The Trump Las Vegas wants to be, or so they tell us, the premiere non-casino hotel in town. It wants to be part of the cool kids group. That's a goal for you. The competition is tough and experienced: Four Seasons, Westin, Mandarin Oriental, to name a few. So they shoot for the stars- and come up short. I guess you could say, when you aim high and miss, you still end up pretty high. But I disagree. In this hotel category, it's the small things that count. The details set apart the good from the great, whether it be room condition, perks, service, you name it. This hotel then is a prime example of how extravagant, high pretense just sometimes gets in the way, so bear with me here.
Don't get me wrong: The Trump International Las Vegas doesn't fool around, from the moment you see its facade, so much is clear. The full-glass front is gilded with gold, so the entire building shimmers basically all day and is noticeable from a far. Well, after all, you're in Vegas, so you gotta like it. The perks and royal treatment of five-star Las Vegas hotels is apparent immediately: great, cheap valet (just pay the tip, that's it), lobby with crystal chandeliers, gold and heavy carpets everywhere - and, of course, a long line at the check-in counter. After all, it is Vegas.
But this is when the wheels start coming off the bus.
The Trump does not make you feel at home. The staff is friendly, do not get me wrong. But there should be a special feel that grabs you the minute you step into a five-star hotel and doesn't let go even after you leave. It's a feeling of belonging, of royal comfort, of letting the real world behind; and you just do not get that feeling in this hotel. It all just seems pretentious, insincere, synthetic, contrived. Everything is done by the book, but the details just aren't there.
The rooms are very spacious, huge even. I had a standard room, or so they told me, it was definitely at least 500 square feet. The big bed was fine, the couch area was nice and big, the kitchenette fully loaded. Glancing through the room you would say to yourself that it was perfect. But, as I said, it's the details that count for a five-star. So can anybody explain to me, why the bed sheets had holes? Or why the TV didn't work and it took service two days to fix it, although I called immediately? Or why the room safe was broken (and couldn't be fixed)? Or let us revisit the golden facade. As I said, it looks pretty impressive, although a little plush, from the outside. But from the inside it is simply annoying. If you've booked or were lucky enough to get a strip-view room, you'll notice that the facade actually reflects the lights from outside in a way that you see duplicates. So you have a great view and cannot enjoy it because of gold-plated windows. Congratulations. And don't get me started on the railroad tracks that seem to be running directly through your room.
How about the bathroom? First of all, it is also humongous. My college pad was smaller- and I mean the entire thing. Marble all over, large mirror, two separate sinks, a soaking tub and extra shower. All well. But, in a hotel like this, I do not expect black spots in the corner of the shower that look suspiciously like the fungi that lived in my college pad.
Lets talk amenities: Room service took a while, though the food was OK. My test is always the cheeseburger and it was fine, no problem. But I did order some ice for my beverage, which I also ordered, and they forgot. Alright, whatever. Wouldn't happen at a Mandarin Oriental, though, I can assure you. The pool is fine, nothing to complain here. The gym is a joke, though. They had three treadmills, two were broken; there was one working elliptical; the entire gym was the size of a standard guest room. We are talking about a 1,200+ room, five-star hotel.
Service: I've already vented about room service and room amenity repairs, so let's get to it. The Trump is not really located on the Strip. It is located off the Strip, behind the Fashion Mall. Since it's a non-casino hotel, you will want to get to a casino, because, come on, you're in Vegas. So you will be happy to learn that there is a free shuttle service every 15 minutes from the main entrance area to the Wynn Resort on the other side of the Strip (an actually really right ON the Strip). The driver was super friendly and told everybody at what times he would pick guests back up at the Wynn. I don't know what happened, but I ended up waiting at the pick-up area of the Wynn with several other guests in desert heat for 45 minutes. We then decided to hike up the road, the only road, that leads to the Trump. We didn't see the shuttle. And we could not have missed it, because we were walking on the road. After all, there is no sidewalk that would lead to the Trump.
Let's sum it up. The Trump Las Vegas does everything in the book to play with the cool kids. They offer all the amenities, the gigantic rooms with the big beds, bathrooms you could live in comfortably, spa and pool, palanquinesque shuttle service, lush design and features.
But ultimately, the nerdy kid that tries to mingle with the cool crowd ultimately fails at his task. Two reasons. First, the real difference-maker at this level is detail. At the Trump, the details obviously don't get the amount of attention needed. Second, it is the missing feel of a five-star, the je ne sais quoi. And you won't find that in any book.
In the end, if you aim for the stars, you better hit your target. Or else you will be the pretentious one - which is what the Trump Las Vegas is.
Good: Bed comfort, room and bath size
N/A: Pool, room service, spa
Poor: Attention to detail in hotel and accommodation features, amenities, service
- Official Description (provided by the hotel):
- Towering over The Las Vegas Strip, the Trump International Hotel™ - Las Vegas is a non-smoking luxury resort offering 1,232 graciously furnished hotel suites and 50 magnificent penthouses. Boasting the finest views of The Strip, the hotel lies where Las Vegas Blvd meets Fashion Show Drive, adjacent to the best shopping and finest casinos in the city. The Spa at Trump® offers 11,000 square feet of sumptuous serenity, ensuring that each guest’s experience is a memorable personal event. ... more less
- Reservation Options:
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- Also Known As:
- Trump International Las Vegas
- Trump International Hotel Las Vegas