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“Economical hotel with great amenities”

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Country Inn & Suites By Carlson, Sidney
Ranked #3 of 13 Hotels in Sidney
Certificate of Excellence
Evergreen, Colorado, United States
Level 6 Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Economical hotel with great amenities”
Reviewed 22 July 2014

Was upgraded to room with a jacuzzi tub big enough for 6 people when we arrived. Clean comfortable room. Has a restaurant and lounge on site. Has a large indoor pool, guest laundry room and vending area. Had a few flies in the room but that seems to be a regional problem, not just our hotel. The complimentary breakfast at the restaurant was a full cooked egg and sausage breakfast. Very helpful staff. A nice hotel with lots of amenities.

Room Tip: Choose a room at the back for a quieter room.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Mickey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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345 reviews from our community

Traveller rating
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    42
    26
    17
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135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Level 5 Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 June 2014

Alright, there aren't many reasons to be in Sidney,NE ,unless you are passing through or going to Cabellas. If you are doing one of these, though, this hotel ia a nice, comfortable place to stay. The staff are very friendly, the rooms are clean, and the breakfast in the adjoining restaurant is pretty good. For a hotel in the middle of nowhere, it is a nice place to stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chadron, Nebraska
2 reviews
Reviewed 3 March 2014

Relatively high cost, no continental breakfast, slow restaurant. The worst part? The hotel ran out of hot water. We were there for a basketball tournament, kids (and parents) had to take cold showers. What kind of hotel, especially a Holiday Inn, runs out of hot water? And it happened more than once, the staff at the front desk said it had happened before. But they made no attempt at customer satisfaction, either with myself or the tons of other people who complained. No attempt at all. We will never, ever stay there again.

Room Tip: Avoid if you want a hot shower!!
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mike t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Sidney, responded to this review, 18 March 2014
Dear mike t,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you and have sent you an email with additional details.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pocatello, Idaho
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 October 2013

Great Hotel with a very pleasant staff. The room was very fresh and clean, comfortable bed and was quiet. The Jacuzzi in the room was very nice and worked great. The room was decorated with a newer modern look and everything was well maintained. This hotel is close to the interstate and has easy access. Nice restaurant is attached and has a wonderful quick breakfast. Will be back if ever in the Sidney area again. Thank you!!!

Room Tip: Had the King Jacuzzi suite and it was wonderful. Would highly recommend this room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, Kansas
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 October 2013

Passing thru on way to Wyoming and South Dakota. Room was nice -- hard to believe no elevator! Kind of a pain to drag suitcases up and down stairs. Rainy and chilly the night we arrived, so we opted to eat at restaurant adjoining hotel -- MAJOR mistake!! Service was poor, waitress had no idea what "service" meant, and food was HORRIBLE!! Cold, tasteless, "out" of several things(instant gravy, for one - really??) Could never find her to convey our issues, but she made sure ticket was on table practically before the nasty food arrived. First clue should have been no one else in the room!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Cyndi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Sidney, responded to this review, 22 October 2013
Dear Cyndi F,

Thank you so much for the feedback provided from your stay. We appreciate you taking the time to provide critical feedback which we use to help us improve our services for you and all our future guests. I am sorry for the inconvenience you may have experienced due to the service and quality of food selections that was served during your stay. We appreciate your feedback and allowing us the opportunity to address these issues with our whole team.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2013

When visiting or attending family events in the area, my family often requests blocks of rooms here to stay, as we've done for at least the past 10+ years. Regretfully, in July, the event we were all there for was a funeral and we again reserved several rooms here to accommodate our family members. Late arrival gave us a smooth check-in on the 15th. This particular stay, though, I noticed that quite a few things have really been neglected, and there was a noted decline in quality since the last time I had stayed. Breakfast is no longer offered (and at a rack rate of $140/night, even during harvest, something more than bad coffee should be in that lobby), the hallways smelled sour, with a mixture of cigarette smoke, our sheets were stained but smelled of bleach so we didn't freak out about it. Other rooms in our party had remotes/tvs that did not work.. Our A/C unit never was able to cool the room - and the daytime front desk staff didn't relay this to maintenance for service. We were sweating right out of the shower. Checked out the morning of the 18th and the gal at the front desk tried to argue with us about the A/C, telling us it was a particularly hot summer in Nebraska (haha...), but finally knocked a few bucks off the final day. I will say they did give us a discounted rate due to the nature of our stay there, which was very nice of them considering how much the rack rate was. I will also say that the woman working the night shift at the front desk during our stay was extremely pleasant and helpful. With a few changes here and there, I'm sure the property could be as amazing as I remember it, but it seems like the small things this trip added up. This hotel used to be a clean, well-maintained, convenient place for our families to stay, but we will consider accommodations elsewhere next time (especially if it's in the summer).

Room Tip: Ask for a room with a newer AC unit.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Country Inn & Suites By Carlson, Sidney, responded to this review, 7 September 2013
Dear Jennifer O,

Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. Please accept our apologies for the inconvenience you had with the condition of our facilities. Though this matter has been resolved in a timely manner, we regret this has negatively impacted your stay with us. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2013

Stopped while driving East from Yellowstone area. Used TripAdvisor and most reviews were favorable. Room was clean and comfortable. My daughter used the swimming pool in the morning and I spent time talking to the pool maintenance man, who recommended not using the hot tub on that Monday morning because too much use and no maintenance over the weekend. He told me that locals can use it as a community pool so heavy use, though she was alone that morning. Disappointed no breakfast except in restaurant but this was clear from the hotel website. Right off the highway so great location for us. Substantial military discount so it was well worth the money we spent.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Sidney

Property: Country Inn & Suites By Carlson, Sidney
Address: 664 Chase Blvd, Sidney, NE 69162-2582 (Formerly Holiday Inn Sidney)
Phone Number:
Region: United States > Nebraska > Sidney
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in Sidney
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Country Inn & Suites By Carlson, Sidney 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Holiday Inn Sidney (i-80 And Highway 385)
Holiday Inn Sidney (i-80 & Highway 385) Hotel Sidney
Sidney Holiday Inn

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