This hotel is only 5 months old and has many nice things going for it. However, we would not stay here again mainly because the air conditioning unit was VERY loud and the fan has only one speed - high. Despite a low speed setting on the themostat, the fan continued to blow only on high speed. Fortunately, it was cool enough in the room by the time we went to bed that we were able to turn it off while we slept. If we would have had to leave it on, the noise would have been a real problem. It's hard to believe that a brand new unit would be so loud! Additionally, my husband and I both found the mattress to be too hard, which made it very uncomfortable to sleep on -- again surprising since it is a new hotel.
Another thing that occurred was the minute we walked into our room we noticed a large, VERY bright red stain by the desk (we were later told it was nail polish). Since the hotel was no where near full that night, we just wonder why the hotel would place someone in a room with such an obvious stain when so many other rooms were available (and they definitely knew that the room had the stain). Granted, the stain didn't affect the use of the room -- just was a little tacky on the hotel's part.
They hotel was also very stingy with towels. We received just the minimum - no extras at all. This is the only hotel on our 11-day road trip that furnished just the minimum. I'm sure we could have asked for more, but it's always nice to just have them in the room so you don't have to wait for them to be delivered or go retrieve them yourself.
One thing I also want to mention is that if you are sensitive to smells at all, the room does have a strong smell of new carpet & furniture. I realize that there is not much the hotel can do about this and that time should take care of the problem, but I think it is worth noting because the smell is fairly strong.
On the positive side, the room was very large and nicely decorated, had a flat panel TV with high definition service, a microwave, refrigerator and sofa. Everything was very clean, with the exception of the carpet stain. The hotel's lobby was very nice and the pool area looked nice as well. The location is good with several restaurants nearby. Check-in was quick and the staff was friendly. Even with all of these positives, we find the noisy A/C and uncomfortable bed enough to keep us from staying here again.
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- Also Known As:
- Comfort Inn & Suites Henderson Hotel Henderson
- Comfort Inn And Suites Henderson
- Comfort Inn Henderson