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Best Western Elko Inn
Ranked #1 of 29 Hotels in Elko
Certificate of Excellence
Fontana, California
2 reviews
“Very good”
Reviewed 29 August 2014

The Best Western was a great choice of hotels in this town, very clean, and comfy, good breakfast, and staff. The only down fall, was in the evening you could not get any one to answer the phone at the front desk.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Justin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 2 September 2014
Thank you very much for the review! We are very glad you had a great stay with us. We unfortunately had some phone issued lately that since have been resolved, I do apologize for that. We look forward to having you stay again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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650 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Las Vegas, United States
2 reviews
Reviewed 19 August 2014

The people at the front desk were very good, but the thermostat on the room air conditioner was inoperative. The young lady supervising the Sunday morning breakfast was incapable of managing the food availability and guests were standing in line for 15 minutes to get eggs and biscuits.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 20 August 2014
Thank you for the feedback. We are very sorry that there were these issues while you were staying with us, they have been addressed and more training has been provided to ensure we do not have these issues again. I am very sorry and hope we can see you here again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawford, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2014

We travel 300 days out of the year. We have tried 'em all. This Best Western was THE BEST Best Western experience we have ever had. The staff were pleasant and helpful; accommodations were spacious, clean and comfy; fitness room and pool were exactly what we needed after 10 hours on the road; the breakfast was so varied and delicious. An A+, for sure. It cost a little extra, but it's definitely worth it!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 19 August 2014
Thank you so much for the great feedback! We strive for the excellence and quality that all our guests deserve and we are very thankful for your comments. We look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, United States
1 review
Reviewed 18 August 2014

We visit family frequently in Elko and have tried many of the accommodations available. This is the best place to stay, and the price is reasonable. It is very well run, with modern rooms and good breakfast that is free with room. We will be staying there from now on.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 19 August 2014
Thank you very much for the great review! We are very glad you gave us a chance and look forward to seeing you more!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 August 2014

We stayed in the 2 rooms, we were family of 5. Non smoking rooms smelled like smoking rooms. When asked to change the room, was told to go to reception to grab another room key. Our room was in the building separate from the building where the reception is. Only one employee was working when we checked in. Long line up for people checking in and some courier company people were waiting as well. It was terrible experience. Christy at the front desk was only employee I would say was trying very hard to work with all the people who were checking in. Signs are posted all around the hotel to keep your valuables at the safe place, when no safes are available in the rooms. I would not return again. Wifi did not work.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hardy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 18 August 2014
I am deeply sorry the all the troubles you encountered while staying with us. We strive for excellence in quality as well as service and they were not shown here. I have made all needed training and precautions to make sure these issues will not happen again. I hope we can earn your business again to give us another chance to show the service and quality we strive to have. Please reach out to me if you plan on coming back and I will personally take care of your reservation and make your next trip a great one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sparks, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014

We arrived a little bit early (because of excellent road conditions) but the room was not ready. The front desk called the housekeeper to get it ready and it was ready after a short wait. We needed to check in to unload some of the items in our car, as I was visiting family just outside of Elko. It was a very nice room and belonging to the Gold Card Club, the front desk gave us a goody bag with water and treats, which I thought was very nice of them. The rival hotel chain we stayed at previously did not give us anything special.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 18 August 2014
Thank you for the wonderful feedback! We love to have just a little something extra to show our guests that we appreciate your loyalty. We hope we can see you again in the future and again thank you for staying at the Best Western Elko Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Sulphur Springs, United States
1 review
Reviewed 15 August 2014

The pool was barely usable, 5 minutes and your teeth were chattering. The internet was slower than dialup and at some points just refused to work. There was a smell on the second floor near the elevator that was similar to a garbage pile. The room was neat and clean and had all the necessary functions. The entry light in the room flickered all night (even when off) but didn't keep me awake.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Buddy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce S, General Manager at Best Western Elko Inn, responded to this review, 18 August 2014
I deeply apologize for the issues your encountered during your stay. I have taken all necessary precautions and needed training to make sure these will not happen again for anyone in the future. I hope we can earn your business again as we strive for excellence we want to show you a great stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Elko Inn

Property: Best Western Elko Inn
Address: 1930 Idaho St, Elko, NV 89801-2629 (Formerly BEST WESTERN Elko Inn)
Phone Number:
Region: United States > Nevada > Elko
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Elko
#2 Family Hotel in Elko
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Elko Inn 3*
Number of rooms: 108
Official Description (provided by the hotel):
Easy access right off I-80 at exit #303. This award winning Hotel offers everything a traveler could want. Stop in and try one of the best Breakfast buffets around. Enjoy the one of the largest pools in the west. Relax in the hot tub after a long day on the road. Stop in and try us for yourself. See you soon! ... more   less 
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Also Known As:
Best Western Elko Hotel Elko

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