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“Always look forward to staying here”
Review of Quality Inn

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Quality Inn
Ranked #8 of 13 Hotels in Sidney
Reviewed 16 August 2014

Over the years, we have made many trips from Missouri to the West Coast. We have enjoyed our stays each time. The staff, always consistent with their kind and courteous concerns for our comfort, have caused us to want to make sure we can schedule our overnights at this place. During our trip in 2014, we found ourselves, staying for 3 more days, since the wind, snow, and other weather elements had caused the interstates to be shut down. I watched first hand, as all the staff came together to help all the unexpected guests that were calling and needing to find a place to stay, since they all had to exit also. It was wonderful for us, knowing the staff from previous times we had been there, to see them, treat each person with compassion and patience, since nerves were rattled, and some people upset, due to all the excitement that goes along with weather emergencies. They did an excellent job, keeping up with a full "HOUSE" and they were fabulous in the manner they treated each person. I was very grateful, that this was our place to stay and felt at home with them. We have only praise for this great staff and the place. Sincerely, Sharon R

Room Tip: We have always stayed on main floor, lower level, and enjoy that.
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  • Stayed: May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 - 63 of 119 reviews

Reviewed 10 August 2014

After checking in and getting settled we found out that the leg of the bed is broken. We were moved to an adjacent room. The new room had a dirty toilet (brownish traces on the bottom of the seat and the outside of the bowl( yaaacks :( !!!!!!!)Since it was late, I cleaned it with Lysol myself. There was mold around the shower tap! Visible to the bare eye... Black mold. But the trouble doesn't end here. In the morning while eating, we found a hair in the scrambled eggs. When we reported it to the staff they seemed annoyed and instead of apologizing, the person responded with "we will take care of it", nothing more. They removed all the eggs and sausage patties and didn't replace them even though it is still an hour early to wrap breakfast up. The staff started gawking at us and giving us dirty looks. The hair was blond, and inside the scrambled egg and none of us was even close to blond. But they acted as if it was our fault! They started whispering and looking our way. The waffle mix was so watered down that the waffles stayed gooey and soggy after cooking. I found a rotten orange in the fruit basket. I placed it on the counter with the rotten (white and gray) side up and visible. The worker there picked it up. Checked it then put it back in the basket. I ended up picking it up and giving it to the employee behind the counter, who proceeded to give me evil looks as how dare I point this out.
The place was full of flies. When I pointed out that there are a lot of flies, I was told that this is farm land and there is no way to prevent the flies!!!!! Seriously!!!!
As we went to pack our belongings to leave, it seemed that the rumors about the alien guests and their pointing out the messed up situation had spread. Now the staff started coming and going to the room cross from us and giving us the evil looks including maintenance!
When I pointed out the fiasco to the manager she proceeded to tell me that she can't believe all that because she has hand picked her staff and that they are gems and I simply misconstrued their intentions!!!!!!!!!!!!!!!!!!!!!!!!

It was the worst experience ever. To add insult to injury upon checking out, I find out that they misspelled both my first and last name BOTH!!!! Lord give me patience!!!!!

Stay away if you can. Drive a couple hours more to get away from this town!!!! You will thank yourself for doing that!

$200 a night to be humiliated and tortured!

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank primnpretty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pamela M, General Manager at Quality Inn, responded to this reviewResponded 13 August 2014

Dear Primpnpretty,

The staff of Comfort Inn Sidney Ne would like to thank you for taking time out of your very busy day to write a review of your resent stay.

We were very disheartened to hear that we failed you in every aspect, from check in to check out of your stay. We do take great pride in our excellent guest service and the cleanliness of our hotel. It is our goal to make each and every guest fell warm and welcomed, that whatever their need...if it is with in our power we will take care of it promptly and to the guest satisfaction.

I do believe I have an excellent staff that cares and I do stand beside them 100%. So it is not expectable to the entire team that we have failed you. Your concerns have been shared with all and we will use your feedback to make improvements.

The rate of the hotel is set so we can be competitive in a very high demand market during what is called our peak season.

We hope that the rest of your travels were joyful and the rest of your summer wonderful

Thank you again your feedback is very much valued

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

Pros: clean, comfortable (pillow top beds), refrigerator, microwave, VERY friendly staff (they engaged us in conversation, they made you feel like special guests).
Cons: had some trouble with the WiFi and for a small town, the room price was high.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank JAFLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We really enjoyed our stay at this hotel; it was clean and comfortable and the staff very accommodating. However, the prices change from week to week with no explanation, except that the July stay was directly after Frontier Days.........we have no idea why the price went up $50 two weeks later?!?

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Vic1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

While making a road trip my husband and I stayed in Sidney, NE the first night. Our reservation at the comfort Inn in Sidney included a welcome email a few days ahead of time assuring us our reservation was confirmed. It gave us directions to the hotel which were right on the Mark and provided an easy find. Upon check in we were welcomed warmly and assured our Choice hotel credits would be applied for the stay. Our welcome email had provided a list of dining and tourist choices which made planning a relaxing evening before another full day of traveling easy!

Clean, comfortable rooms, convenience to the Interstate and friendly staff make this a stop we will consider on return travels!

  • Stayed: July 2014, travelled with family
    • Value
    • Service
Thank Kriskain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

The rooms are comfortable and the front desk staff very friendly and polite but there is a motel like hotel very expensive during the Cheyenne frontier days. Don't be back if a better choice is available.

Stayed: July 2014, travelled with family
Thank mah10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

Our room was clean and comfortable, the staff bent over backward to make sure we were comfortable and pleased with our stay, and the site is well located in terms of the interstate and Cabela's. Over the last few years prices for an overnight visit have grown astronomically and additional local visitor taxes increase sticker shock at the end of the stay. Perhaps online motel shopping would've helped.The price factor (we could've bought several pairs of good hunting pants at Cabela's for the price of one night for two adults) will make us think twice about staying in Sidney on future trips across country, which is sad because we've always looked forward to a night in Sidney on our way home from the West. Kudos to the staff for their great customer service.

Room Tip: It's a pretty quiet motel, but we were on the north side away from the truck parking lot, so tha...
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank wildfloweroftheWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 730 E Jennifer Ln, Sidney, NE 69162-3031 (Formerly Comfort Inn)
Phone Number:
Region: United States > Nebraska > Sidney
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Sidney
Price Range: £46 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Comfort Inn Sidney
Sidney Comfort Inn

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