We were on our way back from California to Wisconsin, if we could have made it to Omaha, we would have stayed there instead. I have to admit, the hotel itself is extremely beautiful. Updated and very beautiful rooms. The suite we had was very nice. The Front Desk Personnel were not very cordial or accommodating; they were somewhat better when we checked in at 1 A.M. than when we were leaving. This was the only hotel out of 9 Holiday Inn Expresses between Missouri and Califonia, that did not welcome us with Priority Members snacks upon arrival. Not like we really wanted them but.... Did not ask how was your stay? Did not even say "Good-bye" When checking out, I am not sure if the manager saw me standing there to check out ( so much for express check-out) and took a man who came in the door who was checking in. REALLY??? I also misplaced my Priority Card and was told by the hotel manager and the night personnel that they would look up the number and add my rewards to my account. Of course I did not leave that task to him. I knew he would not do it anyway. This hotel is not a winner for me. The beautiful updated modern style of the hotel does not balance the very poor customer service from the Front Desk Personnel. Yes, I understand they were a little busy at check-out but being busy does not mean you forget to be cordial to people coming and going.
- Official Description (provided by the hotel):
- Whether you are coming to Kearney s Holiday Inn Express on business or just for fun you will find all the comforts of home, at one of the most convenient locations in the Midwest. We offer easy access to I-80 and are just minutes away from The Great Platte River Road Archway Monument. Holiday Inn Express Hotel Kearney has 89 over sized rooms, of which, 9 are suites with sitting areas. We have 6 hot tub suites and one meeting room. Exercise in our fitness center, go for a swim in our pool, polish that presentation in the business center or relax with a cold beer at our managers reception. All of Kearney s Holiday Inn Express guest rooms feature the following: free high-speed wireless Internet, microwaves, refrigerators, coffee-makers, large work desks, desk lamps, and 42' flat panel TV with HBO. We have a heated indoor pool and whirlpool. Free hot breakfast is available everyday with eggs, biscuits, gravy, sausage or bacon, fruit as well as many other items! If you re staying during the week make sure to enjoy our managers reception (Monday through Thursday 5:30 PM to 7 PM) which includes: free beer, wine and hors d'oeuvres and a Priority Club point drawing! ... more less
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- Also Known As:
- Holiday Inn Express Kearney Hotel Kearney
- Holiday Inn Kearney
- Kearney Holiday Inn