In the past, from many stays I've described this hotel as an "Oasis in the Las Vegas Area"; but this time they embarrassed greatly me in front of my friends.
My friends' room was very noisy. Next morning, we told the front desk. The email reply from the manager explained it was our fault (we had requested 'near lobby or elevator' but not said 'without excessive noise'). Worse the manager was told we were warned us of the noise; however, neither of us present at check-in heard any such warning!
To me a specific booking request is in addition to (i.e. not instead of) the normal standards of clean, quiet, comfortable. But now at Henderson, 'near' means it's OK to abandon those norms.
The hotel management response (BTW: they ignored my request to reconsider), backs the staff story 'I told them'. The letter I received from Choice Customer relations is very polite; but does not help me.
I've stayed at this hotel many times since it opened; is this a long-term slump in staff attitudes? Why should I risk it again?
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- Also Known As:
- Comfort Inn And Suites Henderson
- Comfort Inn & Suites Henderson Hotel Henderson
- Comfort Inn Henderson