When I went to check in I found out even with the lowest aaa rate it was cheaper to make reservation online out in the parking lot then get a cheaper rate from the hotel desk. I had a long wait at the front desk. However the clerk upgraded us to a very nice room at the far end of the building. The room was spacious, clean, and very clean. I would stay here again. Stay away from the smoke filled rooms!!More
Clean room with very comfortable bed. Enjoyed the balcony. The casino and restaurant are very easy to get to. Enjoyed the gambling & Bingo. Good food & buffet. Grounds are very well kept and even has an area for dogs with dog poop bags & disposal. Appreciated the convenience of having luggage carts conveniently located by the elevators for your use. Very nice & friendly staff in all areas ~ hotel, housekeeping, gift shop, casino and restaurant. Felt very safe here along with convenient parking. I would highly recommend Red Lion to my friends & family. Wonderful Stay !!
We are so glad that you had a wonderful stay. Thank you for letting us know that our staff took care of you throughout the hotel and it is important to us that all of our guests feel secure when staying with us. Thanks again for choosing the Red Lion Hotel & Casino and we look forward to your return visit!
For a hotel in a casino the room was surprisingly quiet. Everything was clean and the overall stay was very peaceful. Having a Starbucks onsite is also a big plus. The front desk staff was very friendly and efficient during check in/out.
We are so glad to hear that you enjoyed a good night's sleep in our hotel! Nice to hear too that our front desk associates took care of you! We look forward to your return visit!
We stayed in Rm 243, a king. The room is very large, clean with all the comforts you need. However...the bed was awful!! The duvet felt like it weighed 50 lbs, the mattress felt like springs in spots. Couldn't get the air to turn on unless it was set to 50 degrees and high. We were too tired to request a move. Might stay again if in town.
Thank you for posting a review. We are sorry that you experienced some discomfort during your stay. We hope your next visit gives us another chance to "do things right."
Unless you like the high Nevada desert, there isn't a lot of reasons to linger in Elko, but if you are passing through and need a big, comfortable room to stay, with a Starbucks downstairs, this is the place. If you gamble, there is also a big casino. Restaurants are in the hotel and nearby. Our room was clean, very large and comfortable and quiet.
Thank you for your review of our hotel. We appreciate your comments regarding the room size and the fact that we have a Starbucks on property. Many guests enjoy our two restaurants as well. When you return to Elko, let us now as there are things going on in Elko and there are some areas nearby where locals have caught some nice size fish!
don't expect to be recognized as a RL club member. Upon check in I was treated very rudely, not given the bottle of water as they say you would receive or the coupon sheet, asked for a few more clothes hangers, only had 4 in room and told there weren't and more available????? Second day went to the counter to ask for the coupon sheet and treated very rude, maybe because the lady at the counter was upset that the guy in front of me she was flirting with left and I was next??? The rooms are half way clean but still a non smoking room smells like smoke. Going to try the Holiday Inn express next visit. Rooms are Ok but carpet is worn and dressers are used.
Thank you for posting a review. I am very sorry you felt you were treated rudely by our front desk staff. It is our policy to always give R&R club members a bottle of water, but occasionally we forget. A friendly reminder to staff will prompt them to take care of providing you with your water. Again, my apologies to you.
