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“Oh how you've slipped in 4 years...”

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Best Western Plus St. Rose Pkwy/Las Vegas South Hotel
Ranked #5 of 26 Hotels in Henderson
Certificate of Excellence
Reviewed 12 March 2012

We stayed here for a family event back in October 2008, so we had no reservations staying here March 2012. Oh boy were we wrong...

Breakfast was unchanged and location was fine... Price perhaps not delivering what it once did... Below are the main detractions..

-- Staff, while perhaps smiley, didn't seem to really care. Check-in took a while, didn't ask if we'd ever been there and it was never explained about their odd key-card A/C system. How's a person to know if they'd never been there? Stood there for a good 15 min. We were the only ones there. Seriously?

-- I came back from the room next door (family) and a worker was coming out of my room? Mumbled something about "oh, they didn't tell me you had checked in, i was checking the A/C." Nothing had been moved in yet, thankfully, but still odd.

-- Our room upon check-in had crumbs all over, vacuum needs a new bag maybe? Come on staff! Clean rooms are a hotel basic.

The above things happened to me, personally. Others in our party had things ranging from broken a/c units, to rooms not being cleaned or toiletries not being replaced. Those things, at the same price point, don't inspire confidence.

While still a perfectly fine hotel, I think we should have perhaps looked around some.

  • Stayed: March 2012, travelled with family
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4  Thank kjwzoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 20 March 2012

Naturally, we were dissappointed to learn that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied customers have received. We will share your comments with our team to improve our consistency in providing excellent customer service to all guests.
Thank you for taking the time to offer feedback about your stay with us. We do have a very caring and friendly staff that work to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

Monika Ganshorn

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792 - 798 of 935 reviews

Reviewed 8 March 2012

The staff was very welcoming.My family and I enjoyed our stay there. Great location,The food was fresh. My family loved the pool area while I enjoyed the spa!!!!!!!

  • Stayed: February 2012, travelled with family
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4  Thank Francine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 10 March 2012

Again, thank you for your review. It is only through customer feedback that we are able to improve our product and service. We hope that we have the opportunity to welcome you as our guest once again, and until then, we wish you all of the best.

Monika Ganshorn

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Reviewed 3 March 2012

Love the hotel - the staff was so nice especially the nice girl RoseMary at the front desk she was so sweet to me, and very helpful. I am going back in April for my 80th birthday and will always stay at this hotel. Flavor of Vegas without the noise, smoke and inpersonal service you get at the big hotels.
The bed was so comphy cozy ,and the breakfast almost overwhelming in choices.

Room Tip: Ask for the 4th floor so you can have a great view of the Las Vegas Strip.
See more room tips
  • Stayed: February 2012, travelled with family
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3  Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 10 March 2012

I sincerely thank you for your review of our hotel. We genuinely enjoy what we do here and love to hear about our guests' positive experiences. Our staff will be very proud of the work they have done to exceed your expectations.
We recognize that you have a choice in where you stay, and we sincerely thank you for choosing to stay with us. We appreciate your positive comments and recommendation as well. We hope to see you again on your next trip here in Las Vegas/Henderson area. Best wishes and take care!

Monika Ganshorn

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Reviewed 1 March 2012

The first night I was in a room that the heater did not work, it only blew cold air. On top of that problem the room is right next to a USPS and the semi trucks were very noisy all night. I was moved to another room that was ok. The furnishings and floor coverings are well worn and definately need updating. I do not feel it was worth the price.

  • Stayed: February 2012, travelled with family
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3  Thank Jo550_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 16 April 2012

 Naturally, we were disappointed to learn that you encountered issues during your stay. I sincerely apologize. Unfortunately, your experience was not the same as many of our other satisfied customers have received. We will share your comments with our team to improve our consistency in providing excellent customer service to all guests.

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Reviewed 29 February 2012

We stayed here a couple of nights before flying out of Las Vegas. We found the hotel to be clean, quiet, and comfortable. We liked the location because it was close to Las Vegas so we could spend some time seeing it, but in a quieter area where we could go back and get some rest. It's also close to the airport and rental car return hub. The staff were friendly and helpful and the breakfast was better than an average continental breakfast with waffles, eggs, bacon, and sausage. One morning they did run out of eggs and kept promising that there would be more, but after over twenty minutes of waiting, we gave up. This is probably an exception, as the next morning there was plenty of everything. We would definitely stay here again in the future.

  • Stayed: February 2012, travelled as a couple
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3  Thank agentwd40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 6 March 2012

We recognize that you have a choice in where you stay, and we sincerely thank you for choosing to stay with us. We appreciate your positive comments and recommendation as well. We hope to see you again on your next trip here in Las Vegas/Henderson area. Best wishes and take care!

Monika Ganshorn

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Reviewed 23 February 2012

As the title says: nice property with some premature wear & tear but the property seems to be fixing, otherwise would have rated excellent. Beds were very comfortable! 4th floor view was fantastic. Hot free breakfast was great. Staff attentive. We'll try it next time we visit Vegas to give it a second chance to and see if the repairs were completed. Wear & Tear carpet stains in the hall & room. 4th floor elevator button taped in place with shipping tape and garbage bag

  • Stayed: February 2012, travelled with family
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3  Thank MarcK357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 25 February 2012

Thank you very much for taking the time to write a review, rest assured the issues mentioned are either fixed and or will be repaired. I am certainly pleased to hear that you enjoyed what the hotel has to offer and we look forward to your next stay.

Thank you again

Monika Ganshorn

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Reviewed 22 February 2012

I was with a teenage soccer team on a long weekend when the hotel was full of various teams. What could have been a noisy, difficult stay was, instead, quite nice. The complementary breakfast was hot and fresh, and never short of supplies. The staff was, to a person, very pleasant and very helpful. Emily, Rose Marie, Aurora and Jonathan all worked to make sure that our stay was perfect. The rooms are immaculate and tastefully furnished - the entire hotel very clean. The boys enjoyed the pool, especially the hot tub.
We will return.

  • Stayed: February 2012, travelled with friends
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3  Thank steve m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monika G, General Manager at Best Western Plus St. Rose Pkwy/Las Vegas South Hotel, responded to this reviewResponded 23 February 2012

It was our pleasure haveing all teams here with us, we really enjoya full house. On behalf of the entire staff here at Wingate By Wyndham we hope to see you soon.

Thank you again

Monika Ganshorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus St. Rose Pkwy/Las Vegas South Hotel

Address: 3041 Saint Rose Pkwy, Henderson, NV 89052 (Formerly Henderson Inn and Suites)
Phone Number:
Region: United States > Nevada > Henderson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Henderson
#3 Business Hotel in Henderson
#4 Family Hotel in Henderson
#6 Romantic Hotel in Henderson
Price Range: £62 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus St. Rose Pkwy/Las Vegas South Hotel 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located just off of I-215 and Eastern, BEST WESTERN PLUS St Rose Parkway Hotel sits in the middle of prestigious Seven Hills, Anthem and Silverado Ranch neighborhoods. Our neighbors include the highly acclaimed St Rose Hospital and brand new office buildings, occupied by the areas best doctors, lawyers, bankers and developers to name just a few. Due to its prime location in Henderson, the guests at Best Western Plus enjoy a variety of delicious restaurants and entertainment. Surrounded by both quick style and more formal dining as well as movie theaters and gaming locations, guest will find plenty of dining, shopping and entertainment options a short drive away. ... more   less 
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Also Known As:
Wingate By Wyndham Henderson Hotel Henderson
Wingate Las Vegas
Wingate Hotel Henderson
Wyndham Henderson
Henderson Wyndham

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