I just finished my third stay three-night stay in three years at this hotel in September 2012, and this review is mostly about the recent trip though is a bit of a composite review of a number of hotel services. i can't say enough good things about this hotel and consider it the best hotel in Las Vegas, and possibly one of the best in the world - certainly, great value.
My standard room reservation ($205 nine months before, $295 about three weeks before stay) was booked through Amex Fine Hotels which includes continental breakfast credits for two, as well as a $100 spa credit and possible upgrade, if available. Upon check-in, I was upgraded to a strip view room. In the past, I have also enjoyed a strip view room on a 3 for 2 Amex special (no upgrade), but the cost was about the same. Like many of the strip hotels, they charge a $25 hotel fee on top of the room fee to cover newspaper, wireless internet, gym access, exercise classes, and shoe shine.
I've previously stayed at Four Seasons (pre-renovation), MGM, THE Hotel, Mirage, Bellagio (new tower room), Caesar's (new tower room), Luxor and Mandalay Bay.
The difference between the MO and all other LV hotels is simple: they have given more thought to your stay than any other hotel, both in their rooms and their service. I personally think that the lack of a casino provides them with a greater incentive to provide better service than other hotels in the area.
Regarding the physical layout of the hotel, check-in has been been seamless. Often, I am asked my name upon entering the front door, and by the time I arrive up on the elevator to the 23rd floor reception, my reservation has been puled already for me. On this past trip, they even made a note of the newspaper that I had requested in the past and asked me if I'd like it again.
The room itself is not huge, but enough space and a nice layout. Included in the room is a technology kit for foreign/business travelers, iron and ironing board, yoga mat, tv in the main room, tv in the bathroom mirror, a tremendous variety of tv channels (including nfl network, golf network, fox soccer, fox atlantic, fox central, fox pacific, hbo, hbo2, hbo family, cinemax and even the flyte channel which allows one to track incoming and departing flights at LAS airport). The room has a slider between the bathroom and main room, and comes with full technology regarding window shades, sheer blinds and the whole room (tv, lights) is controlled by a tablet.
The spa is fantastic (about 6-7 different stations including a rest room, warm room, steam, hot bath, cold bath, different rain showers), has won a number of awards and is a real first class facility. The spa charge was $50 per day in 2011 and the treatments are a bit expensive, but if booked through Amex Fine Hotels, a $100 credit is included. The pool is also wonderful - we rented two cabanas our first day for eight of us, and half the group rented another one on the next day. I saw one child there on each of the two days, the pool was about 80% full on Saturday in September, and 50% full on Sunday. The pool service, background music, layout and other amenities are exceptional.
The hotel lobby bar while a bit expensive (drinks are $15-$20) is amazing. The view at sunset is 180 degrees and spectacular up and down the strip. I highly recommend going here at least one night before going out to dinner, and of course the cilantro and cucumber margarita while there.
There are so many small instances of exceptional service while at this hotel (including the breakfast attendant remembering my name by the third morning (and not asking for it), employees constantly calling me by my last name, offering a to-go up of coffee at the end of breakfast, warming that the eggs are slightly undercooked upon ordering, exceptionally competent phone operators, that it becomes quickly clear that the employees at the MO are not only trained to do their job, but to anticipate issues related to their job that guests might have. I cannot say enough about their exceptional service.
I would highly recommend this hotel for anyone considering a luxury hotel in Las Vegas.
A few traveler's tips: (i) there is an Avis car rental in the Monte Carlo next door, (ii) Aria's indoor pool can be accessed in the winter when the MO's pool is closed, (iii) Aria's has a number of great upper/medium restaurants, Sage being their best, and (iv) their is a convenient quick walk to Caesar's through Aria, Vdara, Bellagio and Caesar's that avoids the strip and all the lights and ups and downs along the way.
- Official Description (provided by the hotel):
- Mandarin Oriental, Las Vegas is one of only eight triple Forbes Five-Star hotels in the United States and is the only hotel in Las Vegas with Five-Star recognition for the hotel, Twist by Pierre Gagnaire restaurant and The Spa. A sophisticated sanctuary of modern elegance prominently situated at the entrance of ARIA Resort & Casino, Mandarin Oriental has made its mark as the ultimate urban resort destination in the heart of the Las Vegas Strip. Designed entirely by interior designer Adam D. Tihany and architecture firm Kohn Pedersen Fox, Mandarin Oriental brings to Las Vegas a new standard of style with stunning suites, captivating architectural design, unique restaurant and bar venues, and the legendary hospitality of Mandarin Oriental. ... more less
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- Also Known As:
- Mandarin Oriental, Las Vegas Hotel Las Vegas