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Quality Inn and Suites
Ranked #13 of 29 Hotels in Elko
Reviewed 13 July 2014

Stayed here with our family of six in the three queen suite. It was nice having a refrigerator and microwave in the room. Upon arrival the front desk man was curtious and helpful. The room was a nice size and the beds comfortable. That being said the facility is a little worn and our room a little less then clean.

  • Stayed: July 2014, travelled with family
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Thank Enterprise97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, Assistant General Manager at Quality Inn and Suites, responded to this reviewResponded 5 April 2015

Thank you for providing us with feedback on your stay.

We have made several changes in 2015. We hope that when you come through Elko on your next trip, you will give us another try.

Thank you and we hope to see you soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 - 75 of 118 reviews

Reviewed 12 July 2014

The place is in shambles and dirty. Exits blocked, laundry not working, carpets and sidewalks filthy,paint pealing in rooms. Spend your money someplace else. Ive never been in such a uncaring and unkepted Quality Inn.

  • Stayed: July 2014, travelled on business
    • Service
Thank Halloweengranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie C, Assistant General Manager at Quality Inn and Suites, responded to this reviewResponded 5 April 2015

Thank you for providing your feedback.

I want to let you know that NONE of they things that you described are happening anymore.
The hotel is under new ownership and a lot of the items you described are not an issue here.

Our maintenance and housekeeping is currently top notch. I'm sure if you came to visit us again, you would find that the issues you mentioned and no longer existing.

I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Julie Carroll
Asst. Gen Mgr.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

We decided to try this property again this year even though after last year's visit we had said we need to find another place to stay in Elko. Our room was well used and had been abused by previous guests. Repair had been made but were of such poor quality that I would think that the owners and Choice Hotels would be embarrassed. On the good side, the bed and pillows and room AC were good. We went to breakfast late at 8:30 and found that many items were no longer available. The front desk made to good faith effort to address our room concerns, but without support from ownership there is only so much that can be done.

  • Stayed: June 2014, travelled as a couple
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Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2014

This place looks like it's going to be torn down because everything is so beat up and the paint jobs are poor. However, the beds were the most comfortable I've been in on a 2 week road trip. The breakfast was also full enough of options to satisfy. The man at the front desk was really friendly and helpful too. So do I really need pretty furniture?

Stayed: June 2014, travelled as a couple
Thank Puzzled66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014 via mobile

We have been staying at Quality Inns in the western US during a 3500 mile road trip. This is by far the worst of them. Landscaping is full of weeds and room is just average. Clean enough but not what we've come to expect from a Quality Inn. Breakfast was okay, but again, not up to what we are used to in a QI. Prior reviews mention the shower head being too low. I am 5'1" and it was fine for me. :-) but a taller person wouldn't like it. Dog friendly but be aware of the fee and there isn't any place to walk them. We took them to a nice park a couple of miles away.

Stayed: June 2014, travelled with friends
Thank Connie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

My family and I have stayed at this Quality Inn several times over the past couple of years and usually Melissa on swing shift helps us with our accomodations. She is always so helpful an willing to go above and beyond to make sure we are taken care of. Our last experience there was great. Melissa greeted us all by name and got our room checkin taken care of in a very timely manner, she saw that we were all so exhausted, this thoughtful lady asked if she could do anything else to make our stay better we said no its just nice to be greeted by a smile. then as a family we were discussing dinner we all decided that we wanted pizza. We were still quietly discussing our options and Melissa was already on it she pointed us to the good places for pizza we decided to try Pizza Barn by her recommendation. The room that we stayed in could have used maid attention it looked like it may have been an out of order room at one time, there were little pebble rocks all over the floor and it was dusty. But other than that we enjoyed our stay. So thank you Melissa, for always making our stay comfortable. It is refreshing to see someone so happy and willing to do her job.

  • Stayed: March 2014
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Thank paulina5421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

My overall stay was great! It seemed to me that Melissa cared more about socializing and drinking then she did about her job tho! She smelled of alcohol and looked like she was on something. I worked for Choice Hotels for 10 years and would not want her representing any part of anything!! Very unprofessional to say the least and she has a foul mouth, I could hear her all the way down the hall. The bed was very comfortable, breakfast was good and check out was fast.

  • Stayed: March 2014
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Thank Suzeeeequ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn and Suites

Address: 3320 E Idaho St, Elko, NV 89801-4699 (Formerly Econo Lodge Inn & Suites)
Phone Number:
Region: United States > Nevada > Elko
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #13 of 29 Hotels in Elko
Price Range: £43 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Econo Lodge Elko
Elko Econo Lodge

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