food along with all the local folks that showed up the morning we ate breakfast there. They were so nice along with the staff at the cafe.

    • Value
    • Atmosphere
    • Service
    • Food
2 Thank riderlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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