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“A dud for me - disappointing”

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Hampton Inn Tropicana
Ranked #28 of 262 Hotels in Las Vegas
Certificate of Excellence
Atlanta, Georgia, United States
Level 6 Contributor
374 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
“A dud for me - disappointing”
Reviewed 9 June 2014

First gave a woman traveling alone a room right off the elevator. Just did not feel safe. Switched rooms - yes going all the way to front desk - new room - had no shower curtain. So had to take a bath. Told them and they brought me a shower curtain - as if I would put it up...

Next day - room not made by 3:30 then told them that I was going to rest for an hour - told front desk when I was leaving that it had to be made - guess what at 9 pm ROOM NOT MADE.

Really pathetic. Still now shower curtain - yet another bath...
I am sure you can find a much better place for the same money - go elsewhere!!

  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Christina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surveys, General Manager at Hampton Inn Tropicana, responded to this review, 10 June 2014
I regret to hear our accommodations did not meet your expectations on your recent stay.
We try to make each guest experience at our hotel a great one and your satisfaction is important to us. We will follow up with the departments that you mentioned for it is our goal to continually improve in our customer service skills. We truly fell short with you and apologize. Thank you for bringing these items to our attention so we can improve upon them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,129 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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English first
Long Beach, California
Level 5 Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 June 2014

All the employees at this Hampton were extraordinarily pleasant and helpful.
Two of particular note were Bridgette the evening bartender in the lobby and Keven the Manager of the morning breakfast. Bridgette demonstrated a very positive and happy attitude towards all the patrons and Keven exhibited personified "customer service" and it was quite clear he definitely enjoys serving others.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ageller7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014

Good location for the strip without being on it, Excalibur/NYNY are only 15 min walk away, nice decor and helpful reception staff Only thing to note is to read the room descriptions carefully as 'non-smoking requested' may be followed up with 'smoking room'

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with Hampton

Helpful?
1 Thank Damian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, CA
Level 5 Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 June 2014

We pulled into Las Vegas to celebrate our 22nd wedding anniversary --WITHOUT HOTEL RESERVATIONS. I had been watching prices online and was curious about this place. It is off strip but we had our car so no problem there. We got a room right away AND W. A DISCOUNT!!! CLEAN BIG ROOM. Great pool! Wonderful breakfast included. Can't wait to go back.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amy5f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, California
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2014

I spent 43 years overseeing hotels for the Air Force and I can say without reservation that Michelle and Jonnie are the best of the best. They display professional, wrath and expertise I. Everything they do. As a hotel manager you should be proud that you have these two individuals on you staff. I thanked them for their service to Hilton but it means so much more coming from their boss.

Room Tip: Hampton has it all. There is no better. Please find me and my wife a room for 20-22 June 2014 B...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derbyshire
Level 6 Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 June 2014

hello
just returned from the hampton inn in vegas we all loved this hotel although its 10 mins from the strip they provide a shuttle to the madalay bay which is in the heart of the action he room were goog ours over looked the pool which was nice the free breakfast was very good there was a few good placesto eat nearby denneys was really nice the hotel is clean nice pool area nice people who were very helpful tony the barman was really good any questions he did his best to help us also the reception were good with the information overall a really nice place to stay

Room Tip: just ask for a room overlooking the pool
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  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank wendyemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

Went on vacation with my family for a birthday everything was great. We met Keven Jackson he was very nice and enthusiastic. We all loved his service. I hope to come back to that hotel and enjoy their hospitality.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Irving C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Tropicana

Property: Hampton Inn Tropicana
Address: 4975 Dean Martin Dr, Las Vegas, NV 89118-1656
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Best Value Hotel in Las Vegas
#24 Business Hotel in Las Vegas
#28 Family Hotel in Las Vegas
#55 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Tropicana 2.5*
Number of rooms: 322
Official Description (provided by the hotel):
Welcome to the Entertainment Capital of the world! The heart of the Las Vegas Strip is just 1/4 mile from our fabulous Las Vegas hotel! Hampton Inn Tropicana Hotel near I-15 is the premier choice for business, group, leisure and international travelers seeking value for their Las Vegas hotel accommodations. This Hilton Family of Brands Hotel is family-friendly hotel and is conveniently located a quarter mile (walking distance) from the excitement of the Las Vegas Strip, and just minutes away from McCarran International Airport. Forget about paying those expensive cab fares, our hotel provides Complimentary Shuttle Service to the airport and the Strip. Call when you arrive and we will come and pick you up. The shuttle runs on the hour from 5:00am to 2:00am. Guests can enjoy all that Las Vegas has to offer right from our hotel including the endless shopping, sports, gaming and live shows – you’ll find something for everyone. Great dining is also a short walk from our Las Vegas hotel. Our classy Las Vegas hotel features 322 deluxe guest rooms, including 136 doubles and 6 spacious suites, and almost 10,000 sq feet of meeting space giving guests the space they need to host a successful Las Vegas Meeting. A complimentary business center, newly renovated fitness center and beautiful pool compliment your experience at this Las Vegas hotel. Guests from all around the world appreciate our prime Las Vegas location, friendly accommodations and rewarding amenities. ... more   less 
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Also Known As:
Hampton Inn Tropicana Hotel Las Vegas
Hampton Inn Las Vegas
Las Vegas Hampton Inn
Hampton Inn Tropicana Las Vegas

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