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“For Excellent Customer Service, Look No Further”

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Hilton Garden Inn Las Vegas/Henderson
Ranked #4 of 26 Hotels in Henderson
Certificate of Excellence
2 reviews
“For Excellent Customer Service, Look No Further”
Reviewed 1 July 2014

A+ on the customer service at this hotel. When the A/C unit was broken on the room to which I was assigned, within 5 minutes I had gotten the key to a new room, moved my things, and adjusted the thermostat to ensure the new room's A/C worked. Everyone at the front desk and in the eatery area was professional, friendly, and hospitable. Only thing I could ding the hotel for is location, which isn't really alterable--be prepared with a car if you'd like to explore the Las Vegas strip.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ted R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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816 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Salt Lake City, Utah
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 July 2014 via mobile

I stayed here with my wife and kid (6/28/2014)on our way home from a week long vacation in CA.

We were tired and wanted a quiet, clean hotel with no hassle. The hotel was in good repair, neat and orderly. We were greeted warmly by every employee we encountered (housekeeping, janitors and grounds keepers included). The room was clean, with a nice TV and mini-fridge. Overall it was fine, but nothing spectacular. This isn't a casino hotel, or a resort of any type. The pool is pretty small, but well maintained. Overall, it is a regular, simple hotel.

The biggest surprise was the little "American Grill / Bar" that they had in the hotel. The food was pretty good, and very convenient if you're exhausted and just looking for a quick meal before you crash for the evening. In the morning, they provide a breakfast menu in addition to the standard "Continental" breakfast. Decent coffee too.

We were pretty happy with our experience, and would consider returning there, if we were looking to avoid the "hussle & bussle" of the Vegas Strip.

Stayed June 2014, travelled with family
Helpful?
Thank vBUX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon, United States
1 review
Reviewed 30 June 2014

Excellent experience and perfect accommodation for a long weekend getaway. Hotel was within reasonable driving distance of all Las Vegas tourist attractions. Airport just 8 miles away. Buffet breakfast was very good .

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yucaipa, California
Level 6 Contributor
148 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 June 2014

We stayed here after a long flight from France. It was the first piece of America after weeks in Europe,and it was great. The rooms are huge and well maintained, the grounds are well kept,and the breakfast is all you could want. We were even served omelets by the chef. I would highly recommend this property

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank arcoccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiley R, Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, 2 August 2014
Thanks for your kind comments about your recent stay at our hotel. Hope to see you return again soon. Safe travels.
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Lelystad, The Netherlands
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 June 2014

Stayed in Hilton Garden Inn for 2 nights. Very nice hotel with comfortable and clean rooms. Warm, flexible and helpfull staff made our stay memorable.
Convenient close to The Strip. We had a very nice stay and would stay there again in the future for sure.

Room Tip: Room on the ground floor is convenient close to pool access.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank RobenDied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiley R, Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, 2 August 2014
I just wanted to thank you for your recent stay here at our hotel! I’m so glad you were able to experience our warm Hilton Garden Inn hospitality and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

I routinely stay at this hotel for business. The quality of stay is consistently excellent. Comfortable bed, clean rooms, standard amenities, but sufficient for short term stay. Pool area a little small, but never crowded. Warm baked cookies at the lobby in the afternoon is a nice touch.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Aaron Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie H, Guest Relations Manager at Hilton Garden Inn Las Vegas/Henderson, responded to this review, 24 June 2014
AAron Y.,

Thank you so much for your review!! We definitely love that our guests love the amazing cookies that we put in the lobby in the evenings! We are so happy to hear that your stays with us are consistently excellent and we hope to see you again and again in the future!

Thank you so much,
Stephanie H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Las Vegas/Henderson

Property: Hilton Garden Inn Las Vegas/Henderson
Address: 1340 W Warm Springs Rd, Henderson, NV 89014-7629
Phone Number:
Region: United States > Nevada > Henderson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Henderson
#2 Family Hotel in Henderson
#8 Romantic Hotel in Henderson
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Las Vegas/Henderson 3*
Number of rooms: 139
Official Description (provided by the hotel):
*The Garden Grille will be under renovation from November 23, 2015 until February 1, 2016. We are sorry for any inconvenience this may cause. We look forward to impressing you in 2016!* The Hilton Garden Inn Las Vegas/Henderson is conveniently located on US-95/93 at Exit 64 and I-215. Our hotel is minutes away from the Las Vegas Strip, 10 miles from McCarran International Airport (LAS) and a short drive to Lake Mead National Recreation Area. Enjoy onsite dining, a fully stocked lounge and bar area, as well as delicious room service. Host a meeting with more than 2,025 square feet of meeting space available. ... more   less 
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Also Known As:
Hilton Garden Inn Las Vegas/Henderson Hotel Henderson
Hilton Garden Inn Henderson
Hilton Henderson
Henderson Hilton Garden Inn

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