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“Lovely location, but found personnel not very informative”

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Hotel Chateau Fraser
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely location, but found personnel not very informative”
Reviewed 13 September 2013

Stayed there from Sept 8 to Sept 11 2013 while on business trip. When I arrived, I received keys with barely any additional information. I had to ask if breakfast was provided, if there was a gym? Once i asked, that's when i was told these things were not included. The room itself was beautiful, however the work desk was dirty. To me, that was a big negative as I had specified needing a desk in the room to do work since i was there for business meetings (Hence the reason i took a more expensive room that provided a work desk). Apart from work desk, everything else in the room was clean...I would like to add that the bathroom is beautiful, I really enjoyed my showers. They have a pretty big parking space, and wifi is provided free of charge. I really appreciated that. Overall, my experience was okay. It's just that i found the staff to be a bit "cold"...did not feel welcome. Especially when i found out on the LAST day that they could have provided me with a FREE pass for a gym not far from them (When i had asked if there was a gym in hotel on first day, this information was not shared with me, found out about it when looking at brochures on their wall).

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Duquesa413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brigite D, Propriétaire at Hotel Chateau Fraser, responded to this review, 8 December 2015
After the summer season, it is in fact very difficult to find bilingual employee in our region. We apologize.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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30 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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  • English first
  • French first
  • Italian first
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English first
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Additional Information about Hotel Chateau Fraser

Property: Hotel Chateau Fraser
Address: 1, du Quai Street, Temiscouata-sur-le-Lac, Quebec G0L 1E0, Canada
Region: Canada > Quebec > Temiscouata-sur-le-Lac
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 13 B&Bs / Inns in Temiscouata-sur-le-Lac
Price Range (Based on Average Rates): £
Number of rooms: 15
Official Description (provided by the hotel):
The Château Fraser's unique design architecture overlooks the picturesque scenery of Lake Témiscouata. Elegance, good taste and originality combine to offer you an unforgettable stay. Our rooms, enlightened by a sunny balcony... offer a variety of styles to suite your taste and mood: Versailles, Vacationer, Romantic, Executive, Studio or Chalet. Everywhere... meticulous attention to every detail will provide you a haven of peace whether you are travelling for business or pleasure. Let us tempt you with one of our customed packages. ... more   less 

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