We stayed in the Mandarin Oriental for three nights in early March, having chosen the hotel on the recommendation of so many people on the Trip Advisor website. As numerous reviews have already said, the rooms are fabulous: large, exceptionally well appointed, and probably a techno-geek’s idea of heaven. The restaurant is top-notch also (try the Indian cuisine, it’s wonderful).
I guess we were unlucky in so far as we experienced a couple of significant problems during our stay … not even the Mandarin Oriental has managed to find a way of achieving perfection (yet!). However, it’s not the fact that things go wrong that concerns us – sometimes, things do happen – it’s the way that the hotel’s management team respond that matters to us, and we were totally wowed by the response we received. The level of customer service at this hotel is truly exceptional (far exceeding our expectations), and it’s clear to see why the hotel is rated Las Vegas’ number one on this website; it’s deserved, and I cannot imagine them losing their position any time soon.More
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