We looked around and found the Nellis suites at main gate which had a low rate for a week stay. We read the reviews and they had about a 3 rating and figured that mainly dissatisfied people posted reviews and satisfied people didn't post reviews often… well I was wrong!
Upon checking they have you sign forms about no refunds and $75 to change rooms. I was tempted to look at the room first but we were tired and wanted to get through the check-in process quickly. The room was ok at first look but then we noticed how they repaired holes in doors with wood texture tape (very obvious). The vertical blinds were broken and couldn’t be repaired so maintenance fixed with tape to hold the blind slats up and said they would be back tomorrow to replace the unit (which never happened). The AC unit was in the bedroom and was very noisy and they attempted to quiet it. At least they were able to fix the squeek coming from it. It was still noisy enough to keep you up at night. There was a lack of cooking pans, dishes, and silverware. The bed was broken and sagged very bad on one side. If you take off your shoes and walk around the room your feet turn black on the bottom. The TV is an old style TV (the ones with the picture tube) with a remote control that hardly works. They give you instructions on reprogramming it over the phone to try and fix it. The TV is in the living room area (none in the bedrooms). After complaining many times they finally moved us to another room which they said was remodeled (no fee). It was a little better but the shower barley worked and when turned off it leaked water. TV remote had to be reprogrammed (by me). The non-smoking room smelled like somebody smoked in it. Both rooms had roach traps in the kitchen cabinets but I never saw a roach. When you stay for a week they will only clean your room once during your stay. For some reason they want to clean it during the last couple days of your stay and won't clean it sooner if you ask.
The SPA was green which I reported so they put a closed sign on. It was two days before they cleaned it and then it was over chlorinated so it wasn't usable. The pool often had stuff in the bottom and was only removed once during my week stay.
The free continental breakfast was in the office which was almost non-existent. It consisted of about 6 individual boxes of Raisin Bran, about 8 muffins, a few individual milk cartons, orange juice if they didn’t run out, coffee, and water bottles. They call this their Express Breakfast. When I asked for something that ran out (normal status) the person working the front desk was irritated because I asked for something. There is a sign to take 1 water, 1 milk, and 1 box of cereal per person. My young kids will eat 2 or 3 of those small boxes of cereal for breakfast. Weekends are better when it's in a room designed just for that.
When they clean the other rooms they throw the bags of trash and linens in the walkway in front of doors where people are staying. The walkways are hot and noisy because of the running AC units that exhaust hot air in the walkways. You can easily hear the neighbors in the room next to you.
I wish I had taken more pictures to prove my statement. I decided to take pictures and video towards the end of my say. The staff said the new owners are trying to make the place better. From what I see they are part of the problem!
We checked out a day early for our week long stay. We could not stand to stay there any longer!
The pictures on websites of the Hotel have been highly edited to make the place look much nicer than it actually is!
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- Also Known As:
- Nellis Hotel Las Vegas
- Nellis Suites At Main Gate Las Vegas