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“Nice Family Stay”

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The Westin Lake Las Vegas Resort & Spa
Ranked #10 of 26 Hotels in Henderson
Reviewed 15 June 2014

One hotel in the Vegas area where resort fees gives you something resort like. If visiting with kids would suggest weekend vice mid week for kids activities. Kids enjoyed movies at the pool (weekend only) and the pool's water slide (multiple pools include on for toddlers.) Use of Kayaks for the lake are complimentary. Nice breakfast buffet. Look for deals on groupon/living social

  • Stayed: June 2014, travelled with family
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1  Thank Headhunter2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 16 June 2014

Thank you for taking the time to share your family getaway at the Westin Lake Las Vegas Resort & Spa. We are thrilled to know that you enjoyed our pool areas and water activities. Thank you for your kind feedback regarding your experience. We hope you'll plan another visit with us soon!

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835 - 841 of 1,323 reviews

Reviewed 12 June 2014

What a shame, this company stole this hotel for a low fee from Loews which was a great place!
This hotel charges $25.00 for parking. The room service has an administration fee and a delivery charge of 4 dollars, then the guy also wants a tip,hahahha! dont forget about the resort fee too.

If you have alot of money saved for your vacation then its ok to stay here, because this Westin
really gets you for every penny.

The workers here simply do not care about their jobs and it shows, do not even try to argue with the front desk as they are always right and customer is wrong. Only nice person was the waiter who wanted a good tip.

Also they will take your credit card for hostage, they deduct alot of money from your account:

Incidental fee
Up front room fee
resort fee
Admin fee
Occupancy tax fee
Parking fee

They overcharged my card and it took a month getting the $200.00 back, I had to call Corporate Starwood and talk to 10 different people over a few weeks of time.

Please do not give them a credit card full of money, give them a debit maybe that only has a few hundred on it.

This Westin has been the absolute worst experience financially ive ever had with any Starwood property, every single person at this location was unhelpful, all we want is good service, not people who turn their back when we ask for a extra pillow or a working fridge.

I will never come all this way to Lake Las Vegas to stay here, we will stay at the nice hotel next door, a much better choice,

Room Tip: This hotel gives out the worst rooms to people for some reason even if they are empty. Theres nothi...
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  • Stayed: January 2014, travelled as a couple
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4  Thank DogsLuvHotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 16 June 2014

Thank you for your review and for taking the time to share your concerns with us. Please accept our heartfelt apologies for any inconveniences or difficulties that you encountered throughout your stay. It is disappointing for us to learn that the high standards of customer service we have set for our resort were not evident during your stay. We would like the opportunity to speak with you further and encourage you to reach out to us directly. We hope we will someday allow us the opportunity to welcome you again.

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Reviewed 12 June 2014

I stayed here for a week long conference onsite. The hotel provided me outstanding service and I have zero complaints there. The hotel grounds were immaculate and the views were spectacular. Although, I was here on business I do feel this a great option for a romantic weekend. The hotel feels secluded and peaceful. There are pools, fire pits, restaurants and a bar that would suit anyone not looking to leave the facility. The strip is only 30-45 minutes away and I never had a problem getting back and forth. I noticed two weddings while there and both seem to go off smoothly. The mountains provide a perfect background setting for a wedding. I plan to return here in the future with my wife.

  • Stayed: April 2014, travelled on business
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Thank FTX44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 16 June 2014

Thank you for your wonderful review of the Westin Lake Las Vegas Resort & Spa. We are truly grateful for your kind feedback regarding our service, amenities and location. As you mentioned, we offer a variety of restaurants and activities to enjoy during your visit, including our fire pits at night. We hope you'll have the opportunity to plan a romantic getaway with us soon.

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Reviewed 11 June 2014

Delivery charge and admin fee for room service..come on! Don't you think the resort fee is enough? Why are the common areas in such poor repair? This is not a renovation issue but one of simple maintenance . Check out the hand rails at the pools the rust can be removed if you really cared. Try a power washer at the entrance it will improve the first impression. Please share this at the next EC meeting.

  • Stayed: June 2014, travelled on business
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1  Thank Haliipua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 16 June 2014

Thank you for your review. It is disappointing to know that we were not able to meet your expectations on this occasion and we assure you that your comments will be passed along to the appropriate members of our staff for further review. We would like to take this opportunity to apologize for any inconveniences. We are working hard to improve and we hope you'll allow us another chance to welcome you again.

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Reviewed 8 June 2014

My husband and I had a wonderful stay here this weekend. The service was outstanding. When we arrived the bellman accidentally dropped a bottle of wine that we had brought. Not only did he give us 2 drink vouchers he also had a bottle sent to out room that evening. It was an honest accident and they made sure it came out right in the end. I had a spa treatment and it was great! The pool service was friendly & fast. Overall a great experience with outstanding service. We would love to come again to this "non vegas" resort!

  • Stayed: June 2014
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Thank CFSchmidt99203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 12 June 2014

Thank you for choosing the Westin Lake Las Vegas Resort & Spa for your weekend getaway. We do regret that this accident occurred and are happy to know that our staff was able to go above and beyond to make sure you enjoyed the best experience possible. Thank you for letting us know about your vacation and we hope we'll have the opportunity to welcome you back soon!

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Reviewed 8 June 2014

The Westin Lake Las Vegas is in normal traffic about 45 minutes from the Las Vegas Strip - we went with our own car, they also have a shuttle. There is plenty parking on the Strip at all the famous hotels - we parked at the Stratosphere tower, the Venetian and Caesar's Palace, all free and easy. Parking at the hotel was also free and easy on the outside parking lot.

The hotel has an extensive resort including two large swimming pools, children's pools, a large slide, and a beach on the lake. We stayed on SPG frequent sleeper points but you do have to pay a resort fee of 25 dollars per room per night (well worth it). There are some free and some payed for water sports activities on the lake. When we stayed it was fairly quiet, not all restaurants were open but we ate at Rick's and at the pool bar and both were fine. The wifi was included and quite good.

  • Stayed: May 2014, travelled with family
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Thank Hermes_NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 12 June 2014

Thank you for providing your detailed review of our property and the amenities that we offer. We are happy that our location worked out so well for your trip. We greatly appreciate you sharing your pictures of your vacation with us and we hope you'll have the opportunity to visit with us again soon at the Westin Lake Las Vegas Resort & Spa.

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Reviewed 6 June 2014

We wanted a hotel away from the strip but within range of a lot of the attractions of Las Vegas. Getting there from the airport took a little time but there was no traffic so it was a breeze. It is a bit of maze getting to it (haven't seen very many round-a-bouts so that was interesting :)) but well worth the adventure.

As others have mentioned, the area (and a LOT of Las Vegas) were hit hard by the recession - a lot of capacity has been created (the roadways are WIDE, leading to very nice traffic even at slower speeds). It was easy to get to where we needed when we wanted to venture out.

The hotel itself was very nice room, well-maintained. We did notice the issue with the TVs but see a lot of improvements in progress around the hotel - the entire area languished for a bit but is in the process of making a comeback. it would be nice to have current TVs with HDMI capability - we could have watched movies from our laptops. The decor has moorish feel to it with a lot of interesting details if you know what to look for.

The staff that we interacted with were unfailingly helpful and eager-to-please - we weren't as demanding as others might be but we had no complaints whatsoever.

Dinner at ricks was wonderful with an excellent wait staff and excellent food. The price was commensurate with the accommodations and the portions were huge (we skipped breakfast most mornings with tasty left-overs).

The adult pool area was nice and relaxing with helpful staff there as well. It was a very hot day (100+), maybe they could cool the pool rather than heating it. :)

Overall a wonderful experience - my wife and I will be back for our anniversary.

Room Tip: Both lake and pool views are enjoyable.
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  • Stayed: June 2014, travelled as a couple
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Thank Jim v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinLake L, General Manager at The Westin Lake Las Vegas Resort & Spa, responded to this reviewResponded 12 June 2014

We are certainly happy to know that you and your wife will be returning to the Westin Lake Las Vegas Resort & Spa to celebrate your anniversary! Thank you for taking the time to share your positive review regarding your experience with us. We are thrilled that you enjoyed a pleasant experience by our pool and in our Rick's Cafe. We are all looking forward to your return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Lake Las Vegas Resort & Spa

Address: 101 Montelago Blvd, Henderson, NV 89011
Phone Number:
Region: United States > Nevada > Henderson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Henderson
#4 Luxury Hotel in Henderson
#14 Romantic Hotel in Henderson
#16 Business Hotel in Henderson
Price Range: £90 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Las Vegas Resort & Spa 4*
Number of rooms: 493
Official Description (provided by the hotel):
Named one of the "world's best hotels" by Travel + Leisure, The Westin Lake Las Vegas Resort & Spa offers visitors a 3,600 acre resort with spa, golf course, and fine dining. ... more   less 
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Also Known As:
Loews Lake Las Vegas Hotel Henderson
Loews Hotel Henderson
Loews Resort Henderson
Loews Henderson
Henderson Loews

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