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“Would not stay here again” 3 of 5 bubbles
Review of Comfort Inn & Suites Henderson

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Comfort Inn & Suites Henderson
Ranked #14 of 25 Hotels in Henderson
Certificate of Excellence
Phoenix
Level Contributor
125 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Would not stay here again”
3 of 5 bubbles Reviewed 30 June 2009

This hotel is only 5 months old and has many nice things going for it. However, we would not stay here again mainly because the air conditioning unit was VERY loud and the fan has only one speed - high. Despite a low speed setting on the themostat, the fan continued to blow only on high speed. Fortunately, it was cool enough in the room by the time we went to bed that we were able to turn it off while we slept. If we would have had to leave it on, the noise would have been a real problem. It's hard to believe that a brand new unit would be so loud! Additionally, my husband and I both found the mattress to be too hard, which made it very uncomfortable to sleep on -- again surprising since it is a new hotel.

Another thing that occurred was the minute we walked into our room we noticed a large, VERY bright red stain by the desk (we were later told it was nail polish). Since the hotel was no where near full that night, we just wonder why the hotel would place someone in a room with such an obvious stain when so many other rooms were available (and they definitely knew that the room had the stain). Granted, the stain didn't affect the use of the room -- just was a little tacky on the hotel's part.

They hotel was also very stingy with towels. We received just the minimum - no extras at all. This is the only hotel on our 11-day road trip that furnished just the minimum. I'm sure we could have asked for more, but it's always nice to just have them in the room so you don't have to wait for them to be delivered or go retrieve them yourself.

One thing I also want to mention is that if you are sensitive to smells at all, the room does have a strong smell of new carpet & furniture. I realize that there is not much the hotel can do about this and that time should take care of the problem, but I think it is worth noting because the smell is fairly strong.

On the positive side, the room was very large and nicely decorated, had a flat panel TV with high definition service, a microwave, refrigerator and sofa. Everything was very clean, with the exception of the carpet stain. The hotel's lobby was very nice and the pool area looked nice as well. The location is good with several restaurants nearby. Check-in was quick and the staff was friendly. Even with all of these positives, we find the noisy A/C and uncomfortable bed enough to keep us from staying here again.

Stayed June 2009, travelled as a couple
Helpful?
Thank KT2723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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354 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Kingman, AZ
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 16 June 2009

We stayed here on an overnight trip to Vegas to shop and take the kids to see the strip. This hotel has a very nice pool area, a great breakfast and clean comfortable rooms. The location was great for us. Near the Galleria Mall, and just miles from the south end of the strip.

  • Stayed April 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
utah
1 review
5 of 5 bubbles Reviewed 31 January 2009

My family and I arrived at this beautiful hotel. We were so impressed by the front desk evening staff. They had warm cookies for us and offered our kids a treat form their comfort inn smile maker box ,what a great way of saying welcome.The property was gorgous. The pools waterfall, the breakfast everything, hats off to the managers and their staff. We will be back and recommend your hotel to all our family and friends. We have never been treated so well.

  • Liked — Staff members and friendliness and everyting new
  • Disliked — Everything was great
  • Stayed January 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank krystinUtah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Henderson

Property: Comfort Inn & Suites Henderson
Address: 475 Marks Street, Henderson, NV 89014
Phone Number:
Region: United States > Nevada > Henderson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Henderson
#9 Romantic Hotel in Henderson
#13 Business Hotel in Henderson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Henderson 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Comfort Inn & Suites Henderson Hotel Henderson
Comfort Inn And Suites Henderson
Comfort Inn Henderson

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