A short (2 nights stay) but pleasant enough stay.
The room on first impressions was fantastic. Although on later review, it still looked ‘nice’ but appeared to be a DIY job not a professionally fitted out bathroom & the garden / gazebo area looked tired and also like a DIY job. It looks as though the hotel is only just making profit and cannot afford to have the maintenance & upgrade done by professionals and this lets the Hotel down big time. We stayed in the coach house part of the hotel which is probably the nicest part of the hotel. The cabins, probably the left overs from when Judds was a motel have a (impressions from the outside) worn out, tatty appearance although they may be nicely well appointed once inside.
Breakfast was a real let down. It was buffet style with the component parts, eggs, bacon, and hash browns etc… kept warm in a bain-marie type silver vessel with paraffin heaters placed under. The dining area smelt strongly of the paraffin heaters which was a put-off and if you are not present when the eggs, bacon etc… are first placed in the bain-marie they suffer badly with time with the crispy bacon, hash brown slowly going soggy and eggs going rubbery in the condensation. Staff did not clear the table of your cereal bowl between cereal & cooked breakfast.
You cannot beat a breakfast that is cooked specifically for you and delivered fresh to your table. If Judds addressed this situation your stay would be improved ten-fold.
After breakfast I decided to sit in the bar/reception area to check emails on my laptop, I had to share the area with cleaning staff chatting with other members of staff and whilst they were not noisy or boisterous you are still disturbed by them. It doesn’t give the correct impression and is not professional. I think management need to do a critical assessment of their business - Clear the tables in a timely manner, give the staff a staff room where they can wait for the rooms to be vacated before they can start making up the rooms for the next influx of guests.
Other than the breakfast staff not clearing the tables the reception & general staff at all other times were very attentive friendly & helpful with a good attitude. They were polite & arranged late check out for me and on overhearing them dealing with inquiries over the phone appeared very efficient & accommodating.
With a few small changes the experience of staying at Judds would be vastly improved.
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