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“Good location and excellent service”

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Hampton Inn Tropicana
Ranked #29 of 263 Hotels in Las Vegas
Certificate of Excellence
Reviewed 25 May 2014

Hampton Inn Tropicana is so close to the strip, you can walk, take the complimentary shuttle or you can even take the bus.
The staff were all helpful especially Keven Jackson. He was attentive to guest needs even you don't ask for his help, he just observe you and he knows that you are having problem, like when I was making my waffle. The first morning I met him I told him we were going to exercise and every morning after that he asked me if I did my workout. Keven is a great asset to the hotel.

Room Tip: Rooms facing the pool.
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  • Stayed: May 2014, travelled as a couple
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2  Thank Elsa0818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,473 - 1,479 of 2,217 reviews

Reviewed 25 May 2014

There was an incident the first morning at breakfast. I arrived there at 0950AM. A slightly tall lady, a guy named Aaron, and a shorter Spanish lady were clearing the breakfast area. They were moving in front and behind me and others attempting to shut the breakfast down. They were taking away food items before it was time. I questioned the first lady she said they are not but, continued to do so. The gentleman running the buffet was guarding the sliding door. I questioned him, he stated the buffet shuts down at 10...I said why are you rushing in and taking items away when people are still getting their breakfast . He said nothing...just smiled. I was having trouble with the waffle machine. I stayed at Hampton Inn many times. This particular waffle machine was burning the waffles because the mix was runny and was without any substance/body. It was very brown and looked like road kill. I showed it to the guy running the buffet and said something is wrong with the mix or machine. I asked how did that look to him...he smiled a fake smile and said that looks real fine...nodding his head in mockery. There was another gentleman there named Keven Jackson. He saw it and said that is not fine, I'll make you a fresh one...the batter is runny. I said thanks...Keven delivered the waffle and we had a talk. Keven was the only one out of the four people working the buffet who knows about customer service. The other three didn't care one bit and clearly didn't want to be there. I stayed at the Hampton Inn in Biloxi for four months...I know about great customer service...they have it. Call them and ask Judy the manager about. There were other highlights while staying there. Rodell at the front desk and the Spanish driver of the shuttle I am sorry, I can't remember his name but he was awesome as well. The last evening there the evening on the 17th ...the bartender was friendly, professional, and awesome in general...Joe was his name I believe.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surveys, General Manager at Hampton Inn Tropicana, responded to this reviewResponded 28 May 2014

Thank you for taking the time to post your feedback. Please accept our sincere apology for your experience. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve the standards of our hotel. We have followed up with all of the individuals which you noted needed special attention. We have made changes to our breakfast prodigal according to your suggestions. We are glad that Keven was able to assist you and appreciate your kind comments about Rodel, Tony and Ari. We hope that you will try us again the next time that you are in Las Vegas and note our improvements.

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Reviewed 23 May 2014

Great attention from the staff! Even though we had to left the hotel before the airport shuttle service was available, the reception staff made the arrengement of giving us a ride. Also the Internet service was really useful.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hampton
1  Thank Priscila V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

I can't believe this was a Hampton Inn. It was dirty, plain nasty. We started our over two week western vacation at this hotel and had planned to end our 3200 mile loop of the mountain states here. We would not have stayed there the second time for free. Luckily the other Hilton Hotels we stayed in during our vacation weren't like this one. We had no tissues, no soap, and dirty towels in our room. The exercise room was so dirty that I won't use it. We mentioned our problems to the front desk and they just "Oh my goodness". In order to get the soap and tissues, we had to track down one of the maids. It seems neither of the two maids we found spoke a word of English. The word "soap" was foreign to them. We pointed to soap on her cart and that is how we got soap. Looked like illegal aliens to me.

What every you do - DO NOT STAY HERE. This is the only negative review we have ever given a hotel. We are easy going but this hotel was the pits.

Room Tip: Do not stay here. We are a Hilton Honors customer and expect a lot more from Hilton than this.
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  • Stayed: April 2014, travelled with family
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4  Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surveys, General Manager at Hampton Inn Tropicana, responded to this reviewResponded 28 May 2014

Thank you for taking the time to post your feedback. Please accept our sincere apology for your experience. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve the standards of our hotel. We have followed up with all of the departments which you noted needed special attention. We would like to discuss further your issues and learn more regarding these disappointments. Our Hilton members are very important to us and it is our goal to always please our guests. We apologize that we did not live up to your reasonable expectations.

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Reviewed 19 May 2014

Hampton Inn Tropicana is nice place to stay. The best part is they have a bar and pool. The best bartender, Bridgette, makes you feel at home. She always has a smile and great customer service. Be sure to stop and have a drink with her.

  • Stayed: May 2014, travelled on business
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Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

We stayed at the Hampton Inn Tropicana for 4 days in May and really enjoyed the stay. The entire property was very clean and well kept. Our room was really nice, very clean and smelled great!. The staff including the housekeepers, front desk and especially Keven Jackson, the breakfast host, were outstanding. Keven was just great!! His friendly welcoming smile each morning was very comforting and his sense of humor kept a smile on my face the entire time!! I would recommend this hotel to anyone looking for a clean welcoming hotel with great staff, just off the strip but close enough to get there easily. Also forgot to mention they have a shuttle to the strip and the airport.

Room Tip: stayed on the forth floor in the front of the building and it was super quiet. No outside noise at...
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  • Stayed: May 2014, travelled as a couple
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Thank Renea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

Great service, and great people! Room was nice and clean and a home away from home! Breakfast we was great along with the staff that served us. Will book this hotel again instead of staying on the expensive strip!

  • Stayed: May 2014
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Thank Mscoffey78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Tropicana

Address: 4975 Dean Martin Dr, Las Vegas, NV 89118-1656
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Las Vegas
#28 Family Hotel in Las Vegas
#55 Romantic Hotel in Las Vegas
Price Range: £86 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Tropicana 2.5*
Number of rooms: 322
Official Description (provided by the hotel):
Welcome to the Entertainment Capital of the world! The heart of the Las Vegas Strip is just 1/4 mile from our fabulous Las Vegas hotel! Hampton Inn Tropicana Hotel near I-15 is the premier choice for business, group, leisure and international travelers seeking value for their Las Vegas hotel accommodations. This Hilton Family of Brands Hotel is family-friendly hotel and is conveniently located a quarter mile (walking distance) from the excitement of the Las Vegas Strip, and just minutes away from McCarran International Airport. Forget about paying those expensive cab fares, our hotel provides Complimentary Shuttle Service to the airport and the Strip. Call when you arrive and we will come and pick you up. The shuttle runs on the hour from 5:00am to 2:00am. Guests can enjoy all that Las Vegas has to offer right from our hotel including the endless shopping, sports, gaming and live shows – you’ll find something for everyone. Great dining is also a short walk from our Las Vegas hotel. Our classy Las Vegas hotel features 322 deluxe guest rooms, including 136 doubles and 6 spacious suites, and almost 10,000 sq feet of meeting space giving guests the space they need to host a successful Las Vegas Meeting. A complimentary business center, newly renovated fitness center and beautiful pool compliment your experience at this Las Vegas hotel. Guests from all around the world appreciate our prime Las Vegas location, friendly accommodations and rewarding amenities. ... more   less 
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Also Known As:
Hampton Inn Tropicana Hotel Las Vegas
Hampton Inn Las Vegas
Las Vegas Hampton Inn
Hampton Inn Tropicana Las Vegas

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