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“Timeshare well worth it” 4 of 5 bubbles
Review of Holiday Inn Club Vacations At Desert Club Resort

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Holiday Inn Club Vacations At Desert Club Resort
Ranked #33 of 264 Hotels in Las Vegas
Certificate of Excellence
Atlanta, Georgia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Timeshare well worth it”
4 of 5 bubbles Reviewed 31 January 2014 via mobile

The newly renovated room made the stay feel like I was home. It did not have a hotel feel at all. It was minutes from the strip and other off strip casinos and restaurants. I would stay again! I did the presentation for the timeshare but did not buy.

Stayed January 2014, travelled as a couple
Helpful?
Thank Victoria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
Thanks for sharing, we are glad that your stay was an enjoyable one. We look forward to your return stay.

Sincerely,
A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,059 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (563)
Date | Rating
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  • Danish first
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English first
Calgary, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 January 2014

Spent 4 day girls getaway in a 2 bedroom unit in building 20.

Check in was a bit awkward. I booked thru RCI as we are members. It seemed to throw them off that I was there with my friend and not my husband (no time-share sale for them). While the staff member was polite, I was originally told they may not be able to check me because my husband wasn't there. It wasn't until I showed her that both my husband's name and my name were on the reservation confirmation that she proceeded to check us in.

As our unit was near the back of the resort, they shuttled us to our room and the driver kindly carried our luggage to our 3rd floor unit - that was much appreciated!

Our room appeared to have been recently updated. It was clean (except for the patio furniture that was covered in dust) and spacious. The only odd thing about the rooms was the location of the toilet paper holders - they are very low to the ground.

I'm not sure what it's like at other times of the year, but the resort was very quiet - we appreciated this greatly upon returning from the noise of the strip.

Staff at the resort offered outstanding customer service. We were always greeted asked how our room was when we walked thru the lobby. When we needed a cab, they always got us one promptly. And transportation services within the resort and to the strip locations was prompt, punctual and friendly - special thanks to BP and Deborah!

There is a small store on site as well as a small restaurant/bar, which were great for grabbing a few things for our fridge and for a quick drink. The staff at both locations were excellent.

Because there is construction directly across the street, it takes a little longer to walk to the strip; however, once that's complete it will be awesome.

Room Tip: Unit 20 - 3rd floor - away from pool.
See more room tips
  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
Thank you for making time to share your vacation experience with us. We are glad that you found our resort quiet and relaxing, especially after being all day on the strip.. Your comments on the staff are much appreciated!
Sincerely,
A
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona, USA
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 29 January 2014 via mobile

This resort is approximately 3 blocks behind the strip. Because of its location it was very quiet. No casino noise and no blowing of car horns. We walked to the strip but there is a complimentary shuttle that is offered. (The walk to Ballys was nine tenths of a mile and took about 15 minutes, mostly due to waiting for traffic and the busy intersections.) The drivers are courteous and considering the traffic flow, they actually kept to the schedule. The resort has four pools with plenty of chairs. Our villa and the resort grounds were clean. It is a great place to stay to relax.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank CarlK56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
Yes, we are a quiet resort and our guest's love it, especially after spending all night on the Strip ! Thank you for sharing with us.

Sincerely,
A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Douglasville, Georgia
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 29 January 2014

The food at the Gold Mine was surprisingly good, Kristie and Sara have excellent
customer service skills. Knowledge of menu items, friendliness, and overall upbeat
personalities made us feel welcomed each time we went to eat.
Liz at the front desk was very helpful with any and all questions I threw at her.
Drivers Debra and 'BP' were very pleasant and informative on our trips to Fremont
Street.
All-n-All the employees made us feel welcome and wanted at the property.
The bed was too big for the undersized bedroom, the dining table and chairs took
up too much room causing problems getting into the refrigerator when people were
sitting at the table to eat.

Room Tip: Always ask for a updated or recently remodeled room.
See more room tips
  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gwendolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
Thank you for your very nice comments on our restaurant and our staff. We're glad that you enjoyed your stay.
Sincerely,
A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 28 January 2014

there are so many minor issues at this location that we were unhappy with that we opted out with the purchase of the time share.
1. Upon check in, there was a customer at the front desk stating that she was a premier member but placed in a regular room. She requested to be moved into the correct room and they told her there was nothing they could do that she needed to call reservations.
2. My appointment for the presentation was made based on my sons soccer schedule for the weekend. Upon arrival, it was changed to his game time. Once again I was told I had to call the 800 number. It was after hours as they are on the east coast and the lady was so rude, stating to suck it up, so I hung up and called back in the morning. The overall customer service is LOW compared to what you would get at a Marriott or similar mid range company.
3. getting into the room was pleasant until I started looking at vents, tubs, etc. The carpet was FILTHY and there was hair in the tub on top of the anti slip nasty mat. The fake plants around the unit were completely a heath hazard as there was enough dust build up from YEARS of being there. The bed has very visible springs and was the worst I have ever slept in. A person with back problems would end up in the ER. When I called the front desk, they apologized but never sent a maid to correct any of the problems.
4. During our presentation, the man was nice, and if we didn't have all the issues with the property, we would have considered it. however he wouldn't take NO for an answer. His boss said that they were going to fix all the problems and move us to one of the newer rooms which they were still in the process of taking over the resort (it has only been a year since they purchased the property). This NEVER happened. We never got a call. So we checked out.
5. During the same stay we ran into another soccer family and heard so many horror stories about their room, that I am sure it is a property wide issue. their carpet was soaked upon their arrival. They had the same issues with the beds and the bathtub too.

My recommendation is to stay elsewhere. There are so many amazing places in las vegas - this is not one of them.

PS I forgot to mention we had to call to see why the shuttle didn't pick us up from their scheduled location at their scheduled time (after we walked a mile to get there). They informed us that they canceled that particular shuttle for the night and suggested we rent a cab at our own expense.

Room Tip: Don't stay on the ground level because it is LOUD. we were on the third floor, but tons of stai...
See more room tips
  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank CheerFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
Thank you for sharing your vacation experience with us. I apologize for those inconveniences experience and we hope you will not let this isolated issue keep you and your sports group from coming back to our resort.
We do value your patronage.

Sincerely,
A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ISLAND
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

Love this Complex!! Have Stayed at this Resort many Times.!Excellent Location to the Strip you can walk if you want but there is parking if you rent a car!
Units our Clean, Full Kitchen with eating area and a Large Living area with Fireplace. There is a Free Shuttle Service available also that goes to the Strip and Fremont Street.
We ate Breakfast at the Complex and it was very good.
Always Well Maintained and offers pools, Hot Tubs and a BBQ Area.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CanadianBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
What else can we say, except that we are so glad that you had a great stay.!Thank you for sharing your vacation experience and we're look forward to your return stay!

Sincerely,
A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thunder Bay, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

We just returned from an 8 day stay in a 2 bedroom unit and have absolutely no complaints. The accommodations were excellent. There were 4 of us in the unit and we did not feel cramped. The kitchen is well equiped with everything you need. If it is missing something, call housekeeping and they will deliver immediately.
The shuttle service is a wonderful service to have offered. We used this service serveral evenings and upon returning, the shuttle drops you off at your building, so very secure. Walking from resort to Bally's is approx. 12 min.
We did not use the restaurant or pools although they looked inviting.
Ate at Ellis Island one evening, fairly decent food for the price.
Check out was a breeze.
If you're willing to stay off the strip, I would recommend this location and would stay again.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank thunder_lin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugo A, General Manager at Holiday Inn Club Vacations At Desert Club Resort, responded to this review, 10 February 2014
Thank you for your great feedback, we look forward to your return stay.
Sincerely,
A
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Club Vacations At Desert Club Resort

Property: Holiday Inn Club Vacations At Desert Club Resort
Address: 3950 Koval Ln, Las Vegas, NV 89109-4702 (Formerly Holiday Inn Club Vacations Las Vegas - Desert Club Resort)
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#51 Romantic Hotel in Las Vegas
#53 Family Hotel in Las Vegas
#68 Business Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Club Vacations At Desert Club Resort 3.5*
Number of rooms: 648
Official Description (provided by the hotel):
Located only one block from the famous Las Vegas Strip, Holiday Inn Club Vacations(R) at Desert Club Resort offers the best of both worlds. Enjoy a quiet oasis with non-stop excitement close by in one of the most exciting entertainment destinations in the world. From world-class performers and live shows to incredible dining and casino action, nothing beats like the heart of Vegas-and you'll be right in the middle of it! The resort features villa accommodations with fully equipped kitchens, living and dining areas, plus free Wi-Fi internet access. Many amenities have been refurbished or added to enhance your stay experience. This includes a newly expanded poolside restaurant and bar, state-of-the-art clubhouse, large Marketplace store, two fitness centers and family activity center. You'll also enjoy five heated outdoor pools open from 6am until midnight, plus putting green and shuffleboard courts and outdoor grilling stations with shaded seating areas. Guests enjoy complimentary shuttle services around the large property and to stops at some of the largest casinos on the Las Vegas Strip, which is located only one block from the resort. It includes a stop at the Freemont Street Experience, one of the most popular outdoor attractions in downtown Vegas. Experience world-class live entertainment from top performers such as Celine Dionne and Rod Stewart, shows like Cirque Du Solei's Beatles LOVE and O, incredible restaurants from top chefs and incredible night clubs. ... more   less 
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Also Known As:
Desert Club Hotel Las Vegas
Holiday Inn Club Vacations At Desert Club Resort Las Vegas

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