Dirty rooms (gum in carpet, filthy windowsills, not clean under bed..., peeling paint and dirt in pool. Substandard furniture. Staff inconsiderate and rude. We booked this from the Starbucks across the street while in an emergency - ice on I 80 - situation. It listed as a 2.5 on Hotwire.com, similar to Hampton, Comfort Inn, and other nearby hotel star rates. We walked in. It clearly was a host to underage overnighters and did not have anywhere near what would be considered equivalent to the others. I asked about their star rate and they said that they made up their own not based on hotel standards. The rate on the sign was way cheaper than Hotwire rate, so was an indication of expectations in person. Went by pool, the bottom covered in filth and peeling paint. I complained about it and they just turned off the light and shut the door to it. Our room had chewing gum on the carpets, the windowsills were filthy, the heater dirty, the beds old old old with worn covers and debris underneath. Drawers dresses are not real, just faux, all of them. We called Hotwire and thought they have a no return policy on hot hot rates, when we described everything and offered cell photos they agreed to move us. They called the hotel desk and staff came down yelling at us and clearly mis-stating facts on their phone. They refused to allow us to take photos and told us to leave for calling Hotwire to report the poor conditions. Hotwire put us in the Holiday Inn across the interstate for a lower rate, who were terrific to work with and beautifully equipped--for a lower rate. There are a dozen closeby hotels that are far superior and less expensive online. Buyer beware.
- Official Description (provided by the hotel):
- Welcome to the New Victorian Inn & Suites! We would like to offer you midwestern hospitality - first hand! As a business owned and operated by Nebraskans, our management and staff reflects the values of our rural heritage. We go above and beyond to ensure your stay will be pleasant, clean and comfortable. We take great pride in providing you the best value for your money! We offer a multitude of amenities such as refrigerators, microwaves and oversize flatscreen tv's in all the rooms, free wireless, free deluxe breakfast with extended hours of 5am to 11am, free coffee and cookies 24 hours a day, swimming pool, laundry facilities, fitness center and we are even pet friendly! Come stay with us! ... more less
- Reservation Options:
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- Also Known As:
- New Victorian Inn York Hotel York
- New Victorian Hotel York