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“Horrible place!!! Bad customer service!” 1 of 5 bubbles
Review of Nellis Suites at Main Gate

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Nellis Suites at Main Gate
Ranked #213 of 264 Hotels in Las Vegas
Fresno, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible place!!! Bad customer service!”
1 of 5 bubbles Reviewed 27 February 2014

Don't waste your money at this place. Rude employees with bad customer services. The place is very filthy and smelly. Very loud guest that stayed here. Everything doesn't work properly. Had to visit front desk often throughout stay. Will never return. Melissa and other employees had attitudes.

  • Stayed February 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank kongyang84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 reviews from our community

Traveller rating
    6
    21
    5
    11
    30
See reviews for
27
6
4
17
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Lusby, Maryland
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 17 January 2014

Picture are deceiving, when the pics where taken for this site it had been cleaned and added pictures on the wall with flowers and plant, dish clothes decoration are only in the picture to enhance. BE certain this is not what you get upon the arrival of your stay. There are additional charges upon your arrival. Card was charge the full amount, however they informed that it was only charged for one night. There is a deposit of $50 if you do not charge your card, if paying in cash. The heater was so loud in the room we sleep in the second room for the remainder of the stay. Sink rusted along some other unsightly area in the bathroom. Keep Your Money!! add to it and get something better. Room service never came for the days we were there, we had to ask for pots they were missing.

Room Tip: Don't Stay Here! Best advice ever...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Adventurous2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Las Vegas hotels

Finger, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 5 December 2013

Currently staying here for 2 nights. Room rate $59 per night weekday. Have to pay $10 additional for internet service. Be warned, pass code only good for one person! Other than fact that you are literally right out the main gate, nothing else good here. Noisy heating unit all night. Drafty room. Called front desk to complain about internet which I was not warned about ahead of time, no phone in room. Beds uncomfortable. Dust bunnies the size of rabbits behind furniture in our room. Only a few strips of toilet paper left on roll in bathroom and sign in lobby they sell for $1 a roll. Definitely will never stay here again and recommend no one else do either! Oh, by the way, no refunds on anything if you are unhappy! Consider yourself warned!

  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minot, North Dakota
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 August 2013

**You get what you pay for with this hotel, the picture is definitely professionally done so the hotel doesn’t look as nice and shiny as the picture. **

Pros: nice spacious rooms, kitchen, clean rooms, hotel security, small one person gym (its nice working out by yourself), the TV had a nice selection of channels, hot tub, spa, friendly staff (especially on the swing and night shift), fast maintenance

Cons: definitely not the best Internet connection, mixture of other hotel guests (military, construction workers, lower income, families, transients), have to pay for extra tissues and toilet paper, not enough kitchen ware, no TV in bedroom, not in the best area of town, not sure how often they clean the pool, loud AC unit (AC has to be constantly adjusted to get to the correct setting), no continental breakfast

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 June 2013

First of all. My tip to travelers is know what your paying for. This isn't a fancy strip resort with thousands of rooms and casinos. We stayed for a weekend and were Impressed at how efficiently the staff ran the place. There were groups of kids in town for a rave concert that's just miles down the road. The staff responds quickly to any guests requests and the check in was quick ( I've waited over 30 mins on the strip before). The only downside is their not on the strip and they have tube tvs. If that doesn't bother you great place to stay off the strip..

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marytovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawthorne, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 24 June 2013

After staying here and looking at the reviews, I think they post their own reviews to boost their rating. They had a professional photographer take pictures and edit them to make the place look much nicer than it really is for their website and search engines.

The decor of the rooms is worn out, dirty, and very very dated. You are afraid to touch anything because you don't know whats been on it and everything is dingy.

The beds are lumpy. I would sleep on the floor but they are dirty and would afraid to do so.

The Air Conditioning (if it works) is very noisy and keeps you up at night. If you turn it off then the room gets very hot.

The daily cleaning staff (I think they only change the sheets) leaves bags of trash and laundry laying in the walkways so you have to walk around it.

The hallways are very hot because the Air Conditioners blow hot air in the walkways.

The continental breakfast is poorly stocked and you have to find it as they move it from place to place. I think they are trying to hide it from guests!

I will never stay here again. It's scary and they won't refund your money!
They do have a low cost. You can get similar rates at nice hotels for the same price if you sign up ahead of time for their email deals. Too bad I didn't know this before staying here!

Room Tip: Stay someplace else!!!
See more room tips
  • Stayed April 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cloudcroft, New Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

after selling my home and waiting for my new home to be built and being retired Air Force i wanted a safe place for my wife and daughter, I could not have found a better place. It is located just outside the main gate of Nellis AFB, with 24 hour roaming security and the staff is some of the best I have seen. And Drake is an onsite manager who will do everything to make sure his guest are taken care of. the only downside is they stopped serving the continual breakfast every morning, but even with that Drake makes up for it with his attending to every detail of your stay. I just want to say thanks for a great stay.

  • Stayed May 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jack s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nellis Suites at Main Gate

Property: Nellis Suites at Main Gate
Address: 4555 Las Vegas Blvd N, Las Vegas, NV 89115-0558 (Formerly Emerald Suites)
Region: United States > Nevada > Las Vegas
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #213 of 264 Hotels in Las Vegas
Price Range (Based on Average Rates): ££££
Hotel Class:2 star — Nellis Suites at Main Gate 2*
Number of rooms: 158
Reservation Options:
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Also Known As:
Nellis Hotel Las Vegas
Nellis Suites At Main Gate Las Vegas

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