After reading many bad reviews of David Walley's, I was not looking forward to our upcoming stay there. However, we ended up having a great experience. We arrived on a Saturday and left on Monday (May 3-5). We were in Unit 4406 (top floor).
The customer service was fabulous. We did not run into one rude or unprofessional person during out entire stay. We received two nights basically free if we attended the 90 minute timeshare presentation. They had a little food buffet set up (fruit, bagels, cookies, soda, etc...) and they set our kids at the table right next to us with some coloring books.
The sales person was very professional, within the first 10 minutes he determined "it probably isn't the right time in your lives for a timeshare" (dead on!), and was never, ever pushy. We found out that they do not work on commission and therefore have no desire to pressure you or be aggressive. The 90 minutes went by super fast and also included a little tour of the grounds. Easy, peazy for two free nights if you ask me!
We had a one bedroom suite. The kids slept on the fold out couch which could def. use a new mattress, but it was fine for them for a few nights. (BTW - they are in the middle of a complete renovation b/c they were bought in April by Trading Places Timeshares. Only 50 units are renovated to date, the rest are scheduled to be done in the next few months.) We had a flat screen TV with about 100 cable channels and the TV had a built in DVD player. Living room was cozy and relaxing.
We had a full kitchen and it was well stocked although it was missing a very basic necessity in our opinion - a pizza cutter! Trying to cut it with a not very sharp nice was a pain, but it worked.
Our bedroom was cozy, not huge but who cares? Had a full dresser, flat screen (same set up as living room), and a full closet. The mattress was a little uncomfortable but nothing to get upset about. It was def. not the worst we've ever slept on.
The bathroom was great. Super big - separate shower, two sinks, and a large jetted tub. Quite lovely.
The hot springs were great. There are two pools for the kids which was plenty. We spent about 2 hours there on Sunday and it was not crowded at all. Tons of space for everyone, lots of chairs available, etc...We all had a blast! Oh, and it wasn't too shabby having someone come around and see if they could get us drinks or food. Nice!
Harriets Café was very good, although a bit slow. They serve Starbucks coffee and drinks and have about the same prices. We had lunch there - 1 French dip with FF and 1 Rueben with FF. Both were delicious! All the sandwiches are about $10. We heard breakfast was good there too but we had brought our own food too so we never had breakfast.
We had a little "oops" in our otherwise great weekend, but it turned out fine. We made reservations at David Wally's Restaurant for 5:45 Sunday night (they open at 5:30). We arrived and they said that there'd be a little bit of a wait. (Um...you JUST opened). No biggy, we enjoyed drinks in the Saloon during Happy Hour (craft beer and sapphire tonic $11.50 at HH prices). At around 6pm, they sat us. There were only 4 other tables in the restaurant so I have a feeling someone did not show up for their shift or something of that nature. Our waiter actually told us he was called in on his day off.
Our waiter was nice enough, seemed a little frazzled but was super friendly. We ordered and then waited...30 minutes for ANY food to arrive. And seeing how my husband and I both ordered soup AND an appetizer (calamari)...we were kinda like..."hmmmm". Finally our calamari arrived AND our soup - at the same time. Kinda uncool to bring it all at once but again, I think it was an honest mistake and our waiter new it. The soup was amazing (Duck chowder) - I mean, seriously the best part of our meals. The calamari was good, but not anything to get all excited about.
My husband ordered the filet mignon. It was very good, however it was supposed to be charred, medium-rare and it was charred, medium-well. I wouldn't have liked it but he's not nearly as picky so he was pleased. I had the salmon with broccolini (was supposed to have bacon...no bacon :( and mashed sweet potatoes. Very good.
For dessert, I had ordered the bread pudding. However, we were brought the nightly special which was like chocolate mousse wrapped in like tortillas. It was very good and I didn't want to make a fuss, so we just ate it. The mousse was spicy. A bit odd but oddly good...
At the end of the night, our waiter gave us 15% off b/c he supposedly had a coupon left over from the night before. Not sure if that was true or he was trying to make up for a few flaws in the night, but either way - it was very nice of him. I am all about customer service and while it wasn't perfect - we all have our ups and downs. Over-all, the food was excellent and everyone was pleasant.
Check out was easy and again, very friendly. I did notice a $150 "pending fee" on our credit card when we got home, however by the next day, it was gone. Nothing was ever charged.
Over-all, we were very surprised by our stay here. I would def. give it a try - it's a beautiful location and a nice "stay-cation" for us.
- no stairs
- noisy geese (I had read about this and brought a fan along - didn't hear a thing)
- the end units (Dillon) are quite far from the hot springs area. there is a swimming pool near but it won't be open until June.
- you do not pay $150 at check-in, its just a hold in case of damages.
- we did not use the spa accept to pass thru to the hot springs
- for those "bribed" there for a timeshare. we got our choice for $100 "cash" (technically its a check) or $125 David Wally bucks.
- downside of David Wally bucks - can't be used for taxes, tip or alcohol
- Official Description (provided by the hotel):
- Surrounded by the picturesque views of the Sierra Nevada Mountains, 1862 David Walley's Hot Springs Resort and Spa is a getaway for all ages. Come experience the legacy of David Walley’s Hot Springs and Spa for yourself. Since its conception, almost 150 years ago 1862 David Walley’s Hot Springs and Spa has offered its patrons the ultimate in relaxation and health benefits from its mineral rich waters. Relax in one of the five on-site hot spring mineral pools, or enjoy a Swedish massage at our Day Spa. And for your dining adventure you don't have to leave, with two on-site restaurants you have a vacation at one location. 1862 David Walley's Restaurant and Saloon is not only a favorite place for food but wine as well, the restaurant hosts some of the finest winemakers from virtually every region around the world. The newly remodeled restaurant keeps this quality while entertaining your palate with a variety of wild game, seafood and Wagyu Beef. For Breakfast and Lunch go next door to the newly open Harriet's Cafe. Harriet's proudly serves Starbuck's coffee. ... more less
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- Also Known As:
- 1862 David Walley`s Hot Springs Hotel Genoa
- David Walleys Hot Springs Hotel
- 1862 David Walley's Hot Springs Resort And Spa Genoa, Nevada