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“Nice room/avoid the restaurant!” 3 of 5 bubbles
Review of Country Inn & Suites By Carlson, Sidney

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Country Inn & Suites By Carlson, Sidney
Ranked #3 of 13 Hotels in Sidney
Wichita, Kansas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice room/avoid the restaurant!”
3 of 5 bubbles Reviewed 5 October 2013

Passing thru on way to Wyoming and South Dakota. Room was nice -- hard to believe no elevator! Kind of a pain to drag suitcases up and down stairs. Rainy and chilly the night we arrived, so we opted to eat at restaurant adjoining hotel -- MAJOR mistake!! Service was poor, waitress had no idea what "service" meant, and food was HORRIBLE!! Cold, tasteless, "out" of several things(instant gravy, for one - really??) Could never find her to convey our issues, but she made sure ticket was on table practically before the nasty food arrived. First clue should have been no one else in the room!

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cyndi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Sidney, responded to this review, 22 October 2013
Dear Cyndi F,

Thank you so much for the feedback provided from your stay. We appreciate you taking the time to provide critical feedback which we use to help us improve our services for you and all our future guests. I am sorry for the inconvenience you may have experienced due to the service and quality of food selections that was served during your stay. We appreciate your feedback and allowing us the opportunity to address these issues with our whole team.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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293 reviews from our community

Traveller rating
    143
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    41
    25
    15
See reviews for
111
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 August 2013

When visiting or attending family events in the area, my family often requests blocks of rooms here to stay, as we've done for at least the past 10+ years. Regretfully, in July, the event we were all there for was a funeral and we again reserved several rooms here to accommodate our family members. Late arrival gave us a smooth check-in on the 15th. This particular stay, though, I noticed that quite a few things have really been neglected, and there was a noted decline in quality since the last time I had stayed. Breakfast is no longer offered (and at a rack rate of $140/night, even during harvest, something more than bad coffee should be in that lobby), the hallways smelled sour, with a mixture of cigarette smoke, our sheets were stained but smelled of bleach so we didn't freak out about it. Other rooms in our party had remotes/tvs that did not work.. Our A/C unit never was able to cool the room - and the daytime front desk staff didn't relay this to maintenance for service. We were sweating right out of the shower. Checked out the morning of the 18th and the gal at the front desk tried to argue with us about the A/C, telling us it was a particularly hot summer in Nebraska (haha...), but finally knocked a few bucks off the final day. I will say they did give us a discounted rate due to the nature of our stay there, which was very nice of them considering how much the rack rate was. I will also say that the woman working the night shift at the front desk during our stay was extremely pleasant and helpful. With a few changes here and there, I'm sure the property could be as amazing as I remember it, but it seems like the small things this trip added up. This hotel used to be a clean, well-maintained, convenient place for our families to stay, but we will consider accommodations elsewhere next time (especially if it's in the summer).

Room Tip: Ask for a room with a newer AC unit.
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  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Sidney, responded to this review, 7 September 2013
Dear Jennifer O,

Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. Please accept our apologies for the inconvenience you had with the condition of our facilities. Though this matter has been resolved in a timely manner, we regret this has negatively impacted your stay with us. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

Stopped while driving East from Yellowstone area. Used TripAdvisor and most reviews were favorable. Room was clean and comfortable. My daughter used the swimming pool in the morning and I spent time talking to the pool maintenance man, who recommended not using the hot tub on that Monday morning because too much use and no maintenance over the weekend. He told me that locals can use it as a community pool so heavy use, though she was alone that morning. Disappointed no breakfast except in restaurant but this was clear from the hotel website. Right off the highway so great location for us. Substantial military discount so it was well worth the money we spent.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gibbon NE
1 review
1 of 5 bubbles Reviewed 1 July 2013

Infested with flies in swimming area (Back door open most of the day) Employee’s smoking)), my room had fleas and they did spray room while I was gone but I had to ask them to vacuum up dead fleas and to clean tub. I am a platinum member, and this is the worst, by far, holiday inn or even any hotel that I stayed at. The one good thing was the front desk help was friendly and very apologetic.

Room Tip: Same owner/company owes the Hampton Inn in Sidney and the Scottsbuf Holiday inn. I do not recommend...
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  • Stayed June 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Sidney, responded to this review, 18 July 2013
Dear Stephen H,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We value you as our Priority Club Rewards Member and while we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 June 2013

We stayed here before and didn't have the best experience when it came to the hotel being kid friendly, but this time I specifically requested a room on the first floor in the far end. It worked like a charm! The walls are a little thin and everyone can hear kids laughing and playing, so this request solved our problem. The kids swam and I enjoyed the hot tub. The shower was roomy and the in-room coffee was PERFECT after a long day. Overall, this time it was a hit! The staff was very nice and even provided extra bedding for the kids. If you have kids, I would recommend that you request a bottom floor room.

Room Tip: If you have kids, request a bottom floor room!
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  • Stayed August 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank areick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brush, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 March 2013

We stayed March 21 for a funeral in Sidney. The room was clean, spacious, beds comfortable. We had the continental breakfast in the morning. The staff was remarkably willing to help and friendly. Everyone was approachable and answered questions willingly. There was plenty of parking and all the TV channels we were used to were available. This motel will be our first choice when we have overnight stays in Sidney were many of our relatives live. Check in and checkout were quick!

Room Tip: We had no trouble getting a room early as soon as we arrived in Sidney
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  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m47pld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmel, Indiana
Level Contributor
72 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 15 November 2012

The hotel offers clean, comfortable, and well-maintained rooms. We checked in late and the young man at the Front Desk was helpful, courteous, and very efficient. The pool area was also well kept. The property was also very quiet and the common areas were very clean. As we were checking-out, every staff member we encountered said "good morning ... have a great day." The breakfast was not bad, typical for a hotel. Overall this is a pleasant hotel and I would recommend it for business and family trips. It is off the beaten path but dining options are available near by.

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ScottHSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Sidney

Property: Country Inn & Suites By Carlson, Sidney
Address: 664 Chase Boulevard, Sidney, NE 69162 (Formerly Holiday Inn Sidney)
Phone Number:
Region: United States > Nebraska > Sidney
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in Sidney
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, Sidney 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Holiday Inn Sidney (i-80 And Highway 385)
Holiday Inn Sidney (i-80 & Highway 385) Hotel Sidney
Sidney Holiday Inn

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