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“Excellent Get-A- Way”

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Hilton Lake Las Vegas Resort & Spa
Ranked #8 of 25 Hotels in Henderson
Certificate of Excellence
GreenLeadersGold level
Reviewed 5 March 2014

Looking for a beautiful place to relax and get away from the stress of life and enjoy a great spa? Look no further. It's a different way to enjoy Las Vegas! We spent a day hanging on the strip and enjoyed a day enjoying the wonderful experience the Hilton Las Vegas and Spa has to offer. Best for anyone who needs to be stress free! Be sure to rent a car!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank 889theresas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, Manager at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 10 April 2014

Thank you for sharing your experience and providing feedback. We are happy to hear you enjoyed staying at our beautiful resort. Glad to see you were able to enjoy our Ravella Spa. We look forward to accommodating you again on your next trip back to Lake

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1,195 - 1,201 of 1,393 reviews

Reviewed 4 March 2014

This hotel originally was a Ritz-Carlton and it shows in the design and the room product. Quite comfortable. The destination has fallen on tough times, with most of the adjacent shopping village empty and the hotel's restaurant closed. Good venue for a conference, would come back in that context.

  • Stayed: February 2014, travelled on business
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2  Thank RobertToronto2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, Manager at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 10 April 2014

Thank you for taking time to send us your feedback. As a newly converted Hilton hotel, we are constantly working to improve our facility and team services excellence. Training is ongoing and it is feedback, both good and bad which allows us the opportunity to improve our service and facility.

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Reviewed 2 March 2014

Very nice facility that provided a fantastic venue for a conference. The "Shining" feel had me feeling a bit like Jack Nicolas albeit a few years younger and maybe a touch crazier. The staff continually made errors with pick up times at the airport (I sensed the imminent failure and rented a car), billing errors, locked us out our room, cancelled our reservation before arrival, etc. There were several other individuals having issues. At check out the friendly girl at the counter asked if she could help me so I obliged to check out. After she confirmed my number the angry lady at the other end of the counter asked her if she was helping someone else while in the middle of dealing with her issue. Her response was cute but a slight giggle did not make Mrs. Angry any happier. Good service is hard to find.

Room Tip: Stay in Vegas, drive out to the lake.
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  • Stayed: February 2014, travelled on business
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1  Thank Walt1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, Manager at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 4 March 2014

Walt,
I would welcome the opportunity to speak with you more in detail regarding your stay with us. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.

Michael
702.567.4740

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Reviewed 24 February 2014

We were looking for a quiet place to relax and decided on Lake Las Vegas. It seems some of the reviews are comparing this Hilton to a Hilton that would charge double or even triple what this Hilton charges. When the economy at Lake Las Vegas improves they will have more income to do more with. Take it for what it is a quiet serene getaway. There were some issues to the grounds but it didn't affect what I was doing. We enjoyed walking around the grounds and the shops, then relaxing in our room. We had a nice dinner and returned to our room for an in room movie. In the morning we went to the break fast buffet. Great overnight stay.

Room Tip: We joined the Hilton honors and got an upgrade to a balcony room. Tell everyone Lake Las Vegas has...
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  • Stayed: February 2014, travelled as a couple
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2  Thank Markh4040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

Casino and pool were closed. No other casino within walking distance. Rooms and common areas were very nice and clean. The shuttle service from the airport, included in the mandatory resort fee, only ran every 3 hours.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Cindy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

The Hilton recently took over this hotel which was once a Ritz Carlton. The service was poor, food was cold and terrible, hotel had a ton of deferred maintenance, and was overall a dissatisfying experience. This hotel has seen its highs, and now the Hilton has not put enough effort or time into a beautiful hotel. They were terribly understaffed, pool area was dirty and had old broken furniture, and apparently a radio station had an event making our room extremely loud. The room service that we ordered took over an hour, was brought the food with no condiments, and when asked they took another half hour to bring. The food was cold, limp and my wife and I did not end up eating dinner on Valentines Day.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael M, Manager at Hilton Lake Las Vegas Resort & Spa, responded to this reviewResponded 3 March 2014

We regret that we were not able to provide you with the quality of service you deserve during your recent stay. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe that very best service experiences are genuine, anticipatory and personalized and we will continue to work to ensure our guests find that level of service at our hotel. Your feedback will help us to continue to improve our training processes, and we hope you will return to stay with us to experience the results of that work firsthand.

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Reviewed 22 February 2014

We had a franchise convention that we attended at the hotel. The view was wonderful but the accommodations were not as spectacular. We did not have hot water for a shower. When the front desk was notified they said, "We are sorry and will have engineering take a look at that." Engineering did come as the shower head was leaking when we came back to the room. This was also reported to the front desk and were told, "We are sorry and will have engineering take a look at that." The shower was more bearable but a hot shower was not taken during our 4 day stay. I am not a complainer but did feel that they could have made an honest effort to compensate us for the inconvenience that was caused. The casino was also closed and the restaurants and shops were few. The hotel looks to have great potential but needs to have the basics addressed to make the stay one that is comfortable.

  • Stayed: February 2014, travelled on business
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Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Lake Las Vegas Resort & Spa

Address: 1610 Lake Las Vegas Pkwy, Henderson, NV 89011-2802 (Formerly Ravella at Lake Las Vegas)
Phone Number:
Region: United States > Nevada > Henderson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Henderson
#3 Luxury Hotel in Henderson
#7 Romantic Hotel in Henderson
#9 Family Hotel in Henderson
#12 Business Hotel in Henderson
Price Range: £92 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Lake Las Vegas Resort & Spa 4*
Number of rooms: 349
Official Description (provided by the hotel):
A Mediterranean-inspired oasis in the Southwestern desert, the Lake Las Vegas area infuses a dramatic lake setting with unimaginable luxury. Ideal for professional conference retreats, family vacations and romantic getaways. This spectacular 4-Diamond resort entices travelers from across the globe with world-class golf, soothing spa treatments and unforgettable cuisine. Located in the heart of beautiful MonteLago Village, shopping, dining and leisure activities. Luxurious, convenient and relaxing, boasting an ideal location in Henderson, NV, 20 miles from the Las Vegas Strip but worlds away from an ordinary Las Vegas experience, the Hilton Lake Las Vegas Resort & Spa offers a thrilling escape with easy access to the bright lights of the city. Indulge at our on-site Spa and Salon, relax at our resort style pool and reserve a private cabana. Keep up your fitness routine at our workout studio or get work done at our business center. ... more   less 
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Also Known As:
Ravella At Lake Las Vegas Hotel Henderson
Ritz Carlton Henderson
Ritz Henderson
Henderson Ritz-Carlton

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