When we arrived at this property we discovered that it was under construction. As a result, there was no elevator available for second story access. I was traveling with my pregnant daughter, my seven year old granddaughter, and I have a bad back. Because of my daughters condition I was left with no other alternative than to carry the bags up the stairs myself. The staff was unapologetic about it and did not offer to help. A nice gentlemen staying at the hotel helped me carry up the bags as he saw me struggling with them. I feel we should have been made aware of the construction at the time of reservation and someone on staff should have been available to carry luggage up for those who needed it. Even a grocery store will help you with your groceries!!!
The breakfast gal was awesome! Everything was so clean and well stocked. We came down for breakfast close to the ending time and she was very friendly and not agitated at our late arrival at all.
The room was clean and well equipped.
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- Also Known As:
- Comfort Inn Grand Island
- Grand Island Comfort Inn